Sport Mazda - Service Center

Good Customer Service, But . . . I have always received good customer service from Sport Mazda. Your service team is top notch. Now let me tell you why I am putting my Mazda 6 on th I have always received good customer service from Sport Mazda. Your service team is top notch. Now let me tell you why I am putting my Mazda 6 on the market and will never buy another Mazda. I started having problems early on with headlights and taillights burning out - frequently. The car was still under warranty when the sun glass holder broke; it was replaced, and only lasted one month before it broke again. Now I am experiencing the very annoying incidences of the car alarm going off for no reason. This happens almost daily, and sometimes multiple times in a day. When I brought my car in, the service team told me the rear door lock actuators need to be replaced. When I asked if the alarm system could simply be disconnected, I was told that was an impossible task. Being an engineer who knows something about strength of materials and computer programming, it would seem to me that issues with failing plastic parts and lack of ability to disconnect the alarm system are more likely design flaws or built-in obsolescence. The estimated bill to replace the actuators and sun glass holder came to $792.89. Perhaps some people would consider this to be chump change. I don't. You have a good service team. Unfortunately, the product they are maintaining has design flaws that ruin the experience. More

Customer Service A+ I was greeted and assisted as soon as I arrived. Donny is always pleasant, helpful & very personable. He was able to answer some questions I had immed I was greeted and assisted as soon as I arrived. Donny is always pleasant, helpful & very personable. He was able to answer some questions I had immediately. The service was performed quickly and efficiently (actually faster than I expected). Donny was one of the reasons I purchased my new Mazda last January. More

Donny's excellent service is the reason we keep coming back! From the moment the vehicle was brought in until the moment we took it back we were very impressed with Donny's service. He was friendly, helpful, inf From the moment the vehicle was brought in until the moment we took it back we were very impressed with Donny's service. He was friendly, helpful, informative and took time to explain everything very well. He was open to all questions and made us feel comfortable and important even though our vehicle issues were not major. More

Awesome service Love coming here.. Fast,quick and friendly service..Hope for many more years of good customer service and awesome quality work with Mazda. Thank u Love coming here.. Fast,quick and friendly service..Hope for many more years of good customer service and awesome quality work with Mazda. Thank u More

Excellent service! Donny and the service department have their act together and they have earned my business. I am very happy with their work they are the best! Donny and the service department have their act together and they have earned my business. I am very happy with their work they are the best! More

Impeccable Service I must say I was very pleased with today's service on my car. From the moment I entered to finally leaving. Everyone was pleasant and being that it wa I must say I was very pleased with today's service on my car. From the moment I entered to finally leaving. Everyone was pleasant and being that it was my son's 4th bday he was able to enjoy the cookie that was given to him and one of the sales person on the floor gave him a red balloon. I would recommend Mazda Service Dept. to everyone. More

Excellent Service Thank you for providing such excellent care during our service time. We appreciated the quick turnaround and diagnosis of our service issue and the gr Thank you for providing such excellent care during our service time. We appreciated the quick turnaround and diagnosis of our service issue and the great care provided by the service representative. We will continue to use this dealership for all our needs and appreciate the prompt and professional service. More

What a Surprise! I brought my CX-5 in for its first service. Donnie is always knowledgeable and friendly and is the only service person that I have dealt with since I I brought my CX-5 in for its first service. Donnie is always knowledgeable and friendly and is the only service person that I have dealt with since I bought my vehicle. I have complete faith in him and he always goes out of his way to make service a pleasant experience. When my car was finished, I was very surprised to find out that the first service was complimentary. He is the reason I will continue to have my car serviced at Sports Mazda. More

Won't Take my Car anywhere Else I really have no reason to take my car any place else. The service is great, quality of work A1 and the people are friendly and knowledgeable. I feel I really have no reason to take my car any place else. The service is great, quality of work A1 and the people are friendly and knowledgeable. I feel like I should be thanking you. Thanks More

Oil Change Name was not in the system when I arrived for my scheduled appointment (my fault, guess I should ask name of person who set up the appointment). Jere Name was not in the system when I arrived for my scheduled appointment (my fault, guess I should ask name of person who set up the appointment). Jeremy quickly set up the necessary paper work and the necessary service was completed. I waited the usual amount of time while the scheduled maintenance was done. More