Sport Durst Volkswagen of Jacksonville

POOR Service Department Late review from service appointment that occurred in July. I sent my wife in for the service appointment due to my not getting off from work. She Late review from service appointment that occurred in July. I sent my wife in for the service appointment due to my not getting off from work. She requested the tires be rotated and the clerk attempted to charge 39.95 contrary to the internet advertised price of 24.95. I called and spoke to the service manager and she reduced the price to the advertised price. After my wife came home from the appt, I reviewed the paperwork and realized that there was a recall on the second row seat for the buckles not securing that was not complied with. The invoice stated "that the customer was aware that there was a recall and will reschedule at a later time." (At NO time was my wife notified that there was a recall.) I called the service manager, Beverly Garten, again and spoke to her about the recall and why it was not done which she stated was an oversight and it was a simple visual inspection. When I asked if I could bring it in again in the near future, she stated I would need to make an appointment. I told her that I would not be making another appointment at her dealership for service. I have since had to drive to FLOW VW WILMINGTON and have had impeccable service. Don't waste your time at National VW with their incompetent staff. BTW, I was not asked for a review of their service afterward. More

Gti Purchase I was in the market for a Focus ST and thought I should stop by National on the way. Not only was the car amazing but the National VW team was so welc I was in the market for a Focus ST and thought I should stop by National on the way. Not only was the car amazing but the National VW team was so welcoming! I had the pleasure of working with both Chris and Pete and together they made my purchasing experience very comfortable! An extremely clean dealership with a proficient and welcoming staff! More

Feeling mislead This is my second VW purchase from National. Most recent about 10 months ago. I go in for my first 'free' oil change, and was presented with a $65 bil This is my second VW purchase from National. Most recent about 10 months ago. I go in for my first 'free' oil change, and was presented with a $65 bill upon pick-up. When questioned, the tech said they don't do 'free' oil changes anymore. Ummm, that's one of the reasons I bought another VW. One of the perks. I was told upon purchase 'free oil for life'. Well apparently it's no longer 'free oil for life'. They will NEVER get any future business from me, or anyone who asks my opinion of them. Congratulations National VW. You've lived up to the smarmy car sales lot stigma. More

Amazing Service Absolute amazing service! We were on the hunt for a VW TDI as they are slowly coming back on the lots after the diesel fix. This dealership had one on Absolute amazing service! We were on the hunt for a VW TDI as they are slowly coming back on the lots after the diesel fix. This dealership had one on their lot. 2015 TDI SEL. It was worth the hour drive. Our sales gal, Veronica Crickenberger was terrific! Super helpful and even stayed after the closed. This is our 2nd car we have bought from this dealership. Since it was the weekend and they were closing. We picked up the car after the weekend. It was perfect! Veronica came in on her day off to make sure everything went smoothly. We were in an out in no time. Everything was ready. Super pleased and will recommend this dealership to others. Ask for Veronica! Thanks again National Volkswagen Subaru! More

Helpful and Friendly Recently, we purchased our second car through National Volkswagen, and just like before our salesman was very professional and very helpful. Originall Recently, we purchased our second car through National Volkswagen, and just like before our salesman was very professional and very helpful. Originally we wanted to look at a Jeep Liberty but decided it wasn't for us, so Chris showed us multiple vehicles and even brought a vehicle from a different lot. More

VW is the place to go. First off I want to thank Kathy Bolt, she was so awesome and friendly and most of all honest. My dealer worked really hard to put me in my dream car First off I want to thank Kathy Bolt, she was so awesome and friendly and most of all honest. My dealer worked really hard to put me in my dream car and she was sweet and would respond to any of questions via text anytime I needed her. Also as a woman i loved that she focused on me and me alone and not my husband as many of the previous other deals (at different shops) did as if I wasn't the one buying the car, in my name, with my money. Two thumbs up for that. In addition this VW is definitely the place to go, everyone that works there is just so down the earth, their not trying to push you into buying something you can't afford and they don't make you settle for what you don't really want on top of never using fancy jargon just to talk up products. (not that their cars aren't great because they are) they assess what you need, what you want and what you can afford and they make it happen. (well kathy made it happen) if I ever need to upgrade or to buy a new car you can bet I will come back to National VW!!! More

Fourth car purchase from National! This is the 4th car we have purchased from National in the last 15 years!! They are really great to work with and their customer service is wonderful This is the 4th car we have purchased from National in the last 15 years!! They are really great to work with and their customer service is wonderful. I would highly recommend them to everyone. More

Honest and to the point. Been driving and buying cars for over 30 years and this was the easiest purchase thus far. Honest, friendly and not at all pushy Chris Roush and Ryan Been driving and buying cars for over 30 years and this was the easiest purchase thus far. Honest, friendly and not at all pushy Chris Roush and Ryan Brown made my car buying experience enjoyable. Spot on with my trade in value, no haggling needed for a fair purchase price and no pressure to buy/add all kinds of extras’ during closing. I was told by many people that I would have to travel out of town if I wanted to buy a new vehicle at a reasonable price. I’m here to tell you that is simply not true, National Volkswagen knows how to treat people and will give you a fair all around deal. More

See Chris Roush if you want amazing customer service I can’t even put into words how awesome the service was provided by salesman Chris Roush. I was interested in a vehicle, I was given space and no hard I can’t even put into words how awesome the service was provided by salesman Chris Roush. I was interested in a vehicle, I was given space and no hard sells. I was given a chance to try the vehicle to see if it fit my lifestyle, which it did. Once I informed Chris that I indeed would sell him my vehicle, and purchase his, he had all the paperwork ready for my signature before I got to the dealership to complete the transaction. I literally came in to the building in the evening, signed the contract, swapped vehicles and drove home. Also, to note I did this with a 4yr old, and 9yr old in tow on my own. The transaction was absolutely painless. Thank you again guys, and to the public, get over to National Volkswagen to get a fantastic deal. I have bought my last 3 vehicles here. Enjoy. More

Car purchase Wonderful, non pushy sales rep Kathy made the car purchase very easy. Would definitely recommend her to anyone looking to purchase from this dealershi Wonderful, non pushy sales rep Kathy made the car purchase very easy. Would definitely recommend her to anyone looking to purchase from this dealership. She was very knowledgeable & went out of her way to get us the best price. More