Sport Durst Hyundai

I have horrible experience with this dealership . I bought a New Santa Fe 2023 from this dealership and it has big engine issue. When I was driving on highway, the car started to give some alarm and I bought a New Santa Fe 2023 from this dealership and it has big engine issue. When I was driving on highway, the car started to give some alarm and then stopped. It happened 6 times and each time we took it to dealership. They don’t find any clue why it is happening. It is a big safety concern and they do not care. Customer service is awful. Don’t buy car from them. It is waste of money and time. More

I had and am having a terrible experience regarding the purchase of a 2017 Kia Optima from Sport Durst Hyundai. The vehicle was sold to me with several undisclosed issues that didn't reflect on the test dr purchase of a 2017 Kia Optima from Sport Durst Hyundai. The vehicle was sold to me with several undisclosed issues that didn't reflect on the test drive because of the short duration of it, and the dealership has failed to address my concerns despite multiple attempts to resolve them. Key Issues: Check Engine Light: During the inspection, the vehicle had no check engine light. However, immediately after signing the contract and getting the car, the check engine light turned on as seen by the salesman, technician, indicating an engine misfire on cylinder 1. This happened in the dealership's parking lot, right when I was picking it up after purchase. The dealerships repair involved only moving the cables without replacing the spark plugs and coils. The check engine light reappeared the next day, and the car idled roughly. I had to cover the repair costs myself by replacing and paying for labor for bad spark plugs. It was told to the dealership the amount spent and sent proof of the condition of the previous spark plugs. Excessive Oil Consumption: The car burns 2-3 quarts of oil every three weeks, despite low commute usage. This issue, along with the spark plug and engine problems, was reported to the dealership, but no action has been taken. License Plate Registration: I purchased the car out of my state of residency (SC), and the dealership failed to register my license plates. I am now facing difficulties getting reimbursed for the license plate and administrative fees. The dealership's lack of response and failure to address these significant mechanical issues not disclosed at the time of sale is unacceptable. It has been my worst experience in purchasing a vehicle. They do not answer your emails, or calls for simple updates. I recommend everyone to stay away from this dealership, unless you want to have a terrible post sales experience and lack of support. More

Landon was great, I’ve never worked with someone that cared so much about myself and my family when it comes to buying a vehicle. Not to mention he introduced me to the service department so I felt more cared so much about myself and my family when it comes to buying a vehicle. Not to mention he introduced me to the service department so I felt more confident about it serving my vehicle there. 10/10 great young man! More

Spectacular service yesterday! Great hospitality and great patience when purchasing my vehicle. Jack Holt is the best and I would highly recommend him when heading over to this car Great hospitality and great patience when purchasing my vehicle. Jack Holt is the best and I would highly recommend him when heading over to this car dealership! After completing the deal, they filled up the gas tank and cleaned my truck inside and out! Phenomenal service! More

I took my car on January 26 because it would stop and all the lights would come on. I spoke with a representative who was very rude. They kept my car over the weekend because diagnostic is not done on Frida the lights would come on. I spoke with a representative who was very rude. They kept my car over the weekend because diagnostic is not done on Friday and Saturday as told to me by the representative . On January 29 I was informed by the same representative who happened to be polite on that day that the cost will be $3141 which I don’t have. I had my car towed to a mechanic on January 30 and he was unable to work on it due to the codes and it would have to be taken to a Hyundai dealership. I had my car towed to Johnson Cary on February 1 and the 2 representatives I spoke to were very nice. The cost to fixed my car $612 a far cry from $3141 for the same issue. I would not recommend Sports Durst to anyone. That one representative was rude. I even reached out to Hyundai Corporate. More

Horrible experience because I brought a 2018 Alfa Romeo from here and I've been paying $800/month for my car that's still sitting in sport's durst Chrysler service center for almost a year and they have no from here and I've been paying $800/month for my car that's still sitting in sport's durst Chrysler service center for almost a year and they have not serviced my vehicle yet! I've constantly been back and forth to sport's durst trying to get them to return my vehicle back, but I keep getting the run around about it! Why does sport's durst advertise that the Customer COMES FIRST? Yet, it's been 9 months since I purchased my vehicle and I'm still paying $800/month for a vehicle they've had every since the day I purchased it? This has been the worst car buying experience I've ever had! More

Buying the car was easy. Getting them to refund my gap insurance RIDICULOUS! I paid off the car in July and cancelled the policy. They received my funds from Easy Care on Aug Getting them to refund my gap insurance RIDICULOUS! I paid off the car in July and cancelled the policy. They received my funds from Easy Care on August 15th. Still no check (almost $500) and I can’t them to call me back now that I’m out of state. Worst customer service EVER! More

My 2 experiences with service dept, one for recall and one for complimentary oil change resulted in $$ spent on what I feel as unnecessary maintenance. First was “you should have the injectors cleaned”. one for complimentary oil change resulted in $$ spent on what I feel as unnecessary maintenance. First was “you should have the injectors cleaned”. ~$275.!! I’ve never owned a car that I had the injectors cleaned! The second for a complementary oil change and they said “ i should have the brake fluid changed. $185. I’ve never owned a car that I had the brake fluid changed. Both instances my car was 8 years old and approx 75000 miles. My Hyundai Palisade is 2022, with only 29000 miles, getting 28 to 30 miles per gallon. I wasn’t thinking at the time (I’m 84 years old) so didn’t question the service persons information. Obvious service dept persons are instructed to try and sell additional service. Both appointments should have been zero cost, but I’m now out about $500 for unnecessary service. No more Sport Durst Hyundai!!! More

Service personnel want to add additional service than the one that you scheduled. Complimentary oil changed ended up to $190. With unnecessary service! one that you scheduled. Complimentary oil changed ended up to $190. With unnecessary service! More

Had a horrible experience with Sales head there. He is not customer friendly. Agreed to a price and next day broke off the deal saying it's not working out. He is not customer friendly. Agreed to a price and next day broke off the deal saying it's not working out. More