Sport Durst Chrysler Dodge Jeep Ram

First and probably my last interaction with the service department. Things started out well and my SA was awesome in communicating & letting me know what's happening. My SA is on leave and things have p department. Things started out well and my SA was awesome in communicating & letting me know what's happening. My SA is on leave and things have plummeted into a void of darkness and uncertainty. The net net is that the parts are on-site but I cannot get a firm ETA for repair. It seems I keep getting bumped in the queue perhaps because this is warranty work and pays less (I really do not know). Anyway, what started out as a reasonable exchange has now turned into the most ridiculous sequence of events. I was told should be ready the 13th maybe 14th to maybe the 17th/18th. The car was ready on the 19th. On a positive note, the work seems to be done well but time will tell if the error message comes back. If this dealer was closer, I might give them another shot however they are 30 miles from me so I'm not feeling it. The net net is that you are rolling the dice. More

Shopping Dodge CPO. Worked with Landon and everything was smooth. All promises kept, with no surprises. The staff was efficient & friendly and there was no handoff to Worked with Landon and everything was smooth. All promises kept, with no surprises. The staff was efficient & friendly and there was no handoff to any other associate. You deal with one person from beginning to end. I recomnend checking these folks out. More

Do not let Russell sell you a vehicle he is not an honest sales man the customer service was horrible and I got screwed over. sales man the customer service was horrible and I got screwed over. More

I really don't know how they are receiving a 3. 7 Rating. I give them a 0.0. I had an 8:30 a.m appt. arrived ontime on 3 separate occasions 1st time I was there were 10 customers ahead of me alread 7 Rating. I give them a 0.0. I had an 8:30 a.m appt. arrived ontime on 3 separate occasions 1st time I was there were 10 customers ahead of me already. Technician was Kurt what an arrogant xxxxxx. Next time they told me there were 6 ahead of me and they probale wouldn't get to my vehicle that day. This last time appt at 08:30 on a Thursday morning it is now Monday they havent gotten to my car yet. I have a call in for return call fom Brian Nelson who is supposed to be over the Service Manager. Service mgr Brad promised me a call back by end of day last Friday still no call. I only came here because it is supposedly a Jeep specific issue. This is absolutely the worst Dealership I've ever dealt with. Kurt is horrible at his job, Brad gives nothing but lip service. Brian Nelson we'll see if he reaches out. They sale a car but obviously have no ASE mechanics to do the work. xxx organization. More

Absolutely TERRIBLE experience ! !!!! The worst dealership in the US!! Starts from managers and to a Sales people. I bought a car at the beginning of August and only yesterday (Octobe !!!! The worst dealership in the US!! Starts from managers and to a Sales people. I bought a car at the beginning of August and only yesterday (October 18) I got documents to registering my car. CHARLES PETTIFORD - Extremely useless and unresponsive and his assistant as well, I have no idea, how those people still have jobs, again, he is USELESS!!!!! NEVER can get through to anyone in that place. Managers don't give a sh..t about anything. HORRIBLE!! Do NOT GO THERE!!!!!!!!!! More

We were visiting from out of state and had an issue with our Chrysler Pacifica and someone recommended Sports Durst. We had already researched the warning light and believed we needed a new auxiliary batte our Chrysler Pacifica and someone recommended Sports Durst. We had already researched the warning light and believed we needed a new auxiliary battery. After they ran the diagnostic test they determined we needed a new hood latch switch - so they ordered it and replaced it. On our way back home the warning comes on again - so we take the auxiliary battery out and have it tested and lo and behold - it was bad. We reached out to Sports Durst to ask them to reimburse us for the diagnostic test since it obviously was incorrect and no one had returned any calls we have made. More

Very friendly answered all my questions great price on the vehicle I wanted with no hidden fees the vehicle I wanted with no hidden fees More

Maria Boyzo was a great saleslady! Call her today for a preowned or new vehicle! Huge selection of great vehicles! Nice dealership and great prices! I highly recommend Maria to everyon Call her today for a preowned or new vehicle! Huge selection of great vehicles! Nice dealership and great prices! I highly recommend Maria to everyone. She is a great energetic young lady who works hard to please her customers! I'm enjoying my 2020 Toyota Rav4 SUV. It's impeccable! Thank you Maria Boyzo for going above and beyond! Call Sport Durst at 919-642-4810 and ask for Maria Boyzo! Kimberly Parks Scottsburg, VA More

I went for a warranty fix on a switch in my Dodge Journey that needed fixing . I got here at 7:30am Matt was rude and disrespectful already telling me he wasn't sure he could fix my vehicle . I told him this that needed fixing . I got here at 7:30am Matt was rude and disrespectful already telling me he wasn't sure he could fix my vehicle . I told him this was the 7th time I dropped my vehicle off for the same issue. I left by Lyft something that i had to pay for because they do not offer there customers any courtesy ride anymore .Something they never told me . I went to hair dresser and came back because I had received no call I come in Matt just ignored me and so the other guy at they from desk proceeded to pretend as through he want to help me and told me my car would be fixed till later that afternoon. Then came Dave Stinson trying to see if I wanted to buy a new car . He was kind and nice but only offered me help if I brought a car and I never wanted to purchase a car. I came there for my switch. After 4 hours of him trying to convince me to get a car i went back to the service area where the workers still ignored me when i came in , Finally i got really frustrated and asked them what is going on with my car. Only because i was getting loud and angry did they tell me they was not going to fix my car and i never came there 6 times to get my vehicle serviced. I walked away went to the dealer floor where Matt proceed to follow me i told him i no longer wanted to have a convo i wanted to speak to a Manger when Bryan Yates comes down stairs telling me that he is sorry there is something sticky in there and they cant use the warranty. At no point did anyone tell me how much this was going to cost to fix. I call Dodge warranty they tell me to go to West Gate and to leave Sports Durst . I go to get my Keys and Matt tells me he left my vehicle outside with the AC and gas prices are $.4.60 a gallon . They told me my car was in the back and they actually parked my car in front. I was so upset The Dodge person was on the phone making sure that i was ok and helping me to find a dealership that would actually fix car. More

It's been a while for this review but in Oct. 2021 I bought my Jeep Gladiator from here. Jack in New Sales was very helpful and to the point, they honored their internet price as advertised unlik 2021 I bought my Jeep Gladiator from here. Jack in New Sales was very helpful and to the point, they honored their internet price as advertised unlike another big dealer in the area I had previously visited. He got me into what I was looking for pointing me in the right direction of which vehicle had better options when I was comparing between two of the same color and same price. When my bank ran into some financing delays Jack worked with me and his manager holding the vehicle for almost two weeks until my bank sorted their issue out without pushing to get finance elsewhere. Very helpful, professional, and nice down to earth guy. I'd definitely recommend you go visit Jack if you're in search of a new Jeep. Thanks Jack! More