Sport City Toyota - Service Center

top notch firm I have a 2007 Prius which I purchased new. I have used the dealership for it service and body shop over the years. I have never had a bad experience. I have a 2007 Prius which I purchased new. I have used the dealership for it service and body shop over the years. I have never had a bad experience. More

Raymond Garcia delivered on schedule Raymond Garcia and I made an appointment for me to bring my car in, and Raymond had it ready for me even earlier than he estimated. The drivers for Raymond Garcia and I made an appointment for me to bring my car in, and Raymond had it ready for me even earlier than he estimated. The drivers for taking me to my house and returning to the dealership were very good. They were friendly and upbeat. More

Great service I have only used Sport City Toyota for scheduled maintenance so far but each time has been impressive. I used both the regular service and the Express I have only used Sport City Toyota for scheduled maintenance so far but each time has been impressive. I used both the regular service and the Express. When they say express they really mean it! 40 minutes and done. Even put it through the car wash. More

2012 Toyota 4Runner I always get the best service, even though my car is not new, but Mr Raymond Garcia always update me on possible problems and discounts. I shall conti I always get the best service, even though my car is not new, but Mr Raymond Garcia always update me on possible problems and discounts. I shall continue bringing my car there for service. Verleda Mcgee More

Professional and knowledgeable I have purchased trucks in the past from Sports City, and had service done even thou I purchased from different dealerships, and I find Sports City ha I have purchased trucks in the past from Sports City, and had service done even thou I purchased from different dealerships, and I find Sports City has given me the best out of all others. More

NEVER return a lease here!!!! UPDATE: After SIX months I was finally told today that they (Sports City Toyota) accepted my lease from a leasing company that they don't do business UPDATE: After SIX months I was finally told today that they (Sports City Toyota) accepted my lease from a leasing company that they don't do business with. I called numerous times, I visited the company numerous times as did my husband and they NEVER ONCE got back to me. I called Les - the leasing manager at least 40 times to get this resolved. Because this has taken so long my remaining balance was sent to collections and my credit went from excellent to fair. The general manager Jeff Russian had the audacity to tell us, "Well why didn't you just pay it and worry about it later??" Well WHY DON"T YOU DO YOUR JOB AND TRAIN YOUR INCOMPETENT EMPLOYEES SO THEY DON'T ACCEPT LEASES THAT THEY ARE UNABLE TO CORRECTLY DEAL WITH???? I turned in my car with Florida plates, they knew it was an out of state car and didn't check who I had financed through. I called at least 100 times and NEVER got a call back. This is the WORST customer service I have ever had to deal with in my lifetime. THIS IS THEIR FAULT! THEY ACCEPTED MY LEASE RETURN!!!!! I SHOULD HAVE BEEN TOLD, "WE CAN'T ACCEPT IT!" I should have driven it back to Florida myself. Worst experience ever. WILL NEVER do business with Toyota again. I'm going to post this experience I went through everywhere possible. The worst employees I've ever dealt with. If I acted the way these people act at my job I'd be fired immediately - as would most people. They don't care at all about their customers. NEVER RETURNED ONE CALL!!!!!!!!! All of this could have been easily avoided if they actually knew how to do their job and told me, "Oh sorry, we can't accept your lease here." Complete fail on their part. DO NOT RETURN A LEASE HERE. They are completely incompetent and haven't trained their employees to deal with lease returns. I turned my lease in July 31st and later received a bill with a late charge for another months rent because they didn't process the paperwork until the 16th of August! When I called to get this settled I was greeted with what would be the equivalent of a bunch of hysterical children having no idea what to do. They keep trying to blame me because I didn't know the name of the person that took my information when I turned it in, who assured me they would process everything and that I had nothing to worry about as I'll I had to do was fill out a piece of paperwork with my name and account number and the millage on my car. The whole process took about 10 min and then I SAW HIM GIVE MY INFORMATION TO THE MANAGER.... so clearly it should be documented somewhere. They then changed their tone and told me that there's a "special" person you turn your lease into - WHY WOULD I KNOW THIS???? WHY WOULDN"T THEIR EMPLOYEES KNOW THIS? When I was greeted at the door and told them, "Hey, I'm turning in my lease!" why wasn't I told, "Oh here's so and so... the lease guy!" The woman on the phone called me an idiot and hung up on me - that's how unprofessional these people are. I then called back and spoke with the leasing manager and low and behold he was able to find that special piece of paper I had been asking for the entire time that had the date of when I turned in my lease. He too was extremely short and was obviously irritated I was bothering him. This is a scam. They are literally scamming people. I am going to contact the BBB about this. Ye be warned! More

Awful Customer Service The car dealers are great but at the service center front booth reps are awful. I had to wait 3.5 hours just get one tire patch. Reps had attitude and The car dealers are great but at the service center front booth reps are awful. I had to wait 3.5 hours just get one tire patch. Reps had attitude and no sense of urgency. More

Sport cards The service dept is the best, could not of gone better, Mickey took perfect care of me, I will return . Thank you sport city toyota The service dept is the best, could not of gone better, Mickey took perfect care of me, I will return . Thank you sport city toyota More

Cameron is my Customer Service Rep - he is the best! I've been to several dealerships for my service work - Sport City/Cameron is BEST in Dallas! He's always friendly, schedules my appointment and gets I've been to several dealerships for my service work - Sport City/Cameron is BEST in Dallas! He's always friendly, schedules my appointment and gets me in and out SUPER fast! More

Good Experience Very good experience with the service department, timely and polite. This was my regular 20,000 mile tuneup. The tune ups are part of the warranty t Very good experience with the service department, timely and polite. This was my regular 20,000 mile tuneup. The tune ups are part of the warranty that came with my purchase of the Prius and come at no additional cost. It is a good deal. More