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134 Reviews of Sport City Toyota - Service Center
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August 04, 2022
I purchased a new 2019 Sienna with a platinum extended warranty. I brought it back for the covered oil change, and was told that the current owner did not honor that warranty. Not true!! Next the air con warranty. I brought it back for the covered oil change, and was told that the current owner did not honor that warranty. Not true!! Next the air conditioning stopped working. I took it there and they advised that it was a bad hose, and it was covered by the warranty, but to replace the hose required removing the front bumper, and the radar would have to be reprogrammed. Not covered by the warranty, and would be an additional $480!!!!! After multiple calls to the warranty company, Toyota corporate, and the dealership, they finally covered the full bill. The hose was back ordered and it took 3 weeks to get it. They were nice enough to give me a loaner car, but when they completed the repair, they called and said that the battery needed replacing!! Only $207!! I advised that I would replace the battery myself. When I arrived to pick up the van it was filthy from being parked under a cypress tree for 3 weeks. They jump started the van, and said to replace the battery ASAP. I drove the van 20 miles to work, opened the hood to find that the terminals were badly corroded. I cleaned them and have not had a problem since. Totally unacceptable service. More
by dp_3762
Employees Worked With
John {sevice manager)
February 23, 2022
Purchased a 4Runner at sports city Toyota,when I purchased t i was offered lifetime oil changes for a one time cost of $499 here we are a few years later with only 50k on the truck and 4 or 5 oil ch purchased t i was offered lifetime oil changes for a one time cost of $499 here we are a few years later with only 50k on the truck and 4 or 5 oil changes done and Sports city Toyota will no longer honor there lifetime oil change agreement.There excuse it that the owner changed ,absolute crooks gave me the runaround all afternoon on the phone ,what a ripoff stay away from this dealership LIFE TIME MEANS LIFE TIME THAT I OWNE THE CAR not just when you decide you didn’t go out of business but i hope you do now! More
by Rick h
Employees Worked With
Mr worthless
October 30, 2021
Came in today on my 2018 4Runner which came with lifetime oil changes. I was told today, new company took over and lifetime oil changes no longer honored even though same name. I have purchased multiple vehi oil changes. I was told today, new company took over and lifetime oil changes no longer honored even though same name. I have purchased multiple vehicles from here as my family has as well. No notice or anything was given. I am about to trade in my runner for a new one. Sports city, see ya. Toyota of Dallas will get my business from now in. Shady shady! More
by Jennifer.kayer
Employees Worked With
Service dept
September 29, 2021
Seeing all these bad reviews of the SCT service department blows my mind. Long story short but Abraham Balderas, the service manager, was able to find my Lithia Lifetime Oil Change contract and hon department blows my mind. Long story short but Abraham Balderas, the service manager, was able to find my Lithia Lifetime Oil Change contract and honored it as they are now part of the Lithia Motor Group. Not only did he change my oil for free that day but within a week he got me reimbursed for every receipt I could show him where I paid out of pocket for previous oil changes at non-Lithia shops. He could have let me deal with corporate but he didn't. If that's not above and beyond I don't know what is. More
by tbone
Employees Worked With
Abraham Balderas. Above and beyond.
March 18, 2021
Corey was very helpful and professional . Was able to answer all the questions I needed answered. Made the process painless. Would recommend them to all my friends answer all the questions I needed answered. Made the process painless. Would recommend them to all my friends More
by cbush
Employees Worked With
March 03, 2021
I went in for my 30,000 mile check and was charged for an oil change although I have Oil Changes for life. Was told the Company was sold and the new owner did not honor past deals. I left and as I got on oil change although I have Oil Changes for life. Was told the Company was sold and the new owner did not honor past deals. I left and as I got on 635 I noticed my low tire light was on. It was too difficult to get off and go back to the dealership. The next day I'm driving north on No. Central Expressway and my rear tire was flat. I could not stop so had to drive to the nearest exit because it was rush hour traffic. I called John Eagle and they don't have auto rescue service anymore. I am beside myself and finally got someone to come change my tire after waiting two and a half hours. We have purchased all of our Toyotas from here, but NO LONGER WILL I EVER STEPFOOT IN THIS ESTABLISHMENT! More
by tinalinson
Employees Worked With
Raymond Garcia
November 17, 2020
Beware before you buy a vehicle here. When I purchased a brand new car from them 3 years ago, I was offered and signed a document that included 10 oil changes. My surprise today at my 4th oil change was tha brand new car from them 3 years ago, I was offered and signed a document that included 10 oil changes. My surprise today at my 4th oil change was that this dealer "was sold" to another company but still operates under the same name of Sport City, the emails that I receive, the receipts, all current paper work still say John Eagle!, and they won't honor previous oil changes agreements. I spoke to Juan Laca, the salesman that signed my "program", and he was limited to tell me that he only sells cars, when he was the one that sold me that “program” if I was able to pay a little more for my vehicle. Knowing that Sport City is well known for cheating a lot during their process of selling a car I bought last year from Toyota of Dallas and so far, they have been sincere and honest. Claim warranties and recalls from Sport City has been very difficult with this truck, and I need to mention also that the negotiation process was shady since the beginning, and this is the result! They won't honor what is on paper. Such a bad practice of not honoring written agreements could be a great story for any news channel. More
by ragiovanni
Employees Worked With
Micky Haggard
November 09, 2020
I have been purchasing my new vehicles here for decades and purchased the lifetime oil changes and now they cancelled lifetime oil changed will never purchase a care here ever again. Lost a longtime cust and purchased the lifetime oil changes and now they cancelled lifetime oil changed will never purchase a care here ever again. Lost a longtime customer More
by breton777
Employees Worked With
October 24, 2020
Just took my 2018 Corolla in to have the recall done as well as oil change. Just found out today that my lifetime oil change is no longer valid which was part of the perks when I purchased the car. No co well as oil change. Just found out today that my lifetime oil change is no longer valid which was part of the perks when I purchased the car. No communication was sent that I am no longer eligible for this. Anyone who purchased a car and had this should be GRANDFATHERED in. This is done everywhere. Does Lithia have their head buried under a rock? I have purchased 3 cars at this dealership. This will be my last one. If Lithia cannot inform previous customers of changes how can they inform new ones.....don't shop at this dealership. Go somewhere else! More
by kathie.miner
Employees Worked With
