Sport City Toyota

Bought an '06 Corolla in January '11. Less than a week later, $400 repair crops up. Salesman lied and told me inspection showed car was in great shape. Service Mgr. said need for repair was obvious and im later, $400 repair crops up. Salesman lied and told me inspection showed car was in great shape. Service Mgr. said need for repair was obvious and immediately noticeable when you opened the hood. Called Used Car Sales Mgr., asked if they would work with me on the problem since it was less than a week after purchase and salesman lied about inspection. He said sure, I should bring it in. I offered to meet them half way and pay 50% of repair. They looked at it, repaired it then hit me with the full repair bill saying they had "no obligation" to make any concession. While it's true there was no obligation, what ever happened to doing what is right? Took the car to another Dallas area Toyota Dealership for another problem one month later. They found two more things that would have been obvious to any inspection by the dealer that were missed, and found that while making the 1st repair, Sport City left the Power Steering fluid reservoi out of its mountig bracket laying on its side on the engine. Could have caused BIG problems. Shoddy workmanship all around. Called Toyota Corporate to complain, they said Dealership would call to resolve. When Sport City "Customer Service Rep" called to discuss, he interrupted me twice while trying to relate what happened, talked over me and shouted me down while trying to explain, kept repeating that they had "no obligation" to do anything and then HUNG UP ON ME! And this was supposedly the Customer Service Expert for the Dealership! I have put a call into the General Manger for the Dealership to complain, intend to call Toyota Corporate again and am trying to find out how to get in touch with John Eagle himslef to discuss how customers are being treated in his name. BUYER BEWARE at this Dealership! Don't spend your $ here! They will screw you and don't care! More

I requested quote for a new Camry from one of the websites and was contacted by the internet sales manager at SCT. I asked him for a bottom line price for a 2010 Camry LE V4 Auto, no extras and got a websites and was contacted by the internet sales manager at SCT. I asked him for a bottom line price for a 2010 Camry LE V4 Auto, no extras and got a quote for 19,995. I went in along with my friend a couple of days later and met with the internet sales manager. We first test drove a 2010 Camry LE, no hassles in that process. Sat down to discuss the price and it was a bit of a headache. The internet sales manager tried to start off with a price of 21,500. I had to remind him that he gave me a quote for 19,995 already and was expecting an even better price. I was ready to make a deal at around 19,250. He asked me to show him the email quoting the price, I handed him the printout. Said it was only for previous Toyota owners, that wasn't mentioned in the mail, there were no qualifiers. I would not budge from that 19,995. Then the usual sales tricks started. We waited for at least an hour as he went back inside to check with someone or the other every 5 minutes and took 15 minutes to come back each time. Finally, agreed to honor the $19,995 after an hour. I said I needed the price to be less than that. He would not budge any further, so I had to leave. It wasn't a very pleasant experience. The next day I got a call from the internet sales manager and he said he was ready to give me the 2010 Camry LE V4 Auto with tinted windows for $19,300. I also qualified for a $1000 student credit which brought the car price down to $18,300. On the phone I made sure there would be no changes if I got to the dealership that day. The guy was a completely different person that day, he was very professional, courteous and was extra nice. We went back in and got the deal done, there were no issues at all. Got a loan with 0%APR for 36 months. After the purchase, got several thank you notes and calls and during the current Toyota recall, the internet sales manager has been in touch. More

All was good until the sales manager was brought into the picture. I was able to test drive the vehicle and was quite impressed. I would have made a purchase if they were willing to sell it at a reasonable p picture. I was able to test drive the vehicle and was quite impressed. I would have made a purchase if they were willing to sell it at a reasonable price. My family and I sat down for negotiating the price and told the salesman we wanted to trade in our vehicle using the TX AirCheck voucher. The salesman said he had not seen this before and asked to take the information to his manager. This was a big mistake...we let him see our voucher letter and the voucher itself. Negotiations practically did not exist with this sales manager as he seemed to only want to sell the car for sticker price. My family and I said we were going to leave if that was the case. However, since he was holding on to our voucher, we couldn't really leave without it. After several attempts of asking for our papers back, he yelled at us and asked to be given some "courtesy" as he gave us. After his tirade, he threw our papers to the table as his way of telling us we could leave. Not only was he rude, but he was also disrespectful. He belittled my family and me in front of his staff and made a stereotypical racist remark. Needless to say, I will never step foot into this dealership again. Save yourself time and frustration and avoid this dealership! More

My trade-in was being driven by someone on the tollway and not paying the toll. I got a bill for the charges, told them I had sold the car to Sport-City. Called Sport-City, they said they would handle it. and not paying the toll. I got a bill for the charges, told them I had sold the car to Sport-City. Called Sport-City, they said they would handle it. Received two more bills from NTTA, called Sport-City again, same thing. I bought my car from them in February and it is the middle of September!! This is such a hassle for me and for no good reason except Sport-City did not do what they were supposed to. I am not pleased with my visit to the City, Sport City that is, and I regret doing business with them and will not do so again More