Spitzer Kia of Mansfield - Service Center

Customer Service Lesson I had an appointment to have a recall notice checked out. When I checked in, the service writer said, "we'll get you fixed up and let you know when w I had an appointment to have a recall notice checked out. When I checked in, the service writer said, "we'll get you fixed up and let you know when we're done". A half an hour later I realized my car was still sitting where I left it, so I went back to ask what was going on. I was told that the internet was down and the scanner needed to review my vehicle needed a internet connection. I asked, when was someone going to tell me that? No mention of the internet issue, no suggestion that I reschedule so I didn't have to sit there all morning waiting for their internet to get fixed...just an attitude like I was the bad guy for even asking why they didn't tell me it was going to be a while! Then, I got an argument from one of the other girls there about then having the issue for over week! No call to suggest I wait until the internet was fixed before I took off work to have the appointment in the first place. No suggestion I they wash my car for me before I leave (which is a standard procedure), no offer to help me in ANY WAY. Threw my key in the car and said, "your keys in the car". I am disappointed to say the least. Not sure I will ever go back the this dealership for anything. Unfortunately, the next closest dealer is an hour away. I do not fault them for having the issue, everyone has issues from time to time! They just need some customer service training to handle it a lot better! More

Will Not Return Purchased my used vehicle from Kia Mansfiled. Will never ever purchase anything from them again in. And on top of it they will never touch my car agai Purchased my used vehicle from Kia Mansfiled. Will never ever purchase anything from them again in. And on top of it they will never touch my car again. They never attached my plates correctly from my old car to my new. Small little detail. After having the vehicle less than a month, I had to take it back in to the service department due to the fact the NEVER totally tightened my lug nuts. Lack of safety concerns for their customers. The vehicle when they acquired it needed new brakes and rotars. They put new brakes on it but just machine shopped the rotars. I have had NOTHING but ISSUES with my BRAKES! I was told by their Service Manager I was hard on BRAKES. So I tried to communicate that Im not and in fact I am police academy trained in driving vehicles and also drove many vehicles in the military. So after being treated rude and taking my money for repairs, this Veteran will take his money down the road. So long SPITZER KIA!! More

My Husband brought our vehicle in for an oil change, everything was great in till I checked our Bank Account, Spitzer Kia of Mansfield doubled charged us for the Oil Change. When I called, I was told I everything was great in till I checked our Bank Account, Spitzer Kia of Mansfield doubled charged us for the Oil Change. When I called, I was told I would have to wait in till Monday to resolve this matter. They have always been good to us, I just feel this matter should of been handled in a different way. We will probably have to wait at least till Wednesday or Thursday now to get our money back. More

Had car serviced for warranty work. I have never been treated so horribly at any business establishment in my entire life. The service manager, Paul Wagoner was very rude, aggressive, obnoxious, etc. H treated so horribly at any business establishment in my entire life. The service manager, Paul Wagoner was very rude, aggressive, obnoxious, etc. He really should not be in the line of business that he is in because he has no customer service skills whatsoever. I will never set foot into Spitzer of Mansfield again. More

bouhgt my truck brand new from you had so many on going problems with it that you could not fix just like the brakes you replaced you told me they where life time .till it came time for them to be replaced problems with it that you could not fix just like the brakes you replaced you told me they where life time .till it came time for them to be replaced then you told me they where not but i took it to another dealer and they where rear end is still bad after you rebuilt it heater is still bad after you fixed it now iam stuck with a pice of junk that is out of warranty .. More

the service dept.did a very good job with are grand caravan.and all the recalls that were wrong with it.and they made time in there busy schedule to get it in on short notice. caravan.and all the recalls that were wrong with it.and they made time in there busy schedule to get it in on short notice. More