Spitzer Kia of Mansfield

I had heard about Spitzer from a family member and decided to give Spitzer a try after dealing with another dealership for the last seven years! I called ahead of time and spoke with Dana and she was decided to give Spitzer a try after dealing with another dealership for the last seven years! I called ahead of time and spoke with Dana and she was great from the start. When I arrived, she took great care and listened to all of my needs and made a few recommendations for me as well. The reason for this review and taking the time to do this at all is only because of the great customer service that I received from Dana. I advised her that my family would be back to buy again when it was time. Dana was great and assured that I knew how to operate the functions of my new car before I left. I look forward to dealing with Dana and Spitzer again in the future. John Price 1/3/2012 More

had a bad experience with the sales manager and the finance manager. Salesman did not explain anything about the vehicle i purchased0.took A DIRTY VEHICLE HOME AND HAD TO RETURN TO HAVE IT CLEANED ONL finance manager. Salesman did not explain anything about the vehicle i purchased0.took A DIRTY VEHICLE HOME AND HAD TO RETURN TO HAVE IT CLEANED ONLY GOOD THING WAS THE SERVICE MANAGER WHO IS NOW THE PARTS manager. very dissatisfied with the whole deal. More

Dana Stuart is a gem...knowledgable about the cars...and service...She made our decision of vehicles easy...and quickly did the paper work and made the switch of vehicles quickly...Being married 53 years we service...She made our decision of vehicles easy...and quickly did the paper work and made the switch of vehicles quickly...Being married 53 years we bought a lot of cars...this was by far the best.. Hopefully the Dodge van proves to be the best too.. More

My family has been purchasing vehicles from this dealership since 1972 and continue to do so. Through the years I have worked with several general managers and sales people and find the current sta dealership since 1972 and continue to do so. Through the years I have worked with several general managers and sales people and find the current staff the best that I or my family have worked with. Members of my family (my self included) and friends have gone to Matt and Aric with a certain budget and they have always found us a reliable car within thier budgets. I will continue to bring Matt and Aric my business. Ken Kopycinski More

I walked into Spitzer Dodge excited to purchase my first brand new vehicle (a 2012 Dodge Ram 1500). I was even more excited to pay cash for it. By the end of my visit with this dealership I'd wished they brand new vehicle (a 2012 Dodge Ram 1500). I was even more excited to pay cash for it. By the end of my visit with this dealership I'd wished they had a return policy so I could be rid of the truck and buy it from a dealership more deserving of business. I was told I would receive numerous phone calls to set up appointments for things I wanted to add to my vehicle (a sunroof, which I'd paid for in the purchase price) and a touch screen radio. The only call I got was from my salesperson, asking how I liked the vehicle. When I expressed that I wasn't happy with the customer service I had received I was told that it was my fault because I didn't call the dealership myself. Finally an appointment was made for my sunroof to be put in in Columbus. When I received my truck back there was a sunroof! But there was also 150 extra miles, an entire tank of gas missing, and a large gouge dug into the dashboard. Someone also manually manipulated the amp that connects my sound system and turned the bass all the way up, risking blowing the several hundred dollars in speakers I had put in the vehicle. Before I picked up my vehicle Arik, the sales manager, told me he was going to have it detailed. I was excited to see it all nice and clean...but it wasn't. There was actually grease caked onto my windows and door handles. Nothing clean about this vehicle. BUT! This wasn't even the worst part of my experience! I made a trip to Southern Alabama in my truck to visit family. On the way back one of my new tires sprung a leak. Come to find out, each of my tires was OVERINFLATED by 15 pounds or more!!! Dealerships sometimes over inflate tires to make the gas mileage seem better, but 15lb of extra air is dangerous. I made a 2000 mile trip with a LOT of weight in my truck. I'm lucky I didn't blow a tire and flip on the interstate. I told my sales person, "The better you service I receive, the more business I'll happily bring you". Needless to say, I won't ever go back. More

Everything was great with Bill, he was wonderful. However just two weeks after purchasing the vehicle I was laid off and called stating that I don't think I can keep this vehicle and was basically told to ba just two weeks after purchasing the vehicle I was laid off and called stating that I don't think I can keep this vehicle and was basically told to bad and that if I don't it will kill my credit score. I still can't believe they didn't work with me to get me out of this mess. More

Jason was very knowledgeable about car and answered all question of concerned about the car and the warrenty . Also he set up my cell phone for the bluetooth on the car and went over all the options which question of concerned about the car and the warrenty . Also he set up my cell phone for the bluetooth on the car and went over all the options which was very helpfull. Also showed me around the dealership and showed me all the different departments. I have had a great experiences and would recommed this dealership to friends and family. More

Before we bought the car my husband noticed the transmission fluid was low and he asked for it to be looked at. The next week we cane in was assured everything with the transmission was checked and transmission fluid was low and he asked for it to be looked at. The next week we cane in was assured everything with the transmission was checked and fine. Two days after we bought the car we noticed transmission fluid ob our garage floor. We had to take the car to the transmission place in rt 430 in Mansfield and paid nearly $500.00 to get it fixed. We did not take it back to spritzer to get fixed because you already had looked at it and assured us that nothing was wrong with it. More

HORRIBLE EXPERIENCE! On Saturday 20-Aug-2011 I sent an HORRIBLE EXPERIENCE! On Saturday 20-Aug-2011 I sent an online form expressing an interest in leasing a 2011 Kia Soul. Mr. Roach returned a "canned" HORRIBLE EXPERIENCE! On Saturday 20-Aug-2011 I sent an online form expressing an interest in leasing a 2011 Kia Soul. Mr. Roach returned a "canned" email (autoresponder type) Sunday 21-Aug-2011 promising to contact me with further details/options/etc. HE NEVER DID! Later that same week I went to the dealership to see for myself what year-end Kia Souls were available. It was around lunchtime and apparently no one cared that I had previously sent in an online inquiry. I was then handed off to Jim Mahek, apparently because he had not yet sold a Kia. As Jim and I were filling out papers, arranging for test-drive, etc., Mr. Roach overheard our conversation and introduced himself as the one I initially contacted via the Internet. Rather than apologizing for not contacting me, he made some comment about how hard it was for him to get a hold of me (yet no phone calls were logged on my smartphone . . . no emails sent to my email address). While at the dealership I waited nearly 3 hours as Spitzer attempted to arrange leasing. They kept apologizing for the length of time it took, blaming it on the leasing company, but now I suspect they hadn't leased a Kia before. I was told that because it was a lease, they couldn't come down on the price, even though it was a model year closeout. Shame on me for believing yet another one of their lies. I was also told that I could come back to the dealership for the license plates in two or three weeks . . . they would call when the plates arrived. INSTEAD, I had to contact Spitzer as to the status of my license plates. I sent an email 13-Sep and received an answer 20-Sep! Seriously?!?!? SEVEN DAYS to respond to an email? UNACCEPTABLE!! And to make matters worse . . . they put the license plates in the MAIL and I received them the SAME DAY my 30-Day Tag expired. Unbelievably INCOMPETENT! Oh, and I paid for twelve months registration . . . only received 9 months as the plates expire in June 2012. I was also told that I could set up online lease payments on my debit/credit card. NOT TRUE! That lie cost me $118 in cash-back bonuses. Several months into the lease agreement I get a memo from the leasing company stating that the Kia is not adequately insured and I am in violation of the lease agreement. This is yet another item that the dealership should have been aware of and informed me of right up front. Perhaps they don't know how to arrange for the leasing of a vehicle! INCOMPETENT! Regarding the PRE-DELIVERY INSPECTION WORKSHEET (22-Aug-2011) and the CUSTOMER VEHICLE DELIVERY WORKSHEET (26-Aug-2011): WHAT A JOKE!! Two glaring examples of how LITTLE Spitzer cares about their customer! For example, many items on my worksheet are "Checked off" as if they are OK, yet the car does not even have some of these options! Seat warmers, Navigation System, Rear HVAC System to name a few. Makes me wonder whether the items the car actually does have were ever checked at all. Well, the very first item in section 2 of the PDI Worksheet is "Tire Pressure". The PSI of each is supposed to be 33 lbs. Each tire on my vehicle was 48 lbs! That EXCEEDS the manufacturer's Maximum! Not only unbelievably incompetent but EXTREMELY DANGEROUS as well!! I wonder what else of the 63-point Kia checklist they didn't bother to check. Probably most, if not all of them. In retrospect, I certainly wish I would have obtained my Kia from VanDevere, Bill Doraty, Ricart, Montrose, Halleen or any of the other dealerships within reasonable driving distance. More

We weren't for sure if we would be able to do anything. Owed on current vehicle and wasn't for sure what could be done. But, Dana said let's just see what we can do. She was very friendly and made sure we Owed on current vehicle and wasn't for sure what could be done. But, Dana said let's just see what we can do. She was very friendly and made sure we were ok and if we needed anything while the numbers were being prepared. Everything went fast and smooth. We test drove, talked about what could be done and before we knew it we were signing the documents. This is the fastest that we have ever purchased a vehicle. We recommended a family memember recently and they came over a few months ago and was able to purchase a van. Thanks Dana Stuart!! More