Spitzer Kia of Mansfield

Everything was great with Bill, he was wonderful. However just two weeks after purchasing the vehicle I was laid off and called stating that I don't think I can keep this vehicle and was basically told to ba just two weeks after purchasing the vehicle I was laid off and called stating that I don't think I can keep this vehicle and was basically told to bad and that if I don't it will kill my credit score. I still can't believe they didn't work with me to get me out of this mess. More

Jason was very knowledgeable about car and answered all question of concerned about the car and the warrenty . Also he set up my cell phone for the bluetooth on the car and went over all the options which question of concerned about the car and the warrenty . Also he set up my cell phone for the bluetooth on the car and went over all the options which was very helpfull. Also showed me around the dealership and showed me all the different departments. I have had a great experiences and would recommed this dealership to friends and family. More

Dana Stuart is a gem...knowledgable about the cars...and service...She made our decision of vehicles easy...and quickly did the paper work and made the switch of vehicles quickly...Being married 53 years we service...She made our decision of vehicles easy...and quickly did the paper work and made the switch of vehicles quickly...Being married 53 years we bought a lot of cars...this was by far the best.. Hopefully the Dodge van proves to be the best too.. More

Been buying cars from this dealership for years and would not go anywhere else. The sales staff is very knowledgeable and friendly. The prices cannot be beat! I never felt like just another number, they t not go anywhere else. The sales staff is very knowledgeable and friendly. The prices cannot be beat! I never felt like just another number, they treated me like family. If I have any problems, the service department is the best around. They have even picked me up and taken me to/from work when my car was being serviced. More

Dana was very helpful in helping us find the right car for us. She was very understanding when it came to our concerns and helpful with getting us finaced at a price we wanted. I would recommend my family for us. She was very understanding when it came to our concerns and helpful with getting us finaced at a price we wanted. I would recommend my family and friends to Kia of Mansfield. I am very greatful for the experience that we had with this dealership it was be far the best car shopping experience ever. More

Before we bought the car my husband noticed the transmission fluid was low and he asked for it to be looked at. The next week we cane in was assured everything with the transmission was checked and transmission fluid was low and he asked for it to be looked at. The next week we cane in was assured everything with the transmission was checked and fine. Two days after we bought the car we noticed transmission fluid ob our garage floor. We had to take the car to the transmission place in rt 430 in Mansfield and paid nearly $500.00 to get it fixed. We did not take it back to spritzer to get fixed because you already had looked at it and assured us that nothing was wrong with it. More

I really enjoyed the service I was given in selecting a vehicle. On the other hand,me being a woman I think that some things could've been pointed out to me on my vehicle that could've helped me, such as p vehicle. On the other hand,me being a woman I think that some things could've been pointed out to me on my vehicle that could've helped me, such as pointing out that my tires were worn and I would need new ones, and that the power steering was not at it's best either, when I brought up the noise I was hearing I was told you all couldn't find anything. So other than that, I love my car. So now I'm having to pay for 4 tires and power steering. More

I walked into Spitzer Dodge excited to purchase my first brand new vehicle (a 2012 Dodge Ram 1500). I was even more excited to pay cash for it. By the end of my visit with this dealership I'd wished they brand new vehicle (a 2012 Dodge Ram 1500). I was even more excited to pay cash for it. By the end of my visit with this dealership I'd wished they had a return policy so I could be rid of the truck and buy it from a dealership more deserving of business. I was told I would receive numerous phone calls to set up appointments for things I wanted to add to my vehicle (a sunroof, which I'd paid for in the purchase price) and a touch screen radio. The only call I got was from my salesperson, asking how I liked the vehicle. When I expressed that I wasn't happy with the customer service I had received I was told that it was my fault because I didn't call the dealership myself. Finally an appointment was made for my sunroof to be put in in Columbus. When I received my truck back there was a sunroof! But there was also 150 extra miles, an entire tank of gas missing, and a large gouge dug into the dashboard. Someone also manually manipulated the amp that connects my sound system and turned the bass all the way up, risking blowing the several hundred dollars in speakers I had put in the vehicle. Before I picked up my vehicle Arik, the sales manager, told me he was going to have it detailed. I was excited to see it all nice and clean...but it wasn't. There was actually grease caked onto my windows and door handles. Nothing clean about this vehicle. BUT! This wasn't even the worst part of my experience! I made a trip to Southern Alabama in my truck to visit family. On the way back one of my new tires sprung a leak. Come to find out, each of my tires was OVERINFLATED by 15 pounds or more!!! Dealerships sometimes over inflate tires to make the gas mileage seem better, but 15lb of extra air is dangerous. I made a 2000 mile trip with a LOT of weight in my truck. I'm lucky I didn't blow a tire and flip on the interstate. I told my sales person, "The better you service I receive, the more business I'll happily bring you". Needless to say, I won't ever go back. More

My family has been purchasing vehicles from this dealership since 1972 and continue to do so. Through the years I have worked with several general managers and sales people and find the current sta dealership since 1972 and continue to do so. Through the years I have worked with several general managers and sales people and find the current staff the best that I or my family have worked with. Members of my family (my self included) and friends have gone to Matt and Aric with a certain budget and they have always found us a reliable car within thier budgets. I will continue to bring Matt and Aric my business. Ken Kopycinski More

I had heard about Spitzer from a family member and decided to give Spitzer a try after dealing with another dealership for the last seven years! I called ahead of time and spoke with Dana and she was decided to give Spitzer a try after dealing with another dealership for the last seven years! I called ahead of time and spoke with Dana and she was great from the start. When I arrived, she took great care and listened to all of my needs and made a few recommendations for me as well. The reason for this review and taking the time to do this at all is only because of the great customer service that I received from Dana. I advised her that my family would be back to buy again when it was time. Dana was great and assured that I knew how to operate the functions of my new car before I left. I look forward to dealing with Dana and Spitzer again in the future. John Price 1/3/2012 More