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Spitzer Kia Cleveland
Cleveland, OH
1,855 Reviews
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June 17, 2011
We were very pleased with the way we were treated here. We visited this dealer for 3 days in a row and we were never pressured in any way. Ted Sawicki was the most pleasant and knowledgeable salesman we h We visited this dealer for 3 days in a row and we were never pressured in any way. Ted Sawicki was the most pleasant and knowledgeable salesman we have encountered and believe me, we have encountered a few. Ted was informed that we were only "looking" - he never pushed us. We were interested in two different vehicles and he never pressured us to make a decision. As I said, we returned for three days before we made a decision and we were very pleased. We couldn't say enough good things about this dealer - we have been to quite a few and never, never met such a nice group of people. Everyone has been the most pleasant and helpful. I would recommend this dealer to anyone, all the salesmen are extremely helpful, but I would personally recommend Ted - He's the best.... More
by yorkie12
Employees Worked With
TED SAWICKI, JOHN KUSTRON
June 10, 2011
Walked into this dealership with the intent of gathering info. After spending two hours there which most of the time was spent just sitting, we left because we had other things we needed to do plus we had n info. After spending two hours there which most of the time was spent just sitting, we left because we had other things we needed to do plus we had no intent of buying that day. The very next day we came back after going to another dealership and trying to lease but were told we couldnt because of our credit. Told them that Spitzer said we were approved and they told us that Spitzer lied. So we went this time with the intent to lease. Sat there for another two hours while Nancy mainly walked around and had no idea why we were just sitting there. Finally she comes and tells us that they are trying to locate the car we want because it wasnt on the lot. But after two hours they still hadnt found one but they did have us put down the deposit and said they would call when they located one and that it would take 24 to 48 hours to get it to the lot. Then Monday arrives and we go back to the dealership because we still havent heard from them about locating a car. They tell us to CHILL that we are being too pushy and we need to let them do their job. That is why they started raising their voices at us getting rude and extrememly unprofessional. So again we leave after having been there waiting for another hour. We then get a call that they located a car and it would be there at 6pm. So we go back at 6 to sign papers and do what needs done all to find out when we walk in that we are not approved to lease. Now we have already spent 5 hours sitting at the dealership and 3 days waiting for them to find a car and at no time during all of that could they have figured this out?!? So then we look into purchasing that is when we are trying to see what kind of deal they are willing to do, which they arent willing to deal at all. That is also when the finance guy starts getting loud and rude and demeaning. So after that we walked and said have our deposit ready to be picked up we are not dealing with this anymore. The next day we return to pick up our deposit and they tell us we have to wait ten business days from the day we gave it. We then speak with the GM and told him the whole story and he basically tunes us out half way through and then says there is nothing he can do. More like nothing hes willing to do. So now we are still waiting for our deposit and we highly suggest to anyone thiking of going to Spitzer Kia...RUN THE OTHER WAY. They are ALL rude, demeaning, arrogant, cocky, unprofessional people and they dont deserve kindness or business from anyone!!! More
by Martinsfamily23
Employees Worked With
Nancy, Dave, Mike, Rob, Steve
March 08, 2011
I stopped in on a snowy Saturday afternoon to get a look at the new Optima, thinking that I was 6-9 months from really being in the market to buy. Doug was friendly, polite and helpful. I felt no pressur at the new Optima, thinking that I was 6-9 months from really being in the market to buy. Doug was friendly, polite and helpful. I felt no pressure from him to buy immediately. He did suggest after a short time that we do a walk around of my current car so he could tell me what it would be worth in trade. The offer he made was fair. More than I thought I would get in trade. Largely because of that, and the fact that I loved the car, I decided to buy right away. The whole process was pleasant and as painless as buying a car can possibly be. I got no hard sell on options or upgrades and left with exactly what I wanted. Everyone I worked with at the dealership was friendly and professional. I wouldn't hesitate to send my mother to them for her next car. More
by KiltedTim
Employees Worked With
Doug Blazer, Robert Licursi
July 20, 2010
If I had known more about this dealership I never would have stepped foot on their lot. The showroom was in poor condition and in the time I waited for a salesperson I could hear one of the sales staff usi have stepped foot on their lot. The showroom was in poor condition and in the time I waited for a salesperson I could hear one of the sales staff using foul language at the counter. I was about to walk out but then a salesperson approached me. After finding the car I liked, but yet I made it clear I would not buy a car that day because it was the first time I drove the car, the general sales manager joined the other salesman at the table. They were very rude and aggressive attempting me to buy the car that day. The general sales manager made a list of numbers on a blank piece of paper starting at the invoice price attempting to illustrate that he was giving me a deal just over invoice. However, the invoice price was inflated. I still have the paper and did double check that the information was not accurate. Ultimately, I was very aggressive back and got out of there but they managed to maintain a copy of my driver licenses which still makes me uneasy. Do not even think about visiting this dealer. More
by FirstTimeNewCarBuyer
Employees Worked With
Male Salesman, General Manager
June 17, 2010
My wife and I went to Spitzer Kia to look at a Sorento. We were visiting from Canada and were planning on moving to the area a month later and we let the salesman know this right from the beginning so that We were visiting from Canada and were planning on moving to the area a month later and we let the salesman know this right from the beginning so that he understood that we had no intention on buying anything that day. We simply wanted to drive the vehicle and find out some pricing info so that we could budget and when we moved there, be able to simply go and buy whatever we decided on. Sounds reasonable enough, right!? Obviously not. We basically spent 2 hours with the Sales manager and the salesman we started with as they argued with us about the fact that we should be right then. Not only were the extremely rude but they were also extremely aggressive. They refused to give me my drivers license back until I allowed them run a credit inquiry. They didn't listen to our situation at all so rather than impressing us and earning our business for when we did plan on buying a car, they scared us away. In fact, they made my wife cry which resulted in me gathering up all the paperwork they wrote on and walking out. They even tried running after us and yelling at us as we left. Not only was it a terrible customer service experience but the figures they quoted were ridiculous. We were planning on leasing just the basic "no-frills" model. They quoted a lease payment of $380, which we later saw they exact same model with the same package on a commercial with an advertised lease rate of $239/month. Avoid this dealership at all costs!! More
by sitnstew
Employees Worked With
Sales Manager
