Spitzer Jeep RAM Brook Park - Service Center

Adam Hanych Assisted and answered any of my questions when I had to have my vehicle serviced. I was satisfied with the work that was completed on my vehicle and it was completed on time. when I had to have my vehicle serviced. I was satisfied with the work that was completed on my vehicle and it was completed on time. More

Richard my service rep kep me informed and was helpful and went the extra mile to help me along the way. They gave me my vehicle with a clean wash. and went the extra mile to help me along the way. They gave me my vehicle with a clean wash. More

Adam was very friendly, professional and helpful I've been coming to this dealership since 2015 when my Jeep had 500 miles on it and wouldn't start. We purchased it in Avon at the Jeep dealership and I've been coming to this dealership since 2015 when my Jeep had 500 miles on it and wouldn't start. We purchased it in Avon at the Jeep dealership and I wouldn't recommend them to anyone. As you can imagine I was very upset that a new Jeep with 500 miles was dead in my garage and they didn't care at all. I've dealt with North Olmsted Jeep in past years with previous Jeeps that I owned and the service department I would not recommend to anyone. It took Brookpark Jeep a week or two get Chrysler Capital to replace the bad wiring on my new Jeep with new not used parts and wiring. We have Dreama to thank for this. She is no longer there, but she is the reason that we have made this our dealership of choice. Since then we have always had a good experience. This last visit was with Adam Hanych and he was very welcoming and pleasant the moment I pulled my car into the garage. More

Great service, very helpful staff. Todd Pastva in service did a great job figuring what I needed and the best way to resolve my issue. did a great job figuring what I needed and the best way to resolve my issue. More

Adam Hanych in quick service was amazing!! I was on a time limit and he made it happen. Very nice and professional!! Thank you!! Christy time limit and he made it happen. Very nice and professional!! Thank you!! Christy More

Maintenance on Jeep Cherokee Tod Pastva was very courteous and helpful upon my arrival. When I picked up my car he went over everything related to the service call. A follow up Tod Pastva was very courteous and helpful upon my arrival. When I picked up my car he went over everything related to the service call. A follow up call to ensure all was well was appreciated. More

The Service Department is exceptional at Spitzer Jeep. Todd was very helpful & made my experience great. I would recommend this dealership to anyone. Thanks Todd for assisting me. Todd was very helpful & made my experience great. I would recommend this dealership to anyone. Thanks Todd for assisting me. More

Overcharged Dropped off the car to get the hood latch replaced. Got a call back 90 minutes later stating work was complete. Billed me for 3 hours of labor! Dropped off the car to get the hood latch replaced. Got a call back 90 minutes later stating work was complete. Billed me for 3 hours of labor! More

Took my Jeep in to service. Todd Pastva helped me. I heard a noise, I thought it was a problem. Service determined everything was fine. Believe it or not I was not charged for service. Unheard of in thi heard a noise, I thought it was a problem. Service determined everything was fine. Believe it or not I was not charged for service. Unheard of in this day and age! Thanks for the peace of mind. I’d bring my Jeep back for service needs again. Todd Pastva was great to work with. More