Spitzer Hyundai Cleveland - Service Center

I purchased my car from this dealership used. It is a 2020 car that I bought in 2020 and so it is still under warranty. My car was making noises and stalling out so I took it to their service dep It is a 2020 car that I bought in 2020 and so it is still under warranty. My car was making noises and stalling out so I took it to their service dept. I had to wait a month before they could look at my car. I finally had my appt and dropped my car off. Left my phone number , but they already had my phone number on file. I called each day the next few days to find out the status of the car and each day was told if I haven’t heard back, that means my car isn’t fixed. I called again after 3 days and the mechanic who was working on my car happened to answer and said my car had been done since the day I dropped it off. He said he must’ve dialed the wrong number. I picked up my car and was told my car needed the heat shield replaced and a software update and it’s now driving fine. I took an Uber to pick it up on a lunch break (the dealership is 30 min away) and had to wait 20 min before someone helped me. They gave me my key and I started the car and could immediately tell it was making the same noise. I had to get back to work so headed back, and my car kept stalling out. I called the dealership and was told I could get back on the schedule another month out. I made a series it calls to managers and finally got someone to say I could bring it back out the next day since it is the initial problem/noise I brought it in for. I brought it back the next day and waited for it this time. The mechanic Nick came out and said it appears I’ve never changed the oil because there is no oil and they have no records of oil changes. I told him I just had my oil changed and I don’t change it at Spitzer since it isn’t a part of my warranty. He said I must’ve taken it to a location that didn’t change the oil correctly and asked that I have my oil change records faxed over because if I did any damage to the engine by driving on it with no oil, I’d be liable and it wouldn’t be covered by the warranty. A lady in the waiting room overheard my conversation and said that very mechanic that was helping me is playing dumb acting like he doesn’t know why there’s no oil. She said 2020 Hyundai Konas have a known oil consumption issue and there is a class action lawsuit and that mechanic just replaced her engine. She told me they’re going to act like they aren’t liable and then set you up with a recurring oil consumption test and then say everything is ok. That’s what happened to her and then her car died out one day and they finally replaced her engine. She gave me her name and told me to mention her name to him. After that, I called Midas for my oil change records. The guy on the phone at Midas asked if I was having oil consumption issues and I said yes and he said he is very familiar. He faxed over my records and said I recently had my oil changed and so if I’m out of oil, I’ll need a new engine. The mechanic came out and said the good news is that it appears I didn’t damage my car and continued to act like it was a one-off situation and that Midas must have not did a good job of replacing the oil. I mentioned to him the customer’s name that was with me in the waiting room and mentioned she told me about the oil consumption problem. He then changed his tune and said ok, we can start checking the oil every 1,000 miles. So I brought my car in every 1000 miles and they would add oil every time and then say I’m all set. I’d ask if I’m low on oil and they would say nothing major. The last time I took it, the same thing happened and he let me know that was my last oil test. I asked what the outcome was and he said Nick would have to call me. I said Nick probably won’t advocate for me to get a new engine and the mechanic said he might. I never heard from Spitzer after that. I took my car to another mechanic a few months later for an oil change and was told my car had no oil. I explained the situation and was told I definitely need a new engine.I called Spitzer again with no luck. Don’t go here! Don’t get a Kona! More

I went to Dealership to have my car service because engine light came on. First let me say I'm a woman and had heard all about how service dealership treat women. I called at the end of December and ha engine light came on. First let me say I'm a woman and had heard all about how service dealership treat women. I called at the end of December and had to wait until January 13th for an appointment, per manual if the engine light comes on you should take car to dealership immediately. I go in explain to service tech Chris that the engine light was on and informed him I needed my oil changed. He then asked me when was the last time my oil was changed I explained I didn't think the oil had been changed since per sticker on the window 2017 which was actually done by the dealership, the technician then said to me he found it hard to believe that the oil hadn't been changed since 2017. I then explained the car was originally my Fathers who passed away in June 1st 2017 and after he died my Mother took ownership of car but she didn't have license so the car was hardly ever driven, then she passed away on June 17th 2019 and after that I took ownership and came into Spitzer Hyundai to get oil changed and was told the oil didn't need to be changed but every 5000 miles. Fast forward I never drove the car either because I already have a car. The car is a 2015 and only has 28,354 miles, so that tells you how often the car has been driven per three different owners. Moving along here's where all the trickery and manipulation begin. Chris is the technician whom I talked to when I first arrive to have my car service, after sitting for about 45-60 minutes Chris comes to the waiting room area an inform me that my oil was thick like molasses and because the oil hadn't been changed that was why the engine light was coming on, he then said he needed to run all the old oil out the car and do some sort of treatment an that it would cost $400 to get all the old thick molasses oil out of the car not to mention I was also told I had to pay $155 coming in the door because they had to put my car on some sort of diagnostic system to see why my engine light was coming on. about maybe 30-40 minutes later Chris came back to the waiting room and informed me that I was going to need new brake pads and rotors,which cost $800 for front and back, After I thought about it I said wait he said going to need new brakes and rotors, but that another 3 months 6 months, who knows because one think for sure and two for certain I never heard by brakes squeak and no brake warning light ever came on inside/dashboard to indicated I needed brakes. Of course when I had decided against brake job they had already taken old brake pads off and started the work at least that what they said. Anyway my bill came to $1354.79 I paid the bill drove my car home parked it, woke up the next morning drove my car to grocery store and the engine light was back on I immediately called the dealership and explained the engine light came back on I was told Nicholas Schultz who was the service advisor I spoke with after they completed the work, he came in and said they the car was finished and if I had any problems to call him I said thank you and left. I left three messages on the phone and Nicholas Schultz never returned any of the phone calls I had to physically go back to the dealership on Saturday the 14th and drop the car off because what I thought was serviced/fixed was not fixed. Then they came with what I paid for was just step one of the process, basically they want to say because the oil wasn't changed the car was neglected and that;s why the engine light came back on it's a step two and maybe a step three, but you see I have a serious problem with their explanation because all of this should have been told to me at the very beginning not the end after I have paid over $1300 and my car still isn't fixed. Then ignore me and never call me back I had to keep running back and forth to the dealership in order to speak to someone regarding my car. This is no way to treat customers who first buy the car from the dealership then take the car to the same dealership for service and be robbed. Oh and this is the best part of the story there was a recall on the engine back back in 2019 I took the car to the dealership per the recall and was told they had already fixed my problem before and I asked then when and they said months ago, so I figured maybe my brother had taken the car to the dealership for my mother before she had passed away, but now I wonder if the recall on the engine was ever actually fixed and that is why I'm having all these problems. Anyway although I'm very upset/angry I will ;et go and let GOD, because after all the LORD said VENGEANCE is MIND!!!!!!!! Stay away from this dealership because they don't care about customer or the service they provide. its all about the mean green to them. I started to contact the General Manager but I thought about it and said if the folks on the bottom acts this way then it's probably because it's start all the way at the top. More

I love my car but the sales experience could have been better. I Had to wait on the finance department for about two hours, which was awful because I watched him talk on the phone and laugh with someone e better. I Had to wait on the finance department for about two hours, which was awful because I watched him talk on the phone and laugh with someone else. Someone put the wrong year on my temporary tags and told me that I should take a marker and fix it myself. If someone wants a Hyundai I will tell them to go to another dealership. More

Excellent Service I received EXCELLENT service.........I came to the dealership to have my previous car maintenance and then I started shopping for a 2019 while I was w I received EXCELLENT service.........I came to the dealership to have my previous car maintenance and then I started shopping for a 2019 while I was waiting. I'm very pleased with my second purchase and I will continue my business at this dealership. The TEAM did a great job! More

My experience Very kind and informative patient and understanding made my experience worth while I was in control of my decision on my purchase third time purchasin Very kind and informative patient and understanding made my experience worth while I was in control of my decision on my purchase third time purchasing from here love my new Sonata thank you all for great service More

Very understanding and willing to work with me I bought my kia from here 3 year ago just came to get a oil change and decode to look a new cars and I saw a2018 sanfe that I like but it was a litt I bought my kia from here 3 year ago just came to get a oil change and decode to look a new cars and I saw a2018 sanfe that I like but it was a little out of price range so Mr.Gray fought me a2018 in my price range More

leased a Elantra We were assisted by Shelly Gray but he is not listed as one of your salesmen. Why is that? He was excellent! He explained everything and was very dire We were assisted by Shelly Gray but he is not listed as one of your salesmen. Why is that? He was excellent! He explained everything and was very direct and informative! More

Rick Case Hyundai service The Service Department at Rick Case Hyundai is GREAT. Very professional, courteous, and efficient. All factory service work has been performed on time The Service Department at Rick Case Hyundai is GREAT. Very professional, courteous, and efficient. All factory service work has been performed on time and at a fair price. My 2014 Santa Fe Sport is in good hands when I bring it in for service. I HIGHLY recommend Rick Case Hyundai! More

As their customer watch out for self proclaimed Best Friends Over recent years I took my vehicle to Rick Case Hyundai while under the new car warranty, and if ownership responses and in warranty service are indi Over recent years I took my vehicle to Rick Case Hyundai while under the new car warranty, and if ownership responses and in warranty service are indicative of how this dealership operates then the offer of being treated as Rick and Rita Case's best friends could be lethal to those innocent consumers who cross the path of these two jet setters,. Publicly they write a book about their level of community service, business integrity and their good karma About 3-4 years ago my 2006 vehicle towards the last year and a half developed what appeared to be an electrical problem. On rare occasions when the vehicle was started the lights, radio and A/C would not power on plus the vehicle made a loud grinding noise when put into gear. The first time this took place the vehicle was towed to Rick Case Hyundai under Hyundai's warranty. . Rick Case Hyundai could not re create the problem. After a long time this happened again. same result at Rick Case Hyundai. As time went on the new car warranty ending so I contacted Hyundai to have this in warranty problem documented under a case number. About a year later the problem revealed itself to an extent that to get vehicle to a mechanic, a wire under the hood was used as a make shift way of starting the vehicle. Having a legitimate fear of how many times this temporary solution might work and paying dealer repair prices if the argument about this carryover issue was not successful. The repair of the ignition lock cylinder and the ignition lock cylinder housing was $653.09. Hyundai denied a request to have this issue treated as an in warranty occurrence. Recently a re call of the passenger side airbag facilitated the need to visit the dealership. Other than the telephone liaison Rick Case Hyundai remained true to form. Since changing the ignition caused me to have separate keys for the ignition, doors and trunk I explained the issue, brought the invoice from the mechanic Because of physical limitations due to back pain the telephone greeter reached out to the service manager to arrange that if my car needed to be inspected before repair that I either coordinate with the courtesy ride driver to take me home or under the Hyundai recall a loner car was to be provided if the passenger airbag required replacing. After several exchanges between the greeter and service manager it was established that since my airbag indicator light is on, my issue should fall under the recall. This would prevent needing a ride to my home from the Rick Case Hyundai courtesy driver,because Enterprise would pick me up. Before going to Rick Case Hyundai I obtained email addresses for the service manager and the telephone greeter to provide an invoice plus a detailed explanation of why I was skeptical about visiting this dealership. I also asked that Rick Case Hyundai provide a courtesy re key so I would have one key to operate my entry door,ignition and trunk. When I arrived at the Rick Case Hyundai service drive out of 8 desks there are 4 service advisors in Blue uniform shirts were at their desk an 1 in a white uniform shirt. I walked in and patiently awaited assistance from whomever chose to recognize me. After about a minute a woman advisor asked me why I was there and looked for an available advisor to direct me to. As advisors walked away she directed me to the only advisor in a white uniform. This advisor was busy, but when approached he looked up in a rather annoyed manner to listen to me. When I realized the advisor was the service manager I emailed, I presented copies of te email and invoice to ask Rick Case Hyundai to simply re-code my ignition back to the cars original key. The service manager looked uninfluenced by the two Rick Case Hyundai attempts that didn't re create the issue, and my $653.09 cost based on that. He did have a closed door chat with his superior before advising me they are denying my request based on my lack of loyalty to Rick Case Hyundai . The service manager did advise me that Rick Case Hyundai did not charge me for the labor in their two failed attempts to diagnose the ignition issue. At that point I advised the Service Manager, that in warranty diagnostics are invoiced to the Hyundai warranty. Now if your Rick Case Hyundai and you have been clearly given a chance to rectify two bad customer experiences, would you take it, or just continue down the path that soured this customer to begin with? After that the service manager advised me that the passenger side airbag light being on no longer was Rick Case's criteria for replacing my passenger side airbag and therefore an inspection would need to be performed to see if anything needed to be done. This meant I would need to tolerate an hour of potential pain my advance phone calls to coordinate a way home, were made to avoid. Fortunately my back pain was manageable and an hour was close to correct. Of course Rick Case Hyundai did not need to replace the airbag, but Rick Case Hyundai did offer to charge me $204 to replace the part that had the two separate airbag indicator lights stuck on. These factory trained technicians declined to address the check engine light, broken key remotes or driver side front door latch which were also broken. There is an email address rickcase@rickcase.com that the owners supposedly monitor and the details were sent off a forward of the original message and they nor anyone on their behalf cared enough to contact me. In Summary Hyundai manufactures flimsy interior parts that put potential owners in a bind and they will try their best to avoid paying for necessary in warranty repairs. Rick Case Hyundai facilitates the practice of allowing the burden to rest with the customer whenever possible. More