Spitzer Hyundai Cleveland

Best New Car Buying Experience Yet I arrived at the dealership late in the afternoon to see if I was interested in the newer features in the 2019 Santa Fe. I had a 2017 Santa Fe Sport I arrived at the dealership late in the afternoon to see if I was interested in the newer features in the 2019 Santa Fe. I had a 2017 Santa Fe Sport from Rick Case, but had seen some interesting reviews of the 2019. As we entered, we were greeted by the manager and said we were just looking at what was new. I poured over the 2019 on the showroom floor to see what was new and different. I was really impressed when the salesman, Jovahn Lockhart, came and answered my questions. I found him very well versed on the features of the vehicle and very polite. Best of all, he left me to do my own exploring from under the hood to under the floor in the package area. We discussed the engine choices and I said that I wanted to drive one that was not a Turbo. I had the 2.0T engine in my 2017. Jovahn found a vehicle with the 2.4 engine and off we went to the Freeway to test out acceleration, braking, lane assist, passing power -- the works. After about 30 minutes on surface streets, freeway and everything in between we returned to the dealership. The car sold itself, then Jovahn went to work and with the manager worked out a deal I could afford ... the only catch was he didn't have the car we wanted. Again Jovahn to the rescue ... he ran a dealer search and the next morning the car was there for us. Did I say that when we left waiting for the car it was several hours after the dealership closed? No one rushed me, no one tried to get me to take what they had, and I never felt rushed in any way. THAT IS AAA+ CUSTOMER SERVICE. Buy your next car from Jovahn Lockhart at Rick Case Hyundai. You will never regret your choice. By the way -- this is my third Santa Fe and we also have a Sonata Hybrid (2013) that runs like a top. More

Awesome car buying experience! Best car buying experience I’ve had in Cleveland!! Wonderful customer service and a very helpful staff! They work to make the customer happy and to gi Best car buying experience I’ve had in Cleveland!! Wonderful customer service and a very helpful staff! They work to make the customer happy and to give them the best deal! Ashley Leonard and Ethan Cutler were great!!! Contact them if you’re looking for a great car!! More

Did the impossible Thought my credit was so bad there was no way I could purchase a new car. The crew at Rick Case performed a miracle and got me not just any car but th Thought my credit was so bad there was no way I could purchase a new car. The crew at Rick Case performed a miracle and got me not just any car but the model I wanted with all the upgrades I desired. These guys are phenomenal. More

Erie resident I was contacted by Sales Consultant Abigayle Dudley from an internet inquiry on a 2019 Hyundai Santa Fe with a follow up from Manager Todd Muller afte I was contacted by Sales Consultant Abigayle Dudley from an internet inquiry on a 2019 Hyundai Santa Fe with a follow up from Manager Todd Muller after going to Dave Hallman Hyundai. Information was provided on leasing this vehicle that I test drove this SUV at Dave Hallman in Erie, Pa. Sales Associate in Erie was Jason Pamula who was very polite and respectful, however, this dealership was unable to provide an offer which matched the figures from Rick Case. I like to keep my business locally, but was not hesitant to drive where an price would save me money. An appointment was set up for Thursday Sept. 20th in the morning and upon arriving, I was greeted with a smile and welcome from the staff there. My initial impression of a person is important how they carry themselves and their appearance and I was not disappointed in meeting Mr. Muller and Sales Consultant Dudley. These individuals were cordial and polite. My experience was enhanced when the 2019 Santa Fe that was chosen had a bad battery and this was addresses in a timely and caring way. Abigayle took her time in explaining the operations of the vehicle and reiterated aspects to make sure I understood. I would recommend Mr. Muller and sales Consultant Dudley to future buyers of Hyundai cars. More

My experience Very kind and informative patient and understanding made my experience worth while I was in control of my decision on my purchase third time purchasin Very kind and informative patient and understanding made my experience worth while I was in control of my decision on my purchase third time purchasing from here love my new Sonata thank you all for great service More

second car from here, enough said. The dealership works with you and covers all bases. The sales rep made everything so simple and answered all my questions , A very nice young lady and The dealership works with you and covers all bases. The sales rep made everything so simple and answered all my questions , A very nice young lady and I thank her and Ms. Wire for a great day. More

Wonderful and extremely professional and helpful My experience was the best I've had when getting a car. Oakland was so helpful and nice. I am very happy with how smooth everything went and will defi My experience was the best I've had when getting a car. Oakland was so helpful and nice. I am very happy with how smooth everything went and will definetly recommend your dealership More

Feels like family! I went to talk with Jovahn regarding buying out my lease car and ended up purchasing a new one. Jovahn is amazing! His customer service is excellent I went to talk with Jovahn regarding buying out my lease car and ended up purchasing a new one. Jovahn is amazing! His customer service is excellent. He tries to anticipate what I would like/dislike (does pretty good) and was able to get me a great deal. I wouldn't go anywhere else. All of the staff is pleasant, courteous and friendly. Definitely would recommend this Hyundai to others! More

My First End Year Lease Renewal I called prior to my initial visit to schedule an appointment with My Sales Representative Shelly Gray and what an incredibly amazing job performan I called prior to my initial visit to schedule an appointment with My Sales Representative Shelly Gray and what an incredibly amazing job performance he accomplished during my visit at Rick Case Hyundai Cleveland. I have been a part of the Rick Case Family since 1991 and the exceptional customer service, cleanliness of the facility and hospitality never cease to amaze me. I have chosen to give my overall experience a "5" rating because the entire team makes you feel as part of The Rick Case Family. My sales representative Shelly Gray was prompt, thoroughly prepared and very attentive to all of my concerns and needs and I was immediately put at ease. I was not treated as a customer but rather as part of "The Rick Case Family" and that has driven me to be such a loyal customer for so many years. "Family" always matter to me. Thanks Shelly Gray for such an incredibly amazing experience! Keep up the great job performance. More

Great customer service We called ahead and asked for Jovaughn. Told him what we were looking for. He was ready when we arrived and told us about all the new options. We called ahead and asked for Jovaughn. Told him what we were looking for. He was ready when we arrived and told us about all the new options. More