Spitzer Hyundai Cleveland

Awesome Salesman!!! I have dealed with a lot of salesman in my lifetime! Matt Carpenter is THE BEST salesman!! This is why I have returned and bought our second car from I have dealed with a lot of salesman in my lifetime! Matt Carpenter is THE BEST salesman!! This is why I have returned and bought our second car from him. I will continue coming back as long as Matt is working here!!! Thank You Matt!!! More

Fantastic This is the 2nd Hyundai we've bought from Rick Case in 4 years. Both times the staff were extremely professional, knowledgeable and friendly. Even tho This is the 2nd Hyundai we've bought from Rick Case in 4 years. Both times the staff were extremely professional, knowledgeable and friendly. Even though my wife and I visited on a very busy Saturday (during the Cleveland Auto Show), there was no pressure, fast-talking get 'em out the door ASAP attitude. The staff showed they truly are cared and at the same time were very, very efficient. I learned myself a lot about customer care by observing the staff. Thanks everybody! More

lies all lies Soldxme a,car with front end damage did not tell me no car fax after it came to light refused to repair at dealers expense and I had not even had the Soldxme a,car with front end damage did not tell me no car fax after it came to light refused to repair at dealers expense and I had not even had the car thirty days still had thirty day tags on it when I brought for inspect and repair told me it was nothing they could car had already been sold so now I have a hanging bumper and then lied to the better business bureau and said the had heard nothing before the complaint I submitted to them then asked me what I did to the car sadly if I had some form of a accident it would had been reported to the DMV as I hold a commercial drivers license please beware More

Awesome team! The guys at Rick Case were great! They worked hard to find the right car for me and I love it! I couldn't of asked for a better experience! I would hi The guys at Rick Case were great! They worked hard to find the right car for me and I love it! I couldn't of asked for a better experience! I would highly recommend Rick Case Hyundai to all! You won't be disappointed, Thanks guys! Keep up the great work :) More

Very Happy with my Car !!!! Ok i hardly write reviews but my experience with Rick Case Hyundai at Euclid has inspired me to. This is one of my best experience i have ever had whe Ok i hardly write reviews but my experience with Rick Case Hyundai at Euclid has inspired me to. This is one of my best experience i have ever had when it came to buying a car at a delearship. They understood my need, they were friendly and kind, got a fair deal for my trade-in and lovely rebates that went into the purchasing of my Hyundai Sonata Limited 2015. So i just want to say thank you to the sales team and the financial team as well . Good Job Guys, kevin , bryan and frank. More

Rick Case Hyundai service The Service Department at Rick Case Hyundai is GREAT. Very professional, courteous, and efficient. All factory service work has been performed on time The Service Department at Rick Case Hyundai is GREAT. Very professional, courteous, and efficient. All factory service work has been performed on time and at a fair price. My 2014 Santa Fe Sport is in good hands when I bring it in for service. I HIGHLY recommend Rick Case Hyundai! More

I LOVE MY CAR Everyone at the Rick Case Hyundai dealership was extremely helpful!!! This is the second time I have bought a vehicle from this dealership and they a Everyone at the Rick Case Hyundai dealership was extremely helpful!!! This is the second time I have bought a vehicle from this dealership and they are willing to do whatever it takes to get the deal!!! I wouldn't buy a car from anywhere else. More

Very Happy!!! I have been a Rick Case customer since 2001. I just purchased a 2015 Santa Fe at the end of December, and received excellent customer care from the sa I have been a Rick Case customer since 2001. I just purchased a 2015 Santa Fe at the end of December, and received excellent customer care from the sales floor, to service, to parts. I received great value in all three of these areas. I was particularly impressed with my salesperson, Oakland Lewis, Bill Panzarella, GM, Frank Hink, Finance, Sharon Lewis in Service, and Joel Higgenbotham in Parts. I want to say "Thank you" to all of you for making my Rick Case purchase experience excellent!!! More

As their customer watch out for self proclaimed Best Friends Over recent years I took my vehicle to Rick Case Hyundai while under the new car warranty, and if ownership responses and in warranty service are indi Over recent years I took my vehicle to Rick Case Hyundai while under the new car warranty, and if ownership responses and in warranty service are indicative of how this dealership operates then the offer of being treated as Rick and Rita Case's best friends could be lethal to those innocent consumers who cross the path of these two jet setters,. Publicly they write a book about their level of community service, business integrity and their good karma About 3-4 years ago my 2006 vehicle towards the last year and a half developed what appeared to be an electrical problem. On rare occasions when the vehicle was started the lights, radio and A/C would not power on plus the vehicle made a loud grinding noise when put into gear. The first time this took place the vehicle was towed to Rick Case Hyundai under Hyundai's warranty. . Rick Case Hyundai could not re create the problem. After a long time this happened again. same result at Rick Case Hyundai. As time went on the new car warranty ending so I contacted Hyundai to have this in warranty problem documented under a case number. About a year later the problem revealed itself to an extent that to get vehicle to a mechanic, a wire under the hood was used as a make shift way of starting the vehicle. Having a legitimate fear of how many times this temporary solution might work and paying dealer repair prices if the argument about this carryover issue was not successful. The repair of the ignition lock cylinder and the ignition lock cylinder housing was $653.09. Hyundai denied a request to have this issue treated as an in warranty occurrence. Recently a re call of the passenger side airbag facilitated the need to visit the dealership. Other than the telephone liaison Rick Case Hyundai remained true to form. Since changing the ignition caused me to have separate keys for the ignition, doors and trunk I explained the issue, brought the invoice from the mechanic Because of physical limitations due to back pain the telephone greeter reached out to the service manager to arrange that if my car needed to be inspected before repair that I either coordinate with the courtesy ride driver to take me home or under the Hyundai recall a loner car was to be provided if the passenger airbag required replacing. After several exchanges between the greeter and service manager it was established that since my airbag indicator light is on, my issue should fall under the recall. This would prevent needing a ride to my home from the Rick Case Hyundai courtesy driver,because Enterprise would pick me up. Before going to Rick Case Hyundai I obtained email addresses for the service manager and the telephone greeter to provide an invoice plus a detailed explanation of why I was skeptical about visiting this dealership. I also asked that Rick Case Hyundai provide a courtesy re key so I would have one key to operate my entry door,ignition and trunk. When I arrived at the Rick Case Hyundai service drive out of 8 desks there are 4 service advisors in Blue uniform shirts were at their desk an 1 in a white uniform shirt. I walked in and patiently awaited assistance from whomever chose to recognize me. After about a minute a woman advisor asked me why I was there and looked for an available advisor to direct me to. As advisors walked away she directed me to the only advisor in a white uniform. This advisor was busy, but when approached he looked up in a rather annoyed manner to listen to me. When I realized the advisor was the service manager I emailed, I presented copies of te email and invoice to ask Rick Case Hyundai to simply re-code my ignition back to the cars original key. The service manager looked uninfluenced by the two Rick Case Hyundai attempts that didn't re create the issue, and my $653.09 cost based on that. He did have a closed door chat with his superior before advising me they are denying my request based on my lack of loyalty to Rick Case Hyundai . The service manager did advise me that Rick Case Hyundai did not charge me for the labor in their two failed attempts to diagnose the ignition issue. At that point I advised the Service Manager, that in warranty diagnostics are invoiced to the Hyundai warranty. Now if your Rick Case Hyundai and you have been clearly given a chance to rectify two bad customer experiences, would you take it, or just continue down the path that soured this customer to begin with? After that the service manager advised me that the passenger side airbag light being on no longer was Rick Case's criteria for replacing my passenger side airbag and therefore an inspection would need to be performed to see if anything needed to be done. This meant I would need to tolerate an hour of potential pain my advance phone calls to coordinate a way home, were made to avoid. Fortunately my back pain was manageable and an hour was close to correct. Of course Rick Case Hyundai did not need to replace the airbag, but Rick Case Hyundai did offer to charge me $204 to replace the part that had the two separate airbag indicator lights stuck on. These factory trained technicians declined to address the check engine light, broken key remotes or driver side front door latch which were also broken. There is an email address rickcase@rickcase.com that the owners supposedly monitor and the details were sent off a forward of the original message and they nor anyone on their behalf cared enough to contact me. In Summary Hyundai manufactures flimsy interior parts that put potential owners in a bind and they will try their best to avoid paying for necessary in warranty repairs. Rick Case Hyundai facilitates the practice of allowing the burden to rest with the customer whenever possible. More

New Lease My experience at Rick Care was awesome! I recently leased my 3rd Hyundai ( this is my 2nd from Rick Case) and I am very happy. The customer service at My experience at Rick Care was awesome! I recently leased my 3rd Hyundai ( this is my 2nd from Rick Case) and I am very happy. The customer service at this dealership is amazing. The salesman's were great and very accommodating! More