Spitzer Honda Euclid - Service Center

Extremely friendly and caring staff. Approach even the smallest and seemingly unimportant issues with great care. Don't give up on the problems until a reasonable solution is reached. smallest and seemingly unimportant issues with great care. Don't give up on the problems until a reasonable solution is reached. More

While travelling through the Cleveland area on a family vacation on a Sunday night, I experienced a mechanical breakdown of my 2006 Honda Pilot. I had to wait until the dealership opened for business on M vacation on a Sunday night, I experienced a mechanical breakdown of my 2006 Honda Pilot. I had to wait until the dealership opened for business on Monday morning when I called them for help and they advised me to have the car towed, which I did. Once I arrived, the service people went into overdrive. Being about 600 miles from home, I needed to get on the road as soon as possible, and they understood that. They were very professional, and helped every step of the way. By 11:30 in the morning, I was back on the road. The professional atmosphere was refreshing and even though I did not purchase my vehicle there, they treated me like I did. I hope to stop in for a visit the next time I am in town. Many thanks to everyone that put in the extra effort. More

Brought car in for service for oil change and rear brakes. Thought repairs were OK but I had to return twice as rotor were not machine and they charged for machining they did one rotor each return vis brakes. Thought repairs were OK but I had to return twice as rotor were not machine and they charged for machining they did one rotor each return visit. Three mornings of my life on an oil change and rear brakes. Just when I thought things where resolved a couple weeks later my engine malfunction light came on brought to Aventura Honda who wanted to know who serviced car last as it had barely any oil and no leaks. Had to pay $129 to reset computer as Rick Case Honda can not even put oil in a car properly screwed with a smile. More

Once again I find myself writing a review about the excellent customer service received at Rick Case Honda in Euclid. A little background information: Friday morning on my way to work I notice my high excellent customer service received at Rick Case Honda in Euclid. A little background information: Friday morning on my way to work I notice my high water temperature light come on, immediately I turned the car off and called my husband to come to my rescue. He brought coolant with him thinking I was just running low, he topped me off and I went on my way. Five minutes later the light comes on again and I'm thinking to myself, not again I have to get to work and I won't be able to make any calls. Not to worry my husband called Mike Lesko who assured him that he will take care of anything and everything. I was worried because I was unable to drive my car anywhere therefore I would have been stranded at work. To our surprise Honda sent Jeff Goetz. Jeff went out of his way to come to my job and take a look at my Civic. They coordinated having my car brought to the service department and put me in a loaner vehicle the same day. That is going way beyond anything that we expected from a dealership. I cannot stress enough the wonderful service we recieved from them. They are more than employees, they are people who care. More