Spitzer Honda Euclid

I wanted to thank Rick Case Honda, especially Sales Rep Michael Lesko, for the exemplary service provided to me through my purchasing process of my brand new Honda Civic. Michael went above and beyond in Michael Lesko, for the exemplary service provided to me through my purchasing process of my brand new Honda Civic. Michael went above and beyond in ensuring that I was totally satisfied with my purchase decision. Michael took his time and patience to show me all of the options provided in my car, such as programming my Bluetooth, and explaining every other feature, so that when I drove off the lot I would be taking full advantage of all my Honda Civic's every option/feature. Michael is a great asset to Rick Case Honda, and should be commended. I would highly recommend him to anyone interested in buying a vehicle. He made my decision stress free and exciting. My Honda Civic is awesome! The maneuverability and safety in driving through Ohio's inclement weather in my Honda Civic have been awesome. I just love, love, love my new car! More

I was on my way to another dealership when I decided I'd stop in at Rick Case. Mr. Lesko listened to my needs. He was not rushing or in a hurry to go somewhere else. I told him that I bought my previ I'd stop in at Rick Case. Mr. Lesko listened to my needs. He was not rushing or in a hurry to go somewhere else. I told him that I bought my previous Honda Element from Rick Case and wanted to know now what was available. He then, told me all the features of the Honda Fit, then went out to get that car ready for me to try. During that time, I checked out the vehicles that were in the show room and just outside the showroom, and there was the Insight! So we looked at that and again he described all the features. We test drove both of these selections. He was able to give me prices on both vehicles, and I elected to lease the Honda Insight. This took about 2 hours of his time. I needed to be at other appointments so I left with his promise to check on my credit. He also took my insurance information, so that was handled for me too, just in case my credit passed muster! He would call me before the day was out....and he did! I leased the car. Mr. Lesko sat with me and showed me all the features, programmed the Bluetooth, showed me how to work all the technology, promised he'd show me AGAIN, and as many times after that so I feel comfortable with my new Honda. This is the BEST service I've ever received upon purchasing a vehicle....I LOVE MY HONDA....dealership! Needless to say, thanks to Mike Lesko, I never made it to the competitor down the road! More

This was the best experience I have ever had in buying a new car. I called in and spoke to Mike Lesko and told him exactly what I was looking for. I asked him for the best price possible. Mike did just t new car. I called in and spoke to Mike Lesko and told him exactly what I was looking for. I asked him for the best price possible. Mike did just that and provided the best customer service that I have ever experienced. He listened to me as the customer and worked his magic to make a sale. I recommended him to a friend who also bought a brand new car from Mike Lesko!!! He is a true asset to Rick Case Honda!!! Word of mouth is the best advertisement and I will continue to share my great experience with Mike Lesko at Rich Case Honda!!!! More

I did online research and called Rick Case Honda for test drive of new Honda Civic. I was introduced to Michael Lesko (Sales Floor Manager) and he provided me overview of their process and how customer satis drive of new Honda Civic. I was introduced to Michael Lesko (Sales Floor Manager) and he provided me overview of their process and how customer satisfaction is their #1 priority. He is very professional, friendly and truly understands the meaning of customer service. After the road test, Rice Case offered me a better price beating other offers. I drove almost 60 miles to Euclid, OH to meet with them and they truly honored what they spoke on phone. My area dealers did not gave me the offer Rice Case has given and I did not fill the pressure at all. For any concern or issue they immediately resolved it. I bought new cars so many times but the team work and real customer experience I felt was amazing and totally positive. Mike Lesko is an outstanding sales manager know what customer wants and deals with utmost professionalism and open to listen concerns and take care of them. He really differentiates in service and provided value. I would definitely recommends Rick Case to my friends and family and suggest to meet Mike Lesko, Jeff Budge and Rick Petcher for help. They are the wonderful team. They know very well customer needs and provide the best service and experience. Way to go Rick CASE !!! Proud owner of new Civic. More

Serious problem was corrected to everyone"'s satisfaction. My husband and I were very pleased. We would recommend Rick Case of Euclid to anyone. We do not have dealership names on our cars. W satisfaction. My husband and I were very pleased. We would recommend Rick Case of Euclid to anyone. We do not have dealership names on our cars. We prefer to tell people how our experience with the dealership actually was. This would be either good or bad but ours have certainly been excellent. We would likely purchase another car from this dealership. More

everyone was very friendly and willing to help one another, they are very professional and make buying a car enjoyable that includes the sales manager, sales people, and finance department.. would hig another, they are very professional and make buying a car enjoyable that includes the sales manager, sales people, and finance department.. would highly recommend buying a car from here!!! the best hands down.. More

While travelling through the Cleveland area on a family vacation on a Sunday night, I experienced a mechanical breakdown of my 2006 Honda Pilot. I had to wait until the dealership opened for business on M vacation on a Sunday night, I experienced a mechanical breakdown of my 2006 Honda Pilot. I had to wait until the dealership opened for business on Monday morning when I called them for help and they advised me to have the car towed, which I did. Once I arrived, the service people went into overdrive. Being about 600 miles from home, I needed to get on the road as soon as possible, and they understood that. They were very professional, and helped every step of the way. By 11:30 in the morning, I was back on the road. The professional atmosphere was refreshing and even though I did not purchase my vehicle there, they treated me like I did. I hope to stop in for a visit the next time I am in town. Many thanks to everyone that put in the extra effort. More

Went to purchase a Honda Odyssey through a referral. They have no idea what customer service is in this dealership. When I left I felt I was not getting a good deal,so I did some investigating on pricing thr have no idea what customer service is in this dealership. When I left I felt I was not getting a good deal,so I did some investigating on pricing through programs I have through my employer. I found discounted pricing and asked them if they would match prices other dealers would honor. It took them over 3 hours to call me back after I stressed that I needed an answer as quickly as possible because i was making a purchase that day. when I did get a call they would only take $1000 off, this is after the previous day they told me they would not be beat on price. After waiting almost 3 hours I called Jack Matia and in 12 minutes the called me back and said they would match the price. I called and left messages for them to call me back and either they call back hours later or don't call back. it was amazing though, soon as I told them I was purchasing from another dealer they were ready to negotiate. The offered me $900 less than the other dealer after I already told them I was buying there. Just by shopping 1 day I saved over $3000 dollars and would of saved about $4000 if I would of went back to Rick Case. It is amazing when I left they were at their bottom line,but they next day they were going to cut almost $4000. I would of paid about $50 more a month if I would of took their original deal. I also asked them to mail me my $500 deposit to me since I live an hour away,they said I had to come in. Beware,awful customer service and incompetence is running wild at Rick Case. I will never step foot in this dealership again no matter what they offer me. If they can't take of you before the sale, what is going to happen after the sale? More

Brought car in for service for oil change and rear brakes. Thought repairs were OK but I had to return twice as rotor were not machine and they charged for machining they did one rotor each return vis brakes. Thought repairs were OK but I had to return twice as rotor were not machine and they charged for machining they did one rotor each return visit. Three mornings of my life on an oil change and rear brakes. Just when I thought things where resolved a couple weeks later my engine malfunction light came on brought to Aventura Honda who wanted to know who serviced car last as it had barely any oil and no leaks. Had to pay $129 to reset computer as Rick Case Honda can not even put oil in a car properly screwed with a smile. More

Once again I find myself writing a review about the excellent customer service received at Rick Case Honda in Euclid. A little background information: Friday morning on my way to work I notice my high excellent customer service received at Rick Case Honda in Euclid. A little background information: Friday morning on my way to work I notice my high water temperature light come on, immediately I turned the car off and called my husband to come to my rescue. He brought coolant with him thinking I was just running low, he topped me off and I went on my way. Five minutes later the light comes on again and I'm thinking to myself, not again I have to get to work and I won't be able to make any calls. Not to worry my husband called Mike Lesko who assured him that he will take care of anything and everything. I was worried because I was unable to drive my car anywhere therefore I would have been stranded at work. To our surprise Honda sent Jeff Goetz. Jeff went out of his way to come to my job and take a look at my Civic. They coordinated having my car brought to the service department and put me in a loaner vehicle the same day. That is going way beyond anything that we expected from a dealership. I cannot stress enough the wonderful service we recieved from them. They are more than employees, they are people who care. More