Spitzer Honda Euclid

Above average, but don't go there for an oil change. I bought a new car there in 2013 and have been getting my oil changes there and have been happy with the service until I noticed they weren't rotating I bought a new car there in 2013 and have been getting my oil changes there and have been happy with the service until I noticed they weren't rotating my tires during oil changes. Last time I was there, I asked the service rep why my tires didn't get rotated as they advertise with their oil changes and he said they only do it after they see wear on the tires. This is complete BS. Rotating tires is part of PREVENTATIVE maintenance. Once the damage is done, you can't reverse it, and now I have one tire that is bald and needs replacing and the rest are fine. Needles to say, I no longer get oil changes there. More

Sales person good, finance person lied about penalty 2014, June bought car that was previously leased, and asked finance guy about paying loan off early would bank charge early penalty fee and he looked 2014, June bought car that was previously leased, and asked finance guy about paying loan off early would bank charge early penalty fee and he looked me right in the face, my husband right beside me and said NO, you can pay off whenever you want without a penalty. Guess what, he LIED!!! Beware of young finance guy that will lie to your face! More

Great I would recommend Rick Case Hyundai to anyone looking for a car. Our salesman Michael Halley was wonderful . He was kind, helpful and didn't have us I would recommend Rick Case Hyundai to anyone looking for a car. Our salesman Michael Halley was wonderful . He was kind, helpful and didn't have us sitting around forever waiting on a price ( which a lot of salesmen do). I hope that our experience with the Sonata is just as good !! Time will tell and I hope it's great !!! More

You can do much better, stay away!! I'm going to be as polite as possible. I found the front lines sales staff here to be fine. The managers were another story. They will not give you I'm going to be as polite as possible. I found the front lines sales staff here to be fine. The managers were another story. They will not give you a good price. They will not treat you with respect. They will look at you as if they have no idea how to do their jobs. Don't subject yourself to this kind of treatment, take your business to a real Honda dealership. More

MY EXPERIENCE WITH HONDA MY OVER ALL EXPERIENCE WAS GREAT AND I WILL CONTINUE TO USE HONDA FOR FURTHER PURCHASES ALONG WITH RECOMMENDING THEM TO OTHERS. THANKS VELMA PERKI MY OVER ALL EXPERIENCE WAS GREAT AND I WILL CONTINUE TO USE HONDA FOR FURTHER PURCHASES ALONG WITH RECOMMENDING THEM TO OTHERS. THANKS VELMA PERKINS More

This was my first time buying a new car. I am 25 and 2 years out of college. I shopped around at different dealers. Some close some far until I came to Rick Case in Euclid. Mike Lesko was able to give me years out of college. I shopped around at different dealers. Some close some far until I came to Rick Case in Euclid. Mike Lesko was able to give me a deal that almost beat the lowest average price on Kelly's blue book on my new cross-tour. He was really flexible with payments and the final price. I felt like an individual not a commissions check when I went there. Mike was very nice, straight to the point, made the buying process very easy. The knowledge he had really sold the deal. Lastly, The finance department was very clear and went over every detail that I had questions about. Since the experience was so delightful, my next car purchase will be from Rick Case in Euclid. Since our experience was so great there, my father went back the following week and bought the last cross-tour before the 14's rolled in. My Father has been buying Honda's for as long as I have been alive. Thanks Mike! More

I am writing this review to let others who may want to know where to go to purchase or lease a new car or to bring their car to for service, this is Rick Case Honda of Euclid, Ohio. I have been a custome know where to go to purchase or lease a new car or to bring their car to for service, this is Rick Case Honda of Euclid, Ohio. I have been a customer of Rick Case Honda since 01/2011 and I continue coming back to them for service ever since I leased my 2010 Honda Fit Sport through an excellent sales representative at that time, Jeff Edge. Jeff was not a typical rep, did not give the "pushy" buy-buy from us spiel that I have dealt with from other dealerships, he allowed you to feel comfortable asking any questions and then in turning him giving honest answers through what you could tell was from his knowledge of the cars he was responsible for selling and knowing, as well as his knowledge of all the offers he could make available to you by being a customer of their dealership. When the time came to renew my lease, I was already in love with my Honda Fit Sport and was close to parting with it for a newer one, but I wanted to explore all the options of purchasing or leasing a new Honda Fit Sport or just buying out my current one. Jeff Edge now a manager there was more than willing to work with me and set me up with one of his sales staff that also made me feel comfortable working with, as Jeff remembered me and how I did not like the sales pitch speeches that others give you from other dealerships where you literally feel like a hostage there rather than a customer. I ended up staying with my Honda Fit Sport, I changed from a lease to a purchase, as I was able to keep my same payments and not put any additional money down to do so. The Financial representative that I worked with too was very knowledgeable and able to answer all my questions even about the extra insurance coverage you could purchase when you changed your lease into a buy, which I did end up purchasing as well. Throughout my time as being a customer of their dealership, I have brought my car there to be serviced numerous times for oil changes, tire problem due to a nail, etc.; however, during the last few visits I have had the pleasure to work with a service representative, Deanetta Whitlow, she is an individual that goes the extra mile to take care of you, to ensure that all your maintenance questions are answered and service needs met and is on top of them as well to make sure you get out of there in a timely fashion with the satisfaction and confidence that your vehicle was well taken care of. She is an exemplary service representative with her knowledge of the cars, what they need, providing you options in servicing them, making you feel at ease in having them serviced by them and treating you like a friend, even should I say family, not just a customer of their dealership. With my latest service visit there to have a bulb replaced, I felt that I had to express someway my thanks and appreciation of her exemplary customer service and my overall satisfaction in dealing with Rick Case Honda of Euclid, so this is what I am doing by freely posting this review hoping others will benefit from it and hopefully find a new "home" at this dealership with their car needs. If I knew the name of whom I believe was their Parts Manager who was leaving for the night, as I pulled in my car right before closing but he jumped right in to help a customer and not oversell them in buying two bulbs instead of just the one that had burnt out, as I had asked if I should go ahead and purchase a bulb for the headlight that was not yet burnt out, I would list his name here too and also the name of their cashier, who has always been friendly and helpful in answering questions about their dealership as well, I would post her name here too, as she too has made my experience of being a customer of theirs feel more like being a friend, not just a customer. This being said, I guess the best thing I am trying to say is when you walk into their dealership be prepared for a better experience, a refreshing one after having dealt with too many dealerships where the staff treat you more like a dollar sign than an individual. More

I have dealt with Mike Lesko twice in the last six months, once to buy an Odyssey, and now to buy an Accord. I deal with sales in my career and can say Mike is top notch. He goes above and beyon months, once to buy an Odyssey, and now to buy an Accord. I deal with sales in my career and can say Mike is top notch. He goes above and beyond – which is the reason why I am writing this review. We have a young family with a two year old, and a seven month old. In order to help us pick up our new car at a time that worked for us, Mike came in on his day off to help us get the paper work done. I will think of Mike first whenever I look to buy a car, because of the service and personal attention he provides. Mike – great job! More

I did a lot of research on model/make/dealership before I shopped, online and in person. Michael Lesko made an experence I dread quite enjoyable. I am 55 and have owned many new cars in my lifetime. NEVER shopped, online and in person. Michael Lesko made an experence I dread quite enjoyable. I am 55 and have owned many new cars in my lifetime. NEVER have I had any car salesman add such a "personal touch" like Michael. His communication, both in person and over the phone is great, not pushy but informative. He spent hours with me and when I left he made sure I knew all the "bells an whistles" on the car and has done a follow up car just to make sure I was happy! Michael made sure I was n a car I LOVED!!!! More

Extremely friendly and caring staff. Approach even the smallest and seemingly unimportant issues with great care. Don't give up on the problems until a reasonable solution is reached. smallest and seemingly unimportant issues with great care. Don't give up on the problems until a reasonable solution is reached. More