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Spitzer Honda Euclid

Euclid, OH

4.8
194 Reviews

915 East 200th Street

Euclid, OH

44119

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Showing 194 reviews

April 29, 2013

Brought car in for service for oil change and rear brakes. Thought repairs were OK but I had to return twice as rotor were not machine and they charged for machining they did one rotor each return vis More

by Jayrock99
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Express Service
March 29, 2013

Once again I find myself writing a review about the excellent customer service received at Rick Case Honda in Euclid. A little background information: Friday morning on my way to work I notice my high More

by miaesperon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lesko
March 05, 2013

This is the third purchase I have made from Rick Case. I always get a good deal and have been treated like family from the first purchase. The service department goes above and beyond to take care of me and More

by sjk2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lesko
December 16, 2012

James Harris and Jeff Edge are fantastic. I recommend their services to everyone I know who is looking for a car, or just in need of a car for some reason or another. My Wife Marie had a 2009 ACCORD We t More

by markikard
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Harris; Jeff Edge; and William, James Harris
December 08, 2012

My wife took our Honda Civic in for oil change. Didn't purchase the Civic at this dealer, but took it to Rick Case because of how we where treated at the dealership we purchased it at. She called me at wo More

by tkerns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lesko
Dec 11, 2012 -

Spitzer Honda Euclid responded

Thank you for the awesome comments concerning Michael Lesko! Michael is relatively new to the Rick Case team, but is already Honda certified, and realizes the importance of finding the right vehicle for his customer's needs. As you experienced, Michael really cares about his customers and will go the extra mile! We look forward to selling you your next Civic! If there is anything we can do in the future to assist you in your automotive needs, don't hesitate to contact us. And as Rick and Rita Case always say, "Our Customers, Our Friends!" Best Wishes! Glynn Warwick General Manager Rick Case Honda

October 23, 2012

I met Michael Lesko while waiting for my car to be serviced and I ended up buying a new car from him. He has impecable integrity. You can trust that he will do what he says and that he is telling you More

by Laura Kosmetos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lesko
Dec 10, 2012 -

Spitzer Honda Euclid responded

Dear Laura, Thank you for the kind remarks concerning Michael Lesko! Michael is relatively to the Case team, but is already Honda certified, and realizes the importance of finding the right vehicle for his customer's needs. We are looking forward to having Michael around for a long time! If there is anything we can do in the future to assist you in your automotive needs, don't hesitate to contact us. And as Rick and Rita Case always say, "Our Customers, Our Friends!" Best Wishes! Glynn Warwick General Manager Rick Case Honda

September 27, 2012

I came in at the beginning of the summer to see if Honda had anything to offer me. Not only was I treated with the up most respect but I had a wonderful experience. Michael understood what I was looking for More

by miaesperon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lesko
Sep 28, 2012 -

Spitzer Honda Euclid responded

Disfruté reunión que ayer y yo quería personalmente gracias por sus amables observaciones sobre Michael Lesko. Como descubrió, Sr. Lesko estaba realmente interesado en hacer que compró el vehículo que mejor se adapte a sus necesidades, no importa cuánto tiempo llevaría a tomar la decisión! Michael es Honda certificada y es un verdadero activo para nuestra organización! Si podemos hacer algo que podamos hacer para ayudarle en el futuro, con sus necesidades automotrices, no dude en llamarnos! Y, como Rick & Rita Case siempre dicen a "Nuestros clientes, nuestros amigos!" Mucha suerte Glynn Warwick Gerente General Rick Case Honda I enjoyed meeting you yesterday and I wanted to personally thank you for your kind remarks concerning Michael Lesko. As you discovered, Mr. Lesko was truly interested in making sure you purchased the vehicle which best fits your needs, no matter how long it would take to make the decision! Michael is Honda certified and is a true asset to our organization! If we can do anything we can do to assist you in the future, with your automotive needs, don't hesitate to call us! And, as Rick & Rita Case always say "Our Customers, Our Friends!" Best Wishes Glynn Warwick General Manager Rick Case Honda

August 31, 2012

Dont not believe this Finance manager. Be Prepared with math when you are working this Lady. She projected wrong numbers while talking and made me to buy warranties for 3 Grand saying that if I buy that my More

by giridhar806
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Sep 28, 2012 -

Spitzer Honda Euclid responded

I want to personally apologize for your purchase experience, as we always strive to make it easy and enjoyable! I know it is sometimes difficult to comprehend all of the different financing options available, as we have 42 different lenders, with many different programs. I have reviewed all the documentation concerning your purchase, and I believe Pam truly worked to save you money, by finding a favorable Bank program. From my review, she was able to save you over 5% points at this bank, from previous banking options, and you agreed to protect your investment with the additional Extended Service agreement (which you signed for, three different times). If there is anything I can do to further assist in this matter, please contact me! Best Wishes! Glynn Warwick General Manager Rick Case Honda

June 12, 2012

Do not like to shop for a new car. Obtaining a price over the internet was simple and then proceeding to the dealer to purchase the vehicle was simple and easy. The dealership expended much effort to find th More

by 15newcar21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Parker
Jun 12, 2012 -

Spitzer Honda Euclid responded

Thank you for your nice remarks concerning our Internet sales team. We realize it is a competitive market and do our best to make sure the buying experience is a pleasant one! If there is anything we can do in the future to assist us in your automotive needs, don't hesitate to contact us. And as Rick and Rita Case always say, "Our Customer, Our Friend!" Best Wishes! Glynn Warwick General Manager Rick Case Honda

June 11, 2012

Our salesman, Jeff Anderson, made our first Honda buying experience a very pleasant one. He was knowledgeable, friendly, and gave us the best price in town on our new Pilot. We'll definitely recommend Jef More

by GLaPash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Anderson
Jun 12, 2012 -

Spitzer Honda Euclid responded

Thank you for the GREAT remarks concerning Jeff Anderson and the rest of the Rick Case Team. Jeff is new to the Case team, but is already Honda certified, and realizes the importance of finding the right vehicle for his customer's needs. We are looking forward to having Jeff around for a long time! If there is anything we can do in the future to assist you in your automotive needs, don't hesitate to contact us. And as Rick and Rita Case always say, "Our Customers, Our Friends!" Best Wishes! Glynn Warwick General Manager Rick Case Honda

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