
Spitzer Honda Euclid
Euclid, OH
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Brought car in for service for oil change and rear brakes. Thought repairs were OK but I had to return twice as rotor were not machine and they charged for machining they did one rotor each return vis brakes. Thought repairs were OK but I had to return twice as rotor were not machine and they charged for machining they did one rotor each return visit. Three mornings of my life on an oil change and rear brakes. Just when I thought things where resolved a couple weeks later my engine malfunction light came on brought to Aventura Honda who wanted to know who serviced car last as it had barely any oil and no leaks. Had to pay $129 to reset computer as Rick Case Honda can not even put oil in a car properly screwed with a smile. More
Once again I find myself writing a review about the excellent customer service received at Rick Case Honda in Euclid. A little background information: Friday morning on my way to work I notice my high excellent customer service received at Rick Case Honda in Euclid. A little background information: Friday morning on my way to work I notice my high water temperature light come on, immediately I turned the car off and called my husband to come to my rescue. He brought coolant with him thinking I was just running low, he topped me off and I went on my way. Five minutes later the light comes on again and I'm thinking to myself, not again I have to get to work and I won't be able to make any calls. Not to worry my husband called Mike Lesko who assured him that he will take care of anything and everything. I was worried because I was unable to drive my car anywhere therefore I would have been stranded at work. To our surprise Honda sent Jeff Goetz. Jeff went out of his way to come to my job and take a look at my Civic. They coordinated having my car brought to the service department and put me in a loaner vehicle the same day. That is going way beyond anything that we expected from a dealership. I cannot stress enough the wonderful service we recieved from them. They are more than employees, they are people who care. More
This is the third purchase I have made from Rick Case. I always get a good deal and have been treated like family from the first purchase. The service department goes above and beyond to take care of me and always get a good deal and have been treated like family from the first purchase. The service department goes above and beyond to take care of me and my vehicle at each visit. With this last purchase, I really felt rewarded for being a loyal customer More
James Harris and Jeff Edge are fantastic. I recommend their services to everyone I know who is looking for a car, or just in need of a car for some reason or another. My Wife Marie had a 2009 ACCORD We t their services to everyone I know who is looking for a car, or just in need of a car for some reason or another. My Wife Marie had a 2009 ACCORD We traded for a 2012 ACCORD. At the same I TRADED My 2003 Pontiac for a 2012 CIVIC. Both BEAUTIFUL CARS. Then just today We traded the 2012 ACCORD for a VERY BEAUTIFUL 2013 ACCORD SPORT MODEL WOW its GREAT; and We traded OUR 2012 CIVIC for a BETTER MODEL 2012 CIVIC with a lot of extra Godies. Also My Aunt MyrtleH brought a Beauty. Its a 2012 ACCORD and She is very HAPPY with Her HONDA. VERY GOOD PLACE FOR ALL YOUR AUTOMOTIVE NEEDS!!! Get To RickCaseHonda AS Soon As POSSIBLE More
My wife took our Honda Civic in for oil change. Didn't purchase the Civic at this dealer, but took it to Rick Case because of how we where treated at the dealership we purchased it at. She called me at wo purchase the Civic at this dealer, but took it to Rick Case because of how we where treated at the dealership we purchased it at. She called me at work and told me she was about to test drive a new car. I went to the dealership not because I didn't trust her, but because I didn't trust sales people. I have been around vehicle sales for 30 years and I know how it goes. I met with her and Michael Lesko in his office, and he gave us keys to the car she really liked and I thought we are not going to get this because it's out of our league. Michael said to test drive it anyway so we did. I didn't drive it very far because I didn't want to get hooked and couldn't get it. Michael let us drive several other vehicles and was very patient with us. When I told him we probably wouldn't be able to get the Crosstour, even though it was our favorite, he stayed calm and just smiled. I even think I ask him what he knew that we didn't. After it was all said and done, we drove home in our new Crosstour. Michael and finance was the reason we bought the car because I will absolutely not buy anything if the sales person isn't cool, even if it means sacrificing a better deal, which in this case we had a really awesome salesman, finance, and couldn't have gotten a better deal anywhere else. As a matter of fact, people might think I am crazy, but after the first of the year, I am going to trade in the Civic, even if I take a beating, just to have both cars associated with Rick Case and the staff. In conclusion, I can't say enough positive about the dealership, Michael Lesko, and the rest of the staff that we met there. More
I met Michael Lesko while waiting for my car to be serviced and I ended up buying a new car from him. He has impecable integrity. You can trust that he will do what he says and that he is telling you serviced and I ended up buying a new car from him. He has impecable integrity. You can trust that he will do what he says and that he is telling you the truth, not trying to sell you a car. I felt that he gave me an excellent trade in for my car. He was friendly, never pushy. He had excellent follow-up and called when he said he would. My overall experience with him was excellent and I highly recommend him. More
I came in at the beginning of the summer to see if Honda had anything to offer me. Not only was I treated with the up most respect but I had a wonderful experience. Michael understood what I was looking for had anything to offer me. Not only was I treated with the up most respect but I had a wonderful experience. Michael understood what I was looking for and never did he pressure me into buying a Honda. In fact he told me to look around, he was that confident in the brand he was selling. I did go to various dealerships after that however I noticed how disappointed I was in the quality and atmosphere of all those different dealerships. About 3 months later I went back and purchased a car from MIke. So far I have no regrets nor do I think I will ever have. More
Dont not believe this Finance manager. Be Prepared with math when you are working this Lady. She projected wrong numbers while talking and made me to buy warranties for 3 Grand saying that if I buy that my math when you are working this Lady. She projected wrong numbers while talking and made me to buy warranties for 3 Grand saying that if I buy that my rate will go down. Later When I am back home and did my math every thing she projected while talking is wrong. Now I dont have any documents to prove and she claims that she did not say that. She is unethical. I will not buy any other car from them nor I will refer to any other. More
Do not like to shop for a new car. Obtaining a price over the internet was simple and then proceeding to the dealer to purchase the vehicle was simple and easy. The dealership expended much effort to find th the internet was simple and then proceeding to the dealer to purchase the vehicle was simple and easy. The dealership expended much effort to find the vehicle I wanted. More
Our salesman, Jeff Anderson, made our first Honda buying experience a very pleasant one. He was knowledgeable, friendly, and gave us the best price in town on our new Pilot. We'll definitely recommend Jef experience a very pleasant one. He was knowledgeable, friendly, and gave us the best price in town on our new Pilot. We'll definitely recommend Jeff Anderson and Rick Case Honda to our friends and relatives in the future. More