Spitzer Honda Euclid
Euclid, OH
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I was seen by Denise Vinson. Who has really been a great person to work with. Whe is professional, courteous, very personal and friendly. She makes sure that the service she offe Who has really been a great person to work with. Whe is professional, courteous, very personal and friendly. She makes sure that the service she offers is excellent. Will always come here for car service Thanks to how Denise and the other staff make me feel. More
Ashley Jenkins did a fantastic job of explaining what needed to be performed on my vehicle. The cost associated, and she even called me multiple times to make sure I was OK with them needing to keep my v needed to be performed on my vehicle. The cost associated, and she even called me multiple times to make sure I was OK with them needing to keep my vehicle another day. I highly recommend her and the company. Being in sales, I deal with a lot of people on a daily basis, and I wish I could deal with her all day long. Her personality, patience, and work ethic will make her an excellent asset for honda. More
Ashley Jenkins was so very understanding and fast about getting my tire service done really needed that kind of service after what happen in the first-place great job keep up the good work getting my tire service done really needed that kind of service after what happen in the first-place great job keep up the good work More
Had recent service visit with Spitzer Honda for a problem with my Civic. They were able to accommodate me immediately without having to schedule days later. My issue turned out to be a bad AC compressor an with my Civic. They were able to accommodate me immediately without having to schedule days later. My issue turned out to be a bad AC compressor and it needed to be replaced. Not a simple job. They could obtain the new parts and installed on the same day. Only issue I have with the dealer and service department and this is a ongoing one. For some reason they keep forgetting to reset the vehicle maintenance screen. Forcing me to return to get that reset. For some reason they can never remember to set the tire or oil change / screens on the vehicle. I guess no one seems to check before the vehicle keys are given back. They need to set a better service policy on this issue. The service Tech I worked with was Mr. Bailey Elliott he was excellent in his professional duties. Hope to work with him again in the future. More
I have been a customer at Spitzer Honda/Rick Case for over 30 years both sales and service the service advisor I always asked for Is Denise Vinson she is an asset to the dealer service department very kn over 30 years both sales and service the service advisor I always asked for Is Denise Vinson she is an asset to the dealer service department very knowledgeable, friendly and addresses all questions and concerns I may have about the service being done < More
Denise Vinson provided exceptional customer service. She was very professional, thorough, and persistent with helping me take of everything I needed to. She was very knowledgeable, understanding, and pa She was very professional, thorough, and persistent with helping me take of everything I needed to. She was very knowledgeable, understanding, and patient when it came to all my questions! Thank you! More
Denise Vinson was very helpful! She made me feel comfortable and helped me with all my inquiries as well as making sure I received great service for my car She made me feel comfortable and helped me with all my inquiries as well as making sure I received great service for my car More
Denise Vinson is number one in good customer service. She explained to me everything regarding the service needs for my automobile and I greatly appreciated all that she had done. She explained to me everything regarding the service needs for my automobile and I greatly appreciated all that she had done. More
I arrived early for my appointment, but was greeted cheerfully and professionally. I was having scheduled maintenance done on my 2020 Honda CRV. Scheduled for a oil change and tire rotation, I was mad cheerfully and professionally. I was having scheduled maintenance done on my 2020 Honda CRV. Scheduled for a oil change and tire rotation, I was made aware that I was overdue for a transmission oil change and coolant system also. I decided to get it all out of the way. Denise Vinson handled it all. She advised me that all the inspections, the oil, granny, and coolant changes would take slightly more than 2 hrs (including the car wash). Right on time Denise sought me out in the waiting area, showed me the report, gave me a link to a video of the undercarriage of my car being inspected. I was advised that my tires were worn and I should replace before winter. All in all, I was provided a great deal of service in a small amount of time. Denise Vinson and the rest of the crew were very courteous and professional. I get all my work done there. Gary Ciomek More
Service performed on my car was done satisfactory & I didn't wait long Service Advisor Ashley Jenkins was courteous & very professional !! didn't wait long Service Advisor Ashley Jenkins was courteous & very professional !! More