Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Spitzer Ford Hartville
Hartville, OH
629 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 629 reviews
August 19, 2017
Fair and honest They gave fair amount for my trade .Worked to show us the best deals on interest rates.Did not try to sell extras .Plus worked way past (8pm) closing They gave fair amount for my trade .Worked to show us the best deals on interest rates.Did not try to sell extras .Plus worked way past (8pm) closing time (10pm) to get the deal done , was not trying to hurry and shove us out the door.Explained their service area and free car washes at all Spitzers.This was my sons first new vehicle,took time to ask him what was important needs on the vehicle and what kind of payments and how long of payments.Explained what was covered in warranty versa the extended warranty covers.This is the second vehicle i bought from Spitzer Ford.They may not have the largest inventory ,but a better selection of vehicles , not all high dollar top of the line vehicles like some dealers carry. More
by Kenneth Hughes
Employees Worked With
Tom Seese, Dan Wines
August 17, 2017
thrid car from them This is the Third car vehicle from them and they always do me right, everything i was looking for in my vehicle, thank JR, Adam and Brian, you guys ar This is the Third car vehicle from them and they always do me right, everything i was looking for in my vehicle, thank JR, Adam and Brian, you guys are awesome, overall the SPITZER FORD HARTVILLE GROUP MAKES A TEAM TOGETHER. THANKS AGAIN. More
by tmoorer
Employees Worked With
the wonderful LADY who detailed my new vehicle, A BIG THANK YOU!!!!, JR (William) Smith, Brian Van Riper, Adam Zeman
August 15, 2017
AWESOME JOB!! This place has been nothing but amazing, even before I ever arrived. They took care of me and made sure I left in an affordable vehicle right in my pr This place has been nothing but amazing, even before I ever arrived. They took care of me and made sure I left in an affordable vehicle right in my price range. Speacial shout out to the manager Mr. JR! He worked with me much more than I could ever imagine. Thank you all so much! After all the blood, sweat, and tears.. it was well worth the trip! Thank you all again. I'll see you soon! More
by K_Reeves95
Employees Worked With
JR (William) Smith, Brian Van Riper, Nick Sipe
August 07, 2017
So far...so good I've had no problems so far with the vehicle. The salesman, Adam it's his job to sell cars, he wasn't pushy to sell the vehicle like most dealers. He I've had no problems so far with the vehicle. The salesman, Adam it's his job to sell cars, he wasn't pushy to sell the vehicle like most dealers. He has some interesting story's once you start talking to him. He tries everything he can to make the transaction smooth. All around i have no complaints. More
by Muffin
Employees Worked With
Adam Zeman
August 05, 2017
Don't send teenage girls in for service. I did not appreciate the way the service department took advantage of the 2 teenage girls that were sent in for a simple oil change today. Their moth I did not appreciate the way the service department took advantage of the 2 teenage girls that were sent in for a simple oil change today. Their mother was very specific as to "just an oil change" when scheduling. The girls were very specific with just an oil change" today. They ended up with a $70 "works" package with rotation. How kind of them to give them a $16 coupon. I spoke with Mike the service manager, who offered me $3 refund for the rotation. A $19.95 oil change on an 05 Escape apparently costs $67 normally. At least it does when 2 teenage girls take the car in. The girls were told to repeat "just an oil change", because upselling is part of the business. I get that. They were on a limited budget. I spent over 10 years in Ford dealerships, and never would I have imagined someone be so calus as Mike was. I sure hope they don't treat the elderly that way too. Disgraceful! More
by Verynothappy
Employees Worked With
Michael Geitgey
August 01, 2017
They made it SO easy! I can't thank Adam, and the team at Spitzer Ford Hartville, enough! They gave me everything I was looking for in a vehicle and more. The process was s I can't thank Adam, and the team at Spitzer Ford Hartville, enough! They gave me everything I was looking for in a vehicle and more. The process was simple and enjoyable, because of their knowledgeable staff. More
by Akelly2017
Employees Worked With
Brian Van Riper, Adam Zeman
July 31, 2017
Pretty much just as we expected...professional and courteous The dealership is wonderful....all workers are very friendly. This is our 2nd purchase and we are very satisfied. EXCEPT THE COFFEE MACHINE WAS BROK The dealership is wonderful....all workers are very friendly. This is our 2nd purchase and we are very satisfied. EXCEPT THE COFFEE MACHINE WAS BROKEN :( More
by Becky
Employees Worked With
Tom Seese, Michael Geitgey
July 30, 2017
Had a good experience buying here. I have historically been untrusting of car dealers and salespeople however, I believe Mike Freeders dealt honestly with me. My only complaint would be I have historically been untrusting of car dealers and salespeople however, I believe Mike Freeders dealt honestly with me. My only complaint would be the price of vehicles today. More
by Bagger
Employees Worked With
Brian Van Riper, Mike Freeders
July 21, 2017
Made a different purchase than I expected I came in looking at a different vehicle than I purchased. As it turned out I found myself interested in a Jeep Liberty. I had never had a Jeep and so I came in looking at a different vehicle than I purchased. As it turned out I found myself interested in a Jeep Liberty. I had never had a Jeep and so was unfamiliar with actual issues from Jeep. Tom helped answer questions and allowed me to do some research online before I made my decision. He was patient because I took A LOT of time deciding. The SUV was the actual type of vehicle I needed for my life style though I hadn't considered it before. If Tom had not given me this time to consider my decision I would not have purchased this vehicle. There was no pressure and that is important to me. Tom was also very personable and had an enjoyable personality! More
by stormchaser
Employees Worked With
Tom Seese
July 19, 2017
Timely, thorough, fair, informative and friendly. Found the truck that met our requirements online at this dealership. Friendly operator confirmed availability, scheduled our appointment, gave us dire Found the truck that met our requirements online at this dealership. Friendly operator confirmed availability, scheduled our appointment, gave us directions and specified the salesperson who would help us. Drove the 1 hour 45 minutes to the dealer and although Mike was busy, Nick was an excellent guide and made this process quite enjoyable. Between he and Mike all of our questions and concerns were handled both professionally and courteously. We never felt rushed or pressured and even though we went a little above budget we left knowing we purchased a fabulous vehicle at a fantastic price. I would(and will) recommend this dealership, this staff, highly to anyone for their next vehicle purchase. More
by tnt61
Employees Worked With
Nick Sipe*****, JR (William) Smith, Brian Van Riper, Mike Freeders
