Spitzer Ford Hartville

AVOID THOSE FRAUDS!!most dysfunctional store in nation , AVOID THOSE FRAUDS!! most dysfunctional store in nation , people extremely rude and disrespectful , they sold me a car with lienholder on the title a AVOID THOSE FRAUDS!! most dysfunctional store in nation , people extremely rude and disrespectful , they sold me a car with lienholder on the title and months they keeping to blame covid-19 , i'm hearing only brainwashing scenarios ,different promises and conflicting stories .THEY DON'T HAVE A MONEY TO PAY A VEHICLE OFF! Idid paid cash but they didn't paid off the loan . More

They got back to me with answers to my questions right away . They said they would find me a car that would fit in my budget and have everything I want . Not quite ready to make a commitment but when I do away . They said they would find me a car that would fit in my budget and have everything I want . Not quite ready to make a commitment but when I do I’ll do it there we have bought many cars there and always got a good deal More

Awesome service did not push or make me feel like I had to buy a vehicle sales person I worked with was great I would recommend and I'll be back to buy another car for sure to buy a vehicle sales person I worked with was great I would recommend and I'll be back to buy another car for sure More

With the pandemic I had been working tons of overtime becoming my company makes medical equipment and I wasn’t able to get my car to a dealership to be serviced and Spitzer Ford Hartville sent someone wi becoming my company makes medical equipment and I wasn’t able to get my car to a dealership to be serviced and Spitzer Ford Hartville sent someone with a loaner car to me and gave me the loaner car and picked my car up and drove it to the dealership to be repaired. I’ve used other dealerships in the past but I will only use Spitzer Ford Hartville for my Fords. They have always gone above and beyond to help me in any way they could. They’re friendly and the service is exceptional. More

Poor service - customer t I made an appointment for an oil change. I had never been to this dealer before. When I arrived, I was informed that they were 4 hours behind. They to I made an appointment for an oil change. I had never been to this dealer before. When I arrived, I was informed that they were 4 hours behind. They told me that they were helping some out-of-town folks. I totally appreciate that. I would hope that someone would do the same for me if I were traveling, but I would at least expect a phone call telling me that they wouldn't be able to honor my appointment. I would have understood, given the circumstances. But since they allowed me to drive all the way down there before I found out, I'm very upset and disappointed. They had an opportunity to gain a new customer, but because of how they handled it, they lost one. More

Ford problem I have had my F-250 in for the locks freezing and the latches not locking when you close the door. This is an ongoing problem that Ford cannot fix. I have had my F-250 in for the locks freezing and the latches not locking when you close the door. This is an ongoing problem that Ford cannot fix. More

Auto service appointment This safety check, tire rotation and oil change appointment was super. They were on time with the appointment which is important to me, the service wa This safety check, tire rotation and oil change appointment was super. They were on time with the appointment which is important to me, the service was complete and the free car wash topped off a great appointment. More

If it does'nt work, they can fix it. My problem with Spitzer is more of a problem with Ford. I just spent almost $800 to replace a radio in a car with 5k miles on it. Before that. I paid My problem with Spitzer is more of a problem with Ford. I just spent almost $800 to replace a radio in a car with 5k miles on it. Before that. I paid to allign the wheels on a car that was practically brand new. I may consider a Kia for my next new car. More

Dishonest dealer Spitzer is very dishonest. They lied about the entire deal over the phone and via email. They tried to pull a bait-and-switch on me. They lied about Spitzer is very dishonest. They lied about the entire deal over the phone and via email. They tried to pull a bait-and-switch on me. They lied about the price and financing options. Once I visited the dealership and we got down to details, they finally started to tell me their price. This was a monumental waste of time. They kept contacting me until I told them that I knew they were ripping me off and I provided competitive pricing from other dealers. They weren't interested in matching prices and they weren't interested in telling me the truth. I went to another dealer and had a much more truthful dealer experience. Avoid Spitzer. More

Tech Dave Rowe was great. Fixed fast the first time Love the service at Spitzer Ford My car was fixed fast and the first time. Always tell others about the employees that help each and every time. Love the service at Spitzer Ford My car was fixed fast and the first time. Always tell others about the employees that help each and every time. More