Spitzer Ford Dubois, LLC - Service Center

A safety issue that was acknowledged to be, a known safety issue, was delayed multiple times because parts weren’t ordered or ordered and ignored. Driver side door started sticking when trying to open safety issue, was delayed multiple times because parts weren’t ordered or ordered and ignored. Driver side door started sticking when trying to open then started not shutting( staying shut) when the door closed. Progressive the door would just open while moving. The door open alarm wouldn’t notify also. I had the truck in multiple times for both the sticking and latching issues. Multiple times I was told the latching system needed replaced. Multiple times I was told parts weren’t ordered and I would be contacted. Nope! Multiple times parts were NOT ordered and I was NEVER contacted. I initiated every encounter. Although the service department were extremely polite and apologetic this does not migrate the serious of this extremely dangerous safety issue. A door opening when the vehicle is in motion, with no alarm is something that warrants a major investigation into the safety of all vehicles of the model/year. More

The service was quick. I did not have to wait long. they were understanding,kind I did not have to wait long. they were understanding,kind More

Did the bare minimum for state inspection. My appointment was like an inconvenience for them. My appointment was like an inconvenience for them. More

I always save money by going to Spitzer Ford Dubois. They always have my best interest at heart. Thanks for taking care of me again. They always have my best interest at heart. Thanks for taking care of me again. More

The original paint job that the collision center had used in a repair of my Honda Ridgeline did not match the rest of the vehicle. As soon as I reported it, it was rescheduled right away the worked completed in a repair of my Honda Ridgeline did not match the rest of the vehicle. As soon as I reported it, it was rescheduled right away the worked completed in less than three days. The color now matches. I am impressed with their quick response a quality of work. Jonathon Roth made sure I got what I had originally made for when I went to the collision center. I would recommend it to others needing work. More

The staff was courteous and they finished my car in a timely manner. The whole place was very clean. timely manner. The whole place was very clean. More

They towed my truck and gave me a loaner vehicle when I had truck trouble and I appreciate that thank you had truck trouble and I appreciate that thank you More

Professionals- Friendly crew. Got my F 150 serviced. Clean waiting area and restroom. Happy with service !!! Got my F 150 serviced. Clean waiting area and restroom. Happy with service !!! More

Sue was great to work with and kept me updated while I waited for service. Very friendly and professional waited for service. Very friendly and professional More

Stopped without an appointment to have a check engine light looked at - quickly found and fixed the issue - very courteous light looked at - quickly found and fixed the issue - very courteous More