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Spitzer Ford Dubois, LLC - Service Center

Du Bois, PA

4.6
343 Reviews

343 Reviews of Spitzer Ford Dubois, LLC - Service Center

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January 04, 2025

Excel at what they do! My truck looks great and the people I dealt with were awesome! More

by Kellbell2111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
January 04, 2025

Susan has the best customer service of any dealership I’ve ever dealt with. She cares and makes what is not the most enjoyable experience somewhere you don’t mind coming back to. More

by Mcg1884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

From start to finish service was great. The only complaint is the driver who picked up and delivered my car. He was very unsociable very unpolite. More

by theilbrun13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gallaher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Fox
January 01, 2025

A lot of extra charges that I’m not sure what are for. 11.00 for a sticker but still 39 on top of that for a “free inspection”. I’ve spent $2000 in the year that I’ve had the vehicle on repairs and feel t More

by Amymiloser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley O'Ryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for this feedback, Amy. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 31, 2024

I was new to the area and was looking for a reliable and honest service location. Spitzer Ford Lincoln was made to order. They got my car in for service during the Christmas holiday and kept in touch with m More

by debra_kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you so much, Debra, for your kind words, and for taking the time to leave us this wonderful feedback!

December 30, 2024

I was very pleased with service and I would recommend to others to take their car there More

by tcroyle439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gallaher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive, thank you so much for the recommendation. We look forward to seeing you again when it is time for your next service. Happy holiday's!

December 28, 2024

Well, Robin saved the day. She got my truck fixed quickly and for a fair price. She made the difference for sure! My survey would have rated you very poorly until she stepped i More

by GERSHPD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Robin will be thrilled to hear that you added her to your splendid review, thank you! We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

December 27, 2024

Very friendly and personable helpful with how to use your Ford points for a service More

by Riejenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service. Safe travels and Happy holiday's!

December 22, 2024

Called that day and got in to get my oil changed. Done fast and without delay. Friendly staff and even sent a video of what they checked! More

by amymc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Spitzer Ford Dubois, LLC responded

Amy, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service. Safe travels and Happy holiday's!

December 22, 2024

Collision Center, Jonathan Roth and Bradley Long were so friendly and professional. Gave a free estimate, took pictures of my car damage in the rain, covered my car damage so I could drive home, ordered par More

by Holobinko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roth, Bradley Long in the Collision Center
Dec 23, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We are delighted to hear that your experiences with us have been so positive and you are totally confident in our expertise and service. Jonathan and Bradley will be over-joyed to hear that you added them to your stellar review, thank you! We look forward to seeing you again when it's time for your vehicle’s next service. Safe travels and Happy holiday's!

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