Spitzer Chrysler Dodge Jeep Ram of Homestead - Service Center

Service Took my car in for a recall. They fixed it quickly, and even took me back home so i didn't have to sit around and wait! Thank you Took my car in for a recall. They fixed it quickly, and even took me back home so i didn't have to sit around and wait! Thank you More

Our experience We purchased a Ram Promaster from another dealership and it was time for our first service. I was not impressed with the other dealer so I searched ar We purchased a Ram Promaster from another dealership and it was time for our first service. I was not impressed with the other dealer so I searched around, read reviews and decided to give Spitzer a try. We were very pleased with the service dept. More

3x jeep owner Brought my Jeep in for the installation of a replacement part. Everyone is always so friendly and nice. They were pretty busy, but tried hard to acco Brought my Jeep in for the installation of a replacement part. Everyone is always so friendly and nice. They were pretty busy, but tried hard to accommodate me. More

Very few dealers like this one I bought my Jeep Cherokee 2017 TraikHawk at Dodge in Kendall, after that they have given me the worst service ever... they charge me for oil change wh I bought my Jeep Cherokee 2017 TraikHawk at Dodge in Kendall, after that they have given me the worst service ever... they charge me for oil change when I had some free from factory as well as their customer service is like you just buy a candy and not a car for more of 30 grands. Then the battery of my car failed and I brought my car to Spitzer very late at night, even though, they attended me with a lot of respect as well as they solve the problem with my car really fast. They gave me the service and the respect I was expecting since I bought my car. Definitely, I will buy my next Jeep here at Spitzer. More

Super Customer friendly Service I’m new to the area, and needed some work done on my Ram 2500. I stopped by and discussed what my complaints were and Jose Cancanon in the service dep I’m new to the area, and needed some work done on my Ram 2500. I stopped by and discussed what my complaints were and Jose Cancanon in the service department worked with me. Then hurricane Irma reared and I need a vehicle to get out of town. He made sure I had a loaner. A few days after the storm he personally reached out to make sure I was ok and to let me know my truck was ok too. I feel this gentleman has gone above and beyond anything any other dealer has done for me in my entire life. I will most definitely consider buying from here when I’m ready for next truck. More

They are respectful and willing to work with you They have to be one of the best dealership that we have deal with to buy a car. And the sale person that sold us the car Andres is the best. They have to be one of the best dealership that we have deal with to buy a car. And the sale person that sold us the car Andres is the best. More

Great new management. I used this dealership once in the past and did not have the best experience. The new general manager Steve not only took my truck in on. Sunday when I used this dealership once in the past and did not have the best experience. The new general manager Steve not only took my truck in on. Sunday when they were closed but he also gave me a ride home. The next day Steve went out of his way to make sure i was being taken care of. I think Spitzer made a great hire and is under great managment. More

Lack of honesty I had appointment three weeks in advance I had to drop my car they told me I don't know if we have all parts they already know is recall they park I had appointment three weeks in advance I had to drop my car they told me I don't know if we have all parts they already know is recall they park my car in the rear didn't nothing to it I believe the delear are run by incompetent personal More

Promises, promises, promises I can't get my vehicle serviced here. Been trying for a week to make an appointment, their phone system sucks, they don't call back. Was told by recep I can't get my vehicle serviced here. Been trying for a week to make an appointment, their phone system sucks, they don't call back. Was told by receptionist that I can just come in anytime, that I don't really need an appointment. Well Tammy, I am presently out of town, I work, and I don't have 4 hrs to wait while people that have scheduled appointments are first. I tried scheduling online, but Tuesday, you are booked. Thank goodness I did not take off work on Tuesday to bring my car in, and be turned away. Dadeland now has my business. More

Service Manager acts like a spoiled child I took my car into Spitzer for a warranty part. After waiting 3 months and the part was "backordered" I call Dodge customer service myself and the p I took my car into Spitzer for a warranty part. After waiting 3 months and the part was "backordered" I call Dodge customer service myself and the part arrived 9 days later. In the interim I was emailed a survey about Spizter. I filled out the survey in a completely honest manner. I have never purchased from Spitzer because they never have anything on the lot that I am interested in. So they are not a dealer that can serve my needs. Bill, the service manager is now acting like a high school girl and will not do the warranty work because of the way I responded to the survey. I'm assuming that he has had negative comments before...LOL So now he won't release the part that he didn't have any follow thru on so that I can get my warranty issue rectified. I feel that this immature approach to customer service speaks for itself. I have to select an employee I worked with and I have worked quite nicely with Jayne in the past. I am choosing her name only to move forward and none of this is a reflection on her at all. More