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Spitzer Chrysler Dodge Jeep Ram of Homestead - Service Center

Homestead, FL

4.7
91 Reviews

91 Reviews of Spitzer Chrysler Dodge Jeep Ram of Homestead - Service Center

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April 05, 2018

Glad we came here! Randomly picked Switzer to perform our maintenance oil change on our Jeep. Being "snow birds" we we're anxious but Jose took great care of us, our con More

by jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cancanon
March 08, 2018

I always have a excellent experience at Spitzer Homestead. I would like to take this opportunity to give a special “THANKS” to Jose Cancanon. I know he’s only been with the company for a little over six months More

by Ms. Ree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard , Derek Gonzales, Jose Cancanon
March 01, 2018

Great service department I brought my truck to the Spitzer Dodge service department to have it repaired. I was pleasantly surprised with their quick diagnosis, professionalism More

by ScottACousino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Centeno
March 01, 2018

Great service for a smaller dealer Jose the service manager and his boss were flexible in my situation. Jose had constant communication with me. I work at a dealership and managers ar More

by Simmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cancanon
February 25, 2018

Great Service Jose and the service team were professional courteous and took care of my vehicle service quickly. Spitzer goes above and beyond for the customers. I More

by Laurie Bird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marko Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cancanon
February 21, 2018

Excelent service!! We are really impressed with you helping us out while we were on vacation and had a emission code come up even though you were very busy. Jose told us More

by Extracool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marko Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cancanon
February 17, 2018

INCOMPETENT SERVICE DEPARTMENT They had our vehicle for over 30 days and could not fix the ignition. They "ordered" the wrong part twice. I finally took it to a reputable Dodge deal More

by Jamie Brooks
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Steve Alaimo, Marvin Centeno
Feb 18, 2018 -

Spitzer Chrysler Dodge Jeep Ram of Homestead responded

It is always unfortunate and very disheartening when we are unable to satisfy a guest's needs and I am deeply saddened when these type of situations occur. The 2002 Dodge Ram 1500 in question was towed in from another repair facility because they were unable to complete the repair, in fact during their process they damaged the steering column. Because of the age of the vehicle Chrysler had discontinued the production of the component required to complete the repair. Our attempt to locate a used or rebuilt steering column proved unsuccessful because this particular component was the "TILT" version. The policy of our company is to always make every effort to satisfy the guest.

February 16, 2018

Service Department is the BOMB! Stopped in for some radio programming help with my Jeep. These guys went above and beyond in helping me to find the perfect solution...even on a Satur More

by ShelahD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marko Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cancanon
February 10, 2018

Knowlegable, polite and aware of customer's time sensitivity They know how to deal with every scenario, I had a vehicle (Durango) that had all their lights turned on and they found what the problem was. They kn More

by Ecijperez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cancanon
February 08, 2018

Excellent Customer Service Love my recent Pacifa, but hate the 3rd row sensitive sensor component of locking the seats. Wish there was a way for owners to reset.. Came into the More

by Pro123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marko Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.