Spitzer Chrysler Dodge Jeep Ram of Homestead - Service Center

I always have a good experience talking to Jayne Cunningham explaining the problem are services I need. She explains in detail whats needed, Thanks Jayne Cunningham explaining the problem are services I need. She explains in detail whats needed, Thanks Jayne More

Hi Jose Cancanon was my service adviser he was the best he got my car in and out he communicate with with me throughout the process had patients with me and has excellent customer service stills he’s the b he got my car in and out he communicate with with me throughout the process had patients with me and has excellent customer service stills he’s the best and he will get the job done correctly 10 stars to him the best services I ever had dealing with my car More

I was very satisfied with the service that I received was excellent, and Ms. Jayne Cunningham was a great service to me. Thanks for the service. excellent, and Ms. Jayne Cunningham was a great service to me. Thanks for the service. More

Mr. Jose is a outstanding service advisor,he know how to speak and treat is Customers with kindness and respect. Keep you updated when your vehicle will be ready. speak and treat is Customers with kindness and respect. Keep you updated when your vehicle will be ready. More

I purchased my vehicle in August of 2017 and just recently had my engine replaced unfortunately. I went to the dealer and Janye Cunningham one of the service managers was very helpful. She made the p recently had my engine replaced unfortunately. I went to the dealer and Janye Cunningham one of the service managers was very helpful. She made the process easy to get the engine replaced and also made arrangements to provide a loaner while my vehicle was being repaired. I'm grateful for the amazing service provided by dodge and despite having this issue, I'm sure I'll buy there again due to their service. More

excellent attention excellent service and attention. I will recommend to other friends and family. Good service. Good location. Good attention. I will go for another serv excellent service and attention. I will recommend to other friends and family. Good service. Good location. Good attention. I will go for another service in dealer. Thanks More

Jose Cancanon kept me up to speed with the process of my service; in addition he explained and showed me, the filters that needed to replace before doing so. service; in addition he explained and showed me, the filters that needed to replace before doing so. More

Service Department Horrendous Service Department, completely and utterly disorganized. Had a scheduled appointment for emissions recall. I had waited in overhang 15 min Horrendous Service Department, completely and utterly disorganized. Had a scheduled appointment for emissions recall. I had waited in overhang 15 minutes to be greeted as others cut in front of me with being helped I went inside and proceed to wait another 10 minutes for line to move forward. Shuttle service that is advertised on Spitzer website seems to be non existent since I let them know I need a shuttle to get back to work. But after 45 minutes of waiting still no shuttle! I will avoid coming back here if there is anothe Chrysler Service department in the Homestead area! More

Worst Service Dept. A comedy of errors with each trip to service dept. It has only gotten worse since Marko has been there. Not so much the quality of work but everyth A comedy of errors with each trip to service dept. It has only gotten worse since Marko has been there. Not so much the quality of work but everything else. When the warranty and not so free oil changes run out I will be finding somewhere new. Do not waste your time or money here. Until then it is the closest dealership to home and am starting to enjoy being that difficult customer. 2013 Ram 1500 Lemon to 2015 Emmissions cheating Ecodiesel. Never again. More

Marko Torres and the service department were excellent On 11/18 my radiator fan failed in my Promaster City while on vacation in Big Pine Key. After two days of Key West Dodge Chrysler ignoring me and Fiat On 11/18 my radiator fan failed in my Promaster City while on vacation in Big Pine Key. After two days of Key West Dodge Chrysler ignoring me and Fiat Chrysler Service Center only telling me why the could not help me, I was facing a dark and gloomy situation of having to pay to tow a vehicle under full warranty to Homestead and rent a car for two weeks and return to pick up my car according to the Fiat Chrysler Service Center. On 11/20 I contacted Spitzer Chrysler Dodge Jeep Ram of Homestead Service Center and spoke with Marco Torres. Suddenly the sun was shining brightly! Instead of having people tell me why they could not help me, Marko began working on a way to help me. By Tuesday afternoon a tow truck was on the way to pick up my van. By Wednesday afternoon my van was repaired and ready to go. I picked up my van on Friday at 7:30 and headed home. I consider the service I received from Marco Torres above and beyond! I believe Fiat Chrysler gaining the trust of current and previous customers is dependent on Customer Service. More