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Spitzer Chrysler Dodge Jeep Ram of Homestead - Service Center
Homestead, FL
102 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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102 Reviews of Spitzer Chrysler Dodge Jeep Ram of Homestead - Service Center
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February 16, 2023
Do not purchase any RAM/Dodge vehicles period. The experience has been a nightmare all around. I purchased a new 2022 RAM 3500 in October in Temple TX. Our experience there was the worst as far as The experience has been a nightmare all around. I purchased a new 2022 RAM 3500 in October in Temple TX. Our experience there was the worst as far as their communication and tag processes. Then, my truck only has about 7900 miles and already has a broken transmission. We left our truck at Spitzer Auto World of Homestead in Homestead, FL. When we took our truck there to get serviced, they said that if we committed to leaving our truck there, the manager would place a special order for our parts that would take about 13 days or so. My truck has now been there for 30 days and they are saying that they are still waiting on parts. A month later and this is my business truck, of which I have not been able to work to provide for my family. I have contacted RAM Customer Care and they are doing nothing about it. They are also giving me the run around instead of helping. I have been trying to get an update from RAM Care since last week 2/8/23 and today 2/16/23 they asked me to give them 5 more days. Do not purchase any of their vehicles, their customer service is terrible all around. They will not help you!! Oh, and this dealer doesn't even accommodate you with a loaner. More
by Yanelis V.
Employees Worked With
Dealer Manager
February 02, 2023
Always happy with the service here- . We are in the area traveling a couple times a year from Minnesota and once they squeezed us in on a busy half day on New Years yo keep us on the road We are in the area traveling a couple times a year from Minnesota and once they squeezed us in on a busy half day on New Years yo keep us on the road. Kudos to Jorge Pino and the rest of the service team at Spitzer Homestead Florida for their friendly excellent service. More
by ernpamgo
Employees Worked With
Jorge Pino
January 27, 2023
Jorge Pino at SPITZER CDJR provided top notch Custer service in the service department, from discussing warranty issues to my routine oil change. The dealership was clean, quiet, offered snacks and beve service in the service department, from discussing warranty issues to my routine oil change. The dealership was clean, quiet, offered snacks and beverages. Check out was simple and courtesy. Thanks again Jorge. More
by ar.sparks
Employees Worked With
Jorge Pino
December 30, 2022
Manual was friendly, courteous and took the time to understand the service I was asking about. See vice was performed and I was back in my truck on under two hours. Keep up the good work. understand the service I was asking about. See vice was performed and I was back in my truck on under two hours. Keep up the good work. More
by vanmeredith
Employees Worked With
Manual Rodriguez
October 25, 2022
My advisor George Del Pino goes the extra mile for his customers. I highly recommend him and I will continue to look forward to dealing with him only customers. I highly recommend him and I will continue to look forward to dealing with him only More
by Jg
Employees Worked With
George Del Pino
October 21, 2022
Jorge pino assisted me in my recent service of an oil change and tire rotation Jorge was aware I was in a time crunch and got me out of there within the hour and I am beyond satisfied with his customer change and tire rotation Jorge was aware I was in a time crunch and got me out of there within the hour and I am beyond satisfied with his customer service ! I will most certainly be back! Thank you so much Jorge! More
by Ashley Campos
Employees Worked With
Jorge Pino
October 20, 2022
Marcus Quintero provide super awesome customer service. He’s extremely knowledgeable on all your car needs! He’s extremely knowledgeable on all your car needs! More
by J_harris305
October 14, 2022
It was my first time coming to the dealer and Manuel Rodriguez assisted me in an oil change & a diagnostic right on the spot. He was friendly, knowledgeable, great attitude and very quick. With previous Rodriguez assisted me in an oil change & a diagnostic right on the spot. He was friendly, knowledgeable, great attitude and very quick. With previous cars I never wanted to go to a dealer because they are known for being “pushy” on extra services, this was not the case at all, he let me know what my car needed and that they’ll be ready to service me when I’m ready. I can not say enough good things about Manny. I will continue being a customer due to his amazing service. More
by Allie
Employees Worked With
Manuel Rodriguez
September 20, 2022
We have used Spitzer in Homestead for many of our service needs. We took our 2021 Dodge Durango to a different dealer for an oil change. Upon our return home a rather serious oil leak was observed. We did needs. We took our 2021 Dodge Durango to a different dealer for an oil change. Upon our return home a rather serious oil leak was observed. We did not feel comfortable driving the car with a leak that severe. We called Spitzer and spoke with Manny Rodriguez and he was able to take the vehicle in a couple of days later. They checked the vehicle to find the cause of the leak and discovered that the drain plug had not been replaced properly. They corrected the problem, The service was quick, professional and did the job. They put the service over the top by not charging us for someone else mistake. Spitzer, you have all our service needs!!!! More
by Snowkeen
Employees Worked With
Manuel Rodriguez
August 02, 2022
I never expected to have such an incredible experience at a dealership's service department! Friendly staff and quick, great service. Keven did an amazing job in being my service advisor. I had to bring in m a dealership's service department! Friendly staff and quick, great service. Keven did an amazing job in being my service advisor. I had to bring in my truck last week and Keven knew right away what was wrong with it. It was early in the week but I expressed to him that I needed my car for the weekend, and he got it back to me the very same day! The overall experience was exceptional! Highly highly recommend!! More
by JC
Employees Worked With
Keven Salado
