Spitzer Chrysler Dodge Jeep Ram of Homestead

Service Manager acts like a spoiled child I took my car into Spitzer for a warranty part. After waiting 3 months and the part was "backordered" I call Dodge customer service myself and the p I took my car into Spitzer for a warranty part. After waiting 3 months and the part was "backordered" I call Dodge customer service myself and the part arrived 9 days later. In the interim I was emailed a survey about Spizter. I filled out the survey in a completely honest manner. I have never purchased from Spitzer because they never have anything on the lot that I am interested in. So they are not a dealer that can serve my needs. Bill, the service manager is now acting like a high school girl and will not do the warranty work because of the way I responded to the survey. I'm assuming that he has had negative comments before...LOL So now he won't release the part that he didn't have any follow thru on so that I can get my warranty issue rectified. I feel that this immature approach to customer service speaks for itself. I have to select an employee I worked with and I have worked quite nicely with Jayne in the past. I am choosing her name only to move forward and none of this is a reflection on her at all. More

False Advertising BEWARE Scammers at work Came to the Homestead, Fl Dealership Spitzer Jeep Dodge after I was "Pre-approved" had email and voicemail stating those exact words... get there, ge Came to the Homestead, Fl Dealership Spitzer Jeep Dodge after I was "Pre-approved" had email and voicemail stating those exact words... get there, get the run around and slick small talk and finally speak with a salesman about the vehicle I was PRE-APPROVED for (Had a salesman call, and email stating the above, along with them stating the Vehicle would be ready and waiting outside for me after I signed the paperwork) Speaking to the salesman things seemed to change, they said my credit was good, just not enough, and that I needed a co-signer well I traveled almost 50 miles to meet with them and NONE of this was stated to me before I got there along with a salesman telling me that THEY the dealership made a mistake they should not have told me I was "Pre-Approved" that they should have told me I was "Pre-Qualified" Nice play on words.... I did not get a vehicle from them and they lost a sale, bought a new Ford from the Ford dealership... They are scammers and false advertise I have it in writing and will be reporting them to the Better Business Bureau BEWARE THEY WILL DO AND SAY ANYTHING YOU WANT TO HEAR INCLUDING LIE to get you in the door... Do NOT fall for the Lies... More

Bill is the man! I was looking for a Dodge Grand Caravan for a while but last week I finally found it! The van was used but looked brand new and the price was really g I was looking for a Dodge Grand Caravan for a while but last week I finally found it! The van was used but looked brand new and the price was really good as well! I called the number and the gentleman called Bill answered. He was very attentive and knowledgeable. I told him I lived out of town and I problably wouldn't make it on time before the dealer closedand he said "no problem". We can wait for you! As I got there, around 7:30 pm, he really took care of me and the whole buying experience was amazing! Great prices and even greater customer servcice. I gotta say: Bill is the man! More

great experience As a customer services rep, I look for nothing but the best in service I recieve. I must admit I was WOWED at the way Jack assisted me. He was caring, As a customer services rep, I look for nothing but the best in service I recieve. I must admit I was WOWED at the way Jack assisted me. He was caring, honest, and Direct. That rare too find in any sales person. I was recommended by a co worker and I will be sending more services Jacks way. THANKS JACK More

Beware! I made Spitzers Job so easy its a shame they couldn't help me out. I bought a 2014 Jeep Wrangler Willys Edition and tried to work with them on gettin I made Spitzers Job so easy its a shame they couldn't help me out. I bought a 2014 Jeep Wrangler Willys Edition and tried to work with them on getting the price of the Jeep down and get a little more for my trade-in! They told me they couldn't do any better. I wanted the Jeep, so I took their WORD that they did the best they could do! Don't you hate when you think you can trust someone and they screw you over? A couple days later I look at their pre-owned section online to see what they had my trade-in priced for and wouldn't you know it almost $10,000 more than they gave me for it. I called to ask them what was up with that and I got the Car Dealership answer, well it might not sell for that and we could lose money on it. Guess what, it sold with in a week! I know they got that price. It's a shame that car dealerships still play games. I wouldn't use Spitzer again and I will be more than happy to share this information with anyone out there! More

Wouldn't guarantee their vehicles for even a week after purchase. The van needed an immediate repair within a week of purchase. When told about the issue, the staff was extremely rude. Even after exp after purchase. The van needed an immediate repair within a week of purchase. When told about the issue, the staff was extremely rude. Even after explaining that we are a one income family with a special needs child. Their "hands were tied". More

This was, by far, the best dealership with which I have ever worked. I'm not exaggerating. I purchased a pre-owned BMW at this dealer with financing from my bank. I told Daniel Sun (my salesman) exactly wh ever worked. I'm not exaggerating. I purchased a pre-owned BMW at this dealer with financing from my bank. I told Daniel Sun (my salesman) exactly what I needed/wanted from a vehicle. He listened intently, was very kind and respectful to me and, most importantly, was knowledgeable about specific features of the make and model which fit my needs. The Car Fax and recent maintenance sheets were ready for me to look at after I test drove the vehicle. There was absolutely no rush or pressure for me to read through the documents. I asked all of the questions I wanted and received thoughtful, detailed answers. What was really refreshing was, if Daniel didn't know the answer to a question (which was rare) he would confirm with the GM or another salesman rather than give a vague answer or say "google it" which is what happened at other dealers I had been to. Also, negotiating the deal was easy. I was concerned that there was a dent in the door -- the dealer fixed it the next day at their cost. I wanted to take the car to a BMW mechanic -- the GM allowed a two-day period in writing for inspections. When a small issue was found by the BMW mechanic, I brought the car back and it was fixed, again, at no cost to me. I was given great information about additional programs and benefits e.g. tire/wheel protection, paint protection, etc. but I wasn't pressured to purchase things I didn't need. Overall, an amazing experience considering that I went in with a cynical attitude (expecting yet another person to manipulate and pressure me into a purchase) and came out with enormous respect for Daniel Sun, the GM and the service team who, undoubtedly, I will trust with my car in the future. More

I asked for a car fax on a used vehicle- after 3 days and 7 messages back and forth the car was sold and I still never heard anything on its history or the fact that it was sold. They just ignored the follo 7 messages back and forth the car was sold and I still never heard anything on its history or the fact that it was sold. They just ignored the follow up emails. This place came recommended but I guess a small commission doesn't rate good customer service. I asked for a managers name but was told "they would look it up and get back to me." WOW these people should be grateful that they have a job. More

I usually do not write reviews, but I have been so impressed by their service department even though I did not by Jeep from them. That did not matter, they treated me as a loyal Spitzer Homestead cust impressed by their service department even though I did not by Jeep from them. That did not matter, they treated me as a loyal Spitzer Homestead customer the minute I arrived at t he service department. Because of Bill Lee, the service manager and Jane, I bought a new Jeep from this year; they have earned my business the old fashioned way Service and professionalism. And guess what their sales department was just as professional, with Dion Steward in sales, he was friendly and patient, Ed Rodgers, in finance another professional who put the customer first. I cannot say enough about Spitzer of Homestead. Just a top notch operation. Thank you all. You have my recommendation and a loyal customer. More