Spitzer Chrysler Dodge Jeep Ram of Homestead

My experience was amazing and a breeze. Andres was amazing and Jack also was great too. The process was a breeze. Love my new truck. amazing and Jack also was great too. The process was a breeze. Love my new truck. More

My dream car "2019 Journey" Haydee Estrada was my sales person and she was great. She was determined to put me in my dream car and she did!! Thanks Haydee Haydee Estrada was my sales person and she was great. She was determined to put me in my dream car and she did!! Thanks Haydee More

Andres Saldana was excellent and responed immediately to all my questions since I found my car in a different city. We made all arrangements while I was on vacation. I came home and my new car was waiting a all my questions since I found my car in a different city. We made all arrangements while I was on vacation. I came home and my new car was waiting at dealership in Miami. More

I am thrilled! Kevin was amazing. He got me into not only my first new car but the car of my dreams! I never thought it was possible but he did it, politely and with Kevin was amazing. He got me into not only my first new car but the car of my dreams! I never thought it was possible but he did it, politely and without any pressure. The whole experience was professional, easy and smooth. More

Best service Brandon was great explaining everything from the trade in to the actual break down of the vehicle I was buying. A pleasure to work with this dealershi Brandon was great explaining everything from the trade in to the actual break down of the vehicle I was buying. A pleasure to work with this dealership! More

Service Department Horrendous Service Department, completely and utterly disorganized. Had a scheduled appointment for emissions recall. I had waited in overhang 15 min Horrendous Service Department, completely and utterly disorganized. Had a scheduled appointment for emissions recall. I had waited in overhang 15 minutes to be greeted as others cut in front of me with being helped I went inside and proceed to wait another 10 minutes for line to move forward. Shuttle service that is advertised on Spitzer website seems to be non existent since I let them know I need a shuttle to get back to work. But after 45 minutes of waiting still no shuttle! I will avoid coming back here if there is anothe Chrysler Service department in the Homestead area! More

Bad ram Never do business with these people no all of them are bad just sold me a new ram limited that had a leak from rain water had my truck for 9 weeks wou Never do business with these people no all of them are bad just sold me a new ram limited that had a leak from rain water had my truck for 9 weeks would not trade me out of it I now drive a gmc only reason I gave them a one star because I couldn’t go any lower! More

Worst Service Dept. A comedy of errors with each trip to service dept. It has only gotten worse since Marko has been there. Not so much the quality of work but everyth A comedy of errors with each trip to service dept. It has only gotten worse since Marko has been there. Not so much the quality of work but everything else. When the warranty and not so free oil changes run out I will be finding somewhere new. Do not waste your time or money here. Until then it is the closest dealership to home and am starting to enjoy being that difficult customer. 2013 Ram 1500 Lemon to 2015 Emmissions cheating Ecodiesel. Never again. More

Marko Torres and the service department were excellent On 11/18 my radiator fan failed in my Promaster City while on vacation in Big Pine Key. After two days of Key West Dodge Chrysler ignoring me and Fiat On 11/18 my radiator fan failed in my Promaster City while on vacation in Big Pine Key. After two days of Key West Dodge Chrysler ignoring me and Fiat Chrysler Service Center only telling me why the could not help me, I was facing a dark and gloomy situation of having to pay to tow a vehicle under full warranty to Homestead and rent a car for two weeks and return to pick up my car according to the Fiat Chrysler Service Center. On 11/20 I contacted Spitzer Chrysler Dodge Jeep Ram of Homestead Service Center and spoke with Marco Torres. Suddenly the sun was shining brightly! Instead of having people tell me why they could not help me, Marko began working on a way to help me. By Tuesday afternoon a tow truck was on the way to pick up my van. By Wednesday afternoon my van was repaired and ready to go. I picked up my van on Friday at 7:30 and headed home. I consider the service I received from Marco Torres above and beyond! I believe Fiat Chrysler gaining the trust of current and previous customers is dependent on Customer Service. More

Kudos to Service Department!!! This was by far the best experience in dealing with a mechanical issue with my jeep. Drove to the dealership with an issue and Marko was extremely he This was by far the best experience in dealing with a mechanical issue with my jeep. Drove to the dealership with an issue and Marko was extremely helpful and took care of me the same day. Very thankful for him and his team for assisting with a problem I otherwise would not have known what to do. Will definitely be coming back and would recommend to anyone I know. Great team at this location!!! More