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Spitzer Chevrolet Northfield
Northfield, OH
397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 397 reviews
September 28, 2017
Just fine. Jessica was very pleasant, and made me feel at ease. She helped in every way to make sure the car was the right one for me. Jessica was very pleasant, and made me feel at ease. She helped in every way to make sure the car was the right one for me. More
by frequent driver
Employees Worked With
Jessica Valigosky
September 27, 2017
Jessica 👍🏼 Very good experience at the dealership. Jessica was very personable, explained everything well throughout the purchase process, and answered all of ou Very good experience at the dealership. Jessica was very personable, explained everything well throughout the purchase process, and answered all of our questions. Will let friends and family know; highly recommend. More
by Kbender8
Employees Worked With
Jessica Valigosky
September 05, 2017
Service They have one price listed on their website for an oil change & another listed at the dealer. I told him the price is $10 lower on the website, he got They have one price listed on their website for an oil change & another listed at the dealer. I told him the price is $10 lower on the website, he got very nasty & said show me. When I showed him he stated you are the only person that mention it. So that makes it right to cheat people because they don't mention it!! When he told the other guy that he saw it on the website that guy stated he knew. He asked him first & he played like he had know idea & now he claims he knew. i would rather pay twice as mush then go somewhere they are going to rip you off. I can om nly imgine how many people had an oil change at the posted higher price. When I stated the website & the posted price should match he stated not his problem. I got me car from hear & have had many items serviced, now I wonder haw much money the ripped me off for. And he stated you can't use your coupon on a special...what special it is a price listed on your website as the everyday price not a special & they didn't know it was there. They definitely will rip you off so keep your eyes open. More
by Kathy Gagliardo
Employees Worked With
Alec Dadas
September 01, 2017
Great Experience Today I went in to simply check and see if my Strut was leaking. Jacob, my mechanic, along with Al, helped to find out the issue. They were extremely Today I went in to simply check and see if my Strut was leaking. Jacob, my mechanic, along with Al, helped to find out the issue. They were extremely respectful which is most important to me. They also ran my car through the car wash for me free of charge. Great people, great service! More
by Jfink14
Employees Worked With
Al (at service desk), and Jacob(Mechanic)
August 22, 2017
What A Positive Experience and Great Service Team We were visiting nearby Hudson Ohio from Virginia for a wedding when we experienced a mechanical issue with our Chevrolet Tahoe. Our call to Spitzer's We were visiting nearby Hudson Ohio from Virginia for a wedding when we experienced a mechanical issue with our Chevrolet Tahoe. Our call to Spitzer's service department was answered promptly and the situation explained. They indicated an ability to squeeze us in. On arrival was immediately greeted by the Service Advisor Alec Dadas to whom I had spoken on the phone. I was quickly informed of suggested steps by both the advisor and a very competent and informed service technician (a name I unfortunately did not write down), and next thing I knew the vehicle was being taken by this excellent technician to the service area. The team did a superb job keeping me informed, provided me a comfortable place to wait and importantly everyone in the dealership that passed by spoke - very friendly place. What a great experience all the way around. I was repaired and on my way in 90 minutes, slightly below the initial cost estimate AND THE CAR HAD BEEN WASHED SO IT WAS READY FOR THE WEDDING. Horror stories abound of being taken advantage of on auto repair issues when travelling away from home. The team at Spitzer was just the opposite. If we did not live 500 miles away from Spitzer they would be our dealer of choice - even for buying an auto, simply based on the positive experience. Excellent service, excellent communication and this Spitzer's team epitomized top quality Customer Service. A Grateful Virginia Visitor More
by Visitor
Employees Worked With
Al Dadas
August 21, 2017
Bait and switch Their website advertises a lease at a price available to all, with a certain downpayment, and email with their customer service (internet) group confi Their website advertises a lease at a price available to all, with a certain downpayment, and email with their customer service (internet) group confirms "those are absolutely real numbers". Expect the dealership has no idea what you are referring to, even when shown the emails from the customer service person. And lo and behold, when that is brought to the attention of the CS person via email, there is no further reply. While they obviously do well by some, for me, this was bait and switch all the way. So, we will be taking our business elsewhere, and buying instead of leasing. More
by GJ
Employees Worked With
not disclosing, not the employee's fault
August 01, 2017
Awful experience What a waste of time! Jessica salesgirl never introduced herself by name, had little knowledge of cars she was selling. The Chevy philosophy seems to What a waste of time! Jessica salesgirl never introduced herself by name, had little knowledge of cars she was selling. The Chevy philosophy seems to be to waste as much time as possible to beat you down into buying a car. Does Chevy forget that information is all online and they should be transparent with information? Not to mention their offer for my car was way below, $3,000 below the offers from two other dealers. Don't waste your time. Toyota and Honda much less stress and way more pleasant experience. Left Chevy and purchased two Hondas same day. Never wasting my time at a Chevy dealer again. More
by shelly73
Employees Worked With
Jessica Valigosky
July 22, 2017
I recommend this dealer I took my 2013 Equinox to Spitzer Chevy in Northfield for an ongoing, elusive noise I was experiencing when the brakes were applied. I work in a hos I took my 2013 Equinox to Spitzer Chevy in Northfield for an ongoing, elusive noise I was experiencing when the brakes were applied. I work in a hospital and can be called into work any day at any time, so being without transportation is an issue. When the noise came back after only 2 weeks, I returned to the dealer. They took the time to thoroughly research the problem, determine the source of the problem, and repair it, this time at no charge to me. This process took about 3 days during which I was given a rental car free of charge. Al Dadas the service writer and Joe Postlethwait the service manager were especially helpful. More
by Indyrph
Employees Worked With
Andrew Neri
July 19, 2017
Good Dealer so far. Good sales experience. Friendly and helpful. Could be a little better and returning calls. Price was a little higher than other dealerships. Overa Good sales experience. Friendly and helpful. Could be a little better and returning calls. Price was a little higher than other dealerships. Overall I would recommend. More
by 1234
Employees Worked With
Jessica Valigosky
July 19, 2017
Good experience Jessica was a professional salesperson. She listened to our requirements and delivered on our expectations. We really enjoy driving the Trax and may Jessica was a professional salesperson. She listened to our requirements and delivered on our expectations. We really enjoy driving the Trax and may decide to keep it after the lease is over. More
by bfalkowski
Employees Worked With
Jessica Valigosky
