Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Spitzer Chevrolet Northfield
Northfield, OH
411 Reviews
Whether you're searching for a reliable Macedonia auto repair shop or affordable payment options for a new car, Spitzer Chevrolet Northfield has got you covered! Your local Northfield Chevrolet dealership serves Cleveland, Macedonia and Strongsville drivers, as well as out-of-town customers that have made the drive over and over because they know our service and selection are the best for miles. Use the map above to get directions to our Chevrolet dealership from Cleveland and Strongsville or anywhere in the Macedonia area. If you have any questions about our hours or directions, please call us at 877-602-5618. We can't wait to see you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 411 reviews
July 01, 2025
I recently had to replace my college-aged son's car and ended up at Spitzer Chevy in Northfield. We had a specific year, model, and price range in mind, and looked at a few vehicles. One of the options was ended up at Spitzer Chevy in Northfield. We had a specific year, model, and price range in mind, and looked at a few vehicles. One of the options was a 2017 Chevy with 88,000+ miles, priced at over $10,000. Due to the poor condition of my son's current car and his impending return to school, I felt pressure to act quickly. That urgency unfortunately clouded my judgment. We visited the dealership just before closing on a Saturday. While waiting for our trade-in to be evaluated, we overheard a high-pressure interaction between another customer and their sales rep. The GM told the couple that if they didn’t buy the car they were considering in the next 15 minutes, he was going to send it to auction. It was an extremely aggressive, uncomfortable tactic—and frankly should’ve been my first warning sign. When we received our quote, it included two add-on “security packages” totaling $1,300—neither of which we asked for. I left to discuss the situation with my wife, who was concerned about the high mileage, the price, and minor body damage. The next morning, I called our sales rep, Jacob, and made an offer $1,000 below the quote, asking them to remove the unnecessary add-ons. He said they’d remove the add-ons, but refused to negotiate on price at all. They showed no interest in working with us. Against my better judgment, and driven by safety concerns for my son, I went through with the purchase. That’s when I had to deal with the finance manager, Wally—who was rude, dismissive, and clearly more interested in upselling than helping. Despite my excellent credit score (825+), he initially offered me a loan with an inflated interest rate—because he stood to gain a kickback from the lender. Only after I pushed back did he reluctantly lower it, treating it like he was doing me a personal favor. He rushed through the paperwork, didn’t explain anything, and acted as if I was wasting his time. After the purchase, Jacob called to check in. I told him I was experiencing major buyer’s remorse and felt taken advantage of. I asked to speak with a manager. He said he’d pass along my concerns—but no one ever called. A week later, Jacob followed up again. I told him I was still unhappy and disappointed that no one had reached out. Again, he promised to relay the message. Again, no response. Looking back, the GM’s aggressive behavior, the unnecessary add-ons, the refusal to negotiate, the manipulative financing tactics, and the complete lack of post-sale support all point to one thing: this dealership does not care about its customers—only making a sale. I pride myself on being a careful consumer, but I let urgency and emotion cloud my judgment. I ended up with a car that wasn’t worth the price, from a dealership that treated me with indifference. Please learn from my experience: Avoid Spitzer Chevy in Northfield. If you value honesty, transparency, and customer service, look elsewhere. More
by scrowrep
June 25, 2025
Great people and very professional. Quick and easy with fair pricing. I would suggest friends and family to check them out Quick and easy with fair pricing. I would suggest friends and family to check them out More
by Michael.lagorga
June 24, 2025
Carmin was the best and most knowledgeable person I've ever worked for. She's the bees knees! ever worked for. She's the bees knees! More
by Carguy
May 20, 2025
Jordan Ergang was helpful and way to work with during the process of finding a vehicle. process of finding a vehicle. More
by NM
May 17, 2025
Christopher shoulders was a very helpful and Very friendly good service. He answered all our questions and was very willing to show and explain all that we needed to know. The process was very Pleasa friendly good service. He answered all our questions and was very willing to show and explain all that we needed to know. The process was very Pleasant More
by rdragon001
Employees Worked With
May 07, 2025
My overall experience at Spitzer Chevrolet, Northfield was outstanding! All team members were professional, courteous, and welcoming. Alec Dadas exceeded my expectations and is clearly knowledgeable abou was outstanding! All team members were professional, courteous, and welcoming. Alec Dadas exceeded my expectations and is clearly knowledgeable about his product line. I knew my vehicle was in expert hands. I highly recommend him and will return for subsequent service visits. All of my issues were resolved in a timely fashion! 👍 More
by Sutton1003
Employees Worked With
May 04, 2025
Jon is very honest and easy to work with. He goes the extra mile for his customers. Everyone I worked with through the purchase process at Spitzer Northfield was wonderful, they gained a life He goes the extra mile for his customers. Everyone I worked with through the purchase process at Spitzer Northfield was wonderful, they gained a lifelong customer! More
by Rhiannon
Employees Worked With
Jon DiFranco, Willie Dies
April 29, 2025
Great service, from the front door to closing the deal. Chris and Frank did a great job showing me vehicles let my profile, walked me through picking the best option. Will in finance helped me find the cor Chris and Frank did a great job showing me vehicles let my profile, walked me through picking the best option. Will in finance helped me find the correct warranty to protect my purchase. More
by tonyslawiak71
April 18, 2025
This was a great experience! Jordan and Steve really made this an exceptional day. Thank you 😊 Jordan and Steve really made this an exceptional day. Thank you 😊 More
by Kathlynclouet
Employees Worked With
April 06, 2025
The experience of leasing a car at Spitzer Chevrolet and having Carmin Citraro walk me through it was easy. Everything went smoothly and I am now enjoying my Chevy Trailblazer having Carmin Citraro walk me through it was easy. Everything went smoothly and I am now enjoying my Chevy Trailblazer More
by Gameball44
Employees Worked With
