Spitzer Chevrolet Amherst

I had a scheduled service appointment at 8:30 AM to have a check engine light diagnosed. What followed was one of the most frustrating and disorganized service experiences I’ve ever had. When I dropped t a check engine light diagnosed. What followed was one of the most frustrating and disorganized service experiences I’ve ever had. When I dropped the vehicle off, I was told I would receive a call once the mechanic evaluated it. After hearing nothing all day, I called around 3:00 PM and was told the vehicle hadn’t really been looked at yet, but that the mechanic thought the motor might be bad. I was told I would receive a follow-up call shortly. By 5:00 PM—still no call—I reached out again. At that point, I was told the mechanic now believed the engine was “shot” due to internal oil burning, and that my vehicle was already being towed to another dealership in Cleveland for further inspection. This was done without my knowledge or consent, and I was not even told which dealership it was being sent to. The next day, I received no call. I contacted the original service department multiple times just to find out where my vehicle was, and each time I was told “someone will call you today.” No one ever did. After two days of no communication, I had to personally call around to multiple dealerships until I finally located my vehicle. When I did, the receiving dealership had no information about me, no work order, and no idea why the car had been sent there. My vehicle then sat untouched for nine days with no diagnosis, no updates, and no accountability from anyone involved. In the end, I had to pay out of pocket to have it towed home myself. To summarize: No communication unless I initiated it Major decisions made about my vehicle without my consent No transparency about where my car was being taken Complete breakdown in coordination between dealerships My vehicle effectively abandoned with no action taken I drove the vehicle in under its own power without any major drivability issues, yet within hours I was being told the engine was “shot” with no clear diagnostic explanation provided. This experience showed a serious lack of professionalism, communication, and basic customer care. I would strongly recommend others think carefully before trusting this service department with their vehicle. More

The best. Always wanting to help! Service was very easy to deal with and took care of ally problems. Always wanting to help! Service was very easy to deal with and took care of ally problems. More

Mara was very pleasant and extremely helpful in resolving my issues!! She was such a joy to work with and she made my first experience dealing with Spitzer Chevrolet an amazing one!!! If I ever need any serv my issues!! She was such a joy to work with and she made my first experience dealing with Spitzer Chevrolet an amazing one!!! If I ever need any services again, I will definitely return to Spitzer Chevrolet because of the treatment and care that Mara ensured I received!!! More

Great experience. From sales consultant Andrew Epperly to GM Brett Clapham to VIP manager Michael Whatley Jr all were low key and transparent. Great customer service From sales consultant Andrew Epperly to GM Brett Clapham to VIP manager Michael Whatley Jr all were low key and transparent. Great customer service. More

Friendly and convenient to schedule. Always pleased with the service and the results as well as their pleasant attitude. Always pleased with the service and the results as well as their pleasant attitude. More

Salesman was very courteous and friendly. When I walked in to your business I explained that I was just looking not sure if I was buying. Salesperson still showed me vehicles and talked with When I walked in to your business I explained that I was just looking not sure if I was buying. Salesperson still showed me vehicles and talked with me. I had first went to bass Ford and the salesperson showed me no vehicles and was not very helpful. I walked out and came to your car lot. Because of the service I had there, I walked out with a brand new car Thank you for such a great team. More

Great sales & service, very professional dealership. We’re a repeat customer for over 5 years…. We’re a repeat customer for over 5 years…. More

Holly and Mara are very helpful when servicing my vehicle. Scheduling for service has been very accommodating. vehicle. Scheduling for service has been very accommodating. More

While I did not yet make a purchase, they made the process easy and enjoyable. I wasn’t pressured or being pushed into anything. Thomas was amazing and had great insight about the vehicle. process easy and enjoyable. I wasn’t pressured or being pushed into anything. Thomas was amazing and had great insight about the vehicle. More

Mark the dealer was helpful and friendly Brought home what I intended to search for. what I intended to search for. More