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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
660 Reviews

660 Reviews of Spitzer Buick GMC Parma - Service Center

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September 20, 2024

Kelly was a very nice and polite lady. Also, professional. Answered all my questions. The experience was great! I'm moving to Colorado and I have to find a new mechanic and I'm not looking More

by SALLY.MAE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly, Zach Niemesch
Sep 24, 2024 -

Spitzer Buick GMC Parma responded

Sally, Thank you for sharing the positive experience you had with Kelly. We are so glad that she was both kind and helpful during your recent visit. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels- on behalf of the entire team!

September 17, 2024

When I walked through the door I felt welcome everyone was so professional and kind. The best thing is the Manager offered us some lunch. More

by dturner0116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Kubow, Travis Freeman, Zach Niemesch
Sep 18, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your kind review! We are pleased to hear that our team provided you with A+ service throughout your visit. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!

September 17, 2024

Very efficient. Friendly greeting, pleasant waiting area with amenities. I was asked if I wanted the additional filters needed at my car mileage, I agreed & that was More

by DONNATHEBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Spitzer Buick GMC Parma responded

Donna, Thank you for taking the time to leave us this wonderful review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

September 16, 2024

I been servicing my vehicle here since I bought it they tell me everything is good and there not checking nothing I just checked it my self and had no fluids in my car like radiator and break More

by CJTHEDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Amazing customer service provided by Kelly, she was helpful and went above and beyond to assist me. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hettinga
Sep 18, 2024 -

Spitzer Buick GMC Parma responded

Liz, Thank you for sharing your positive experience with us. We are glad that Kelly took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

September 12, 2024

Took 3 visits to fix one issue. Zzzzzzz ZZZ zz. Zz z ZZZ. ZZZ z z z zzzz. Z More

by mikin.quality
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Made an appointment on my Buick app and was told they didn’t have it in their system. Said I would need to reschedule then after I told them I made the appointment two weeks ago they finally found it. Th More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New women in service
September 08, 2024

I went in for a simple oil change tire rotation and to patch a tire that had a plug in it and the technician working on it scratched my rim in multiple places while dismounting and mounting the tire on th More

by DANIEL SIMU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
Sep 10, 2024 -

Spitzer Buick GMC Parma responded

Daniel, it is indeed valuable to receive your feedback on your experience servicing with us at Spitzer Buick GMC Parma and we want to ensure your concern gets tended by the correct personnel whom we offer you to reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance to turn your experience around. In the meantime please have the safest travels in your GMC!

September 07, 2024

Been to the dealership three times for warranty work and the issue has yet to be resolved More

by davidsudetic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken and Zach
Sep 10, 2024 -

Spitzer Buick GMC Parma responded

davidsudetic, we are indeed appreciative of your feedback and want to ensure you receive the correct assistance towards resolving your warranty concern in good time at Spitzer Buick GMC Parma. Please reach out to our General Manager Adam Black at 886.246.6093 at your allowance and in the meantime we send you wishes of joy and safety in your GMC!

September 06, 2024

Nothing to do with service. Outrageous that you raised price by 100% to offset you dealer purchase. Goodbye. I can see your loss of good/great people. Your liberal ways suck. Th More

by BPARRY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Kubow
Sep 10, 2024 -

Spitzer Buick GMC Parma responded

BPARRY63, your trust in us for your safety and comfort on the road are indeed valuable to Spitzer Buick GMC Parma and we certainly want to ensure the correct personnel tends to your concerns to improve your experience. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance and until then we wish you enjoyment in your Cadillac!

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