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Spitzer Acura - Service Center

McMurray, PA

4.8
618 Reviews

618 Reviews of Spitzer Acura - Service Center

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October 06, 2024

I really appreciate getting the same service advisor each time I use the service department. Layne is great! Efficient, friendly, knowledgeable - can't beat that! More

by WLUCAS33911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that Layne had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

October 06, 2024

I brought my vehicle here for service and it currently is doing what it was doing prior to me bringing it in. $900 later and I knew I should have taken it elsewhere. Very frustrating and inconvenient. Feedba More

by cacord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wes. I did not work with any of the above. They not once contacted me
Oct 08, 2024 -

Spitzer Acura responded

Thank you for this feedback. We are very sorry to hear of your dissatisfaction with our service department and we do apologize for the lack of communication. Were glad to hear that you were able to speak to Albert. If you still have any questions, feel free to contact us and ask for Albert. Thank you!

October 04, 2024

Work was done in a timely manner. I was able to get a loaner and Layne was very professional and organized. I recommend Spitzer Acura. More

by JILLBRODBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Spitzer Acura responded

It's great to hear that Layne were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

October 02, 2024

Excellent customer engagement from Janine and timely, professional service from the staff. I waited on site - 2 hours for yearly inspection and emissions testing. More

by joycewinkler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malone, Janine
Oct 02, 2024 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Joyce, and we look forward to working with you again.

October 01, 2024

Very satisfied with the service and service manager work was completed in a timely manner. I have already scheduled my annual State Inspection for November. More

by DREW.SKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Spitzer Acura responded

Drew, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

September 28, 2024

Everyone was accommodating, kind, helpful and made us feel comfortable while we waited. The mechanics and garage staff was very friendly and knowledgeable. Our vehicle was well taken care of and very cle More

by CW217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Guy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Bruni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Guillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Drakulic
Sep 29, 2024 -

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

September 25, 2024

It’s is always a pleasure to work with Layne. He is very attentive and informative More

by Judynotaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Spitzer Acura responded

Judy, Thank you for leaving Layne this terrific review! We are glad to hear that Layne took stellar care of you and your automotive needs. We are happy to know that he was very attentive, informative and was a pleasure to work with. Please do not hesitate to let us know how we may be of further service to you.

September 24, 2024

You were accommodating and the one who attended to me was most cordial and made me feel comfortable. I am an elderly widowed lady. I was in and out in 2 hours. I only ran the car about a thousand miles th More

by lvc302llx
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine
Sep 25, 2024 -

Spitzer Acura responded

We are grateful for you leaving Jeanine this stunning review! We are thrilled to hear that Jeanine took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that she was accommodating and made you feel comfortable. Please drive safely and do not hesitate to let us know how we may be of further service to you.

September 22, 2024

Spitzer Acura provides great service each and every time I bring my vehicle in for service. All of the staff that I encounter are warm and friendly. My tech is very personable. Spitzer is always a hit and More

by DDSMSNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Acura.

September 22, 2024

Work was completed efficiently and everyone was very helpful. Service was done as requested and done promptly. More

by pdh0855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Layne met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

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