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Spitzer Acura - Service Center

McMurray, PA

4.8
672 Reviews

672 Reviews of Spitzer Acura - Service Center

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February 09, 2025

The service dept is always great to work with. Keith was great and very helpful More

by BARKER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2025 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Keith here at Spitzer Acura. We appreciate your business and hope to see you again soon!

February 08, 2025

Layne is knowledgeable and thorough. But more importantly, he is very customer focused. By that I mean, if you have a specific problem, like need the car by a certain time, Layne makes e More

by HOFFMAN.TF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2025 -

Spitzer Acura responded

Thank you so much for your kind words for Layne and for taking the time to leave us this wonderful feedback!

February 08, 2025

Car has been in 3 times to fix the radio. This time (overnight) the part did not come in, radioisotope still not fixed. Dealing with this issue sine September 2023. Albert is a nice man. More

by 2lambs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Feb 09, 2025 -

Spitzer Acura responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 04, 2025

My service has always been excellent at Spitzer Acura. Layne has always been kind and helpful and willing to answer any questions. More

by MADCARLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Layne and our team, and we look forward to working with you again.

February 02, 2025

Albert, service manager, came to my rescue. I had a blowout in my tire, and he replaced it immediately for me. He managed to squeeze me in into his busy schedule. I can’t tell you how good it f More

by Mary6950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert, Service manager
Report | Print
Feb 03, 2025 -

Spitzer Acura responded

Thank you so much for your kind words, Mary, and for taking the time to leave us this wonderful feedback!

February 02, 2025

Acura service team took good care of me by fitting me in for car inspection. More

by CJFRAN42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 30, 2025

Layne Ciminel did a great job as always helping me schedule and addressing my service needs More

by CARY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Spitzer Acura responded

Cary, Thank you for sharing this review with us. Layne and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail.

January 30, 2025

Always get good advice and service from this dealership. Will continue to use them for all of my automotive needs. More

by VATERD
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Spitzer Acura responded

Thank you for your wonderful review! We are glad that our team consistently provides you with 5-star service and we look forward to continue providing you with our best care in your visits to come. Safe travels!

January 26, 2025

Great customer service, friendly customer service, fast customer service, clean waiting area, will find back More

by carlacoyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Spitzer Acura responded

Carla, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 26, 2025

Service department always get me a loaner. Very kind and always a phone call away. Layne, Albert, and Keith are super nice. I’ve been using this Dealer since 2007 and always satisfied! More

by TLe1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Guy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Layne, Albert, and Keith met your service expectations. Thank you again for choosing Spitzer Acura. We look forward to having you as one of our valued customers for many more years to come!

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