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Spitzer Acura - Service Center

McMurray, PA

4.8
567 Reviews

567 Reviews of Spitzer Acura - Service Center

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August 25, 2024

Communication was awful. When car is dropped off why ask for time you need it back when is doesn't matter!! More

by migyanko2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 26, 2024 -

Spitzer Acura responded

After looking into this situation with all involved on our end we were not aware that you needed it back at a certain time. No one recalls you mentioning a time and it was not notated anywhere at time of check in. We make every effort to accommodate a time request when we know about it. In the future, please let us know when you drop it off. If you wish to discuss further, feel free to give me a call at 724-941-9800. Adam Drakulic GM.

Aug 26, 2024 -

migyanko2 responded

My wife did tell Jeanine we needed it back by 3pm at the latest. We usually drop it off and put the time on the drop off form. This time we trusted the information with your staff and it wasn't relayed to anyone Thanks Dave

August 23, 2024

I can't say enough about the service department! Great people, no pressure, easy to work withprompt and efficient! More

by WLUCAS33911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

August 23, 2024

Spitzer Acura employees have always been respectful and courteous when servicing my vehicle. The work is done in a timely manner. More

by GREENLIEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura. We look forward to having you as one of our valued customers for many more years to come!

August 19, 2024

Wait time for repair was longer than expected. I had to push the gal in the service dept. to stay in touch with the technician to provide me updates, because I had other appointments planned in t More

by doddsx4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janene
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Aug 19, 2024 -

Spitzer Acura responded

doddsx4, thank you for your feedback on your recent visit to service at Spitzer Acura and your recommendation! Your experience is very important to us and we would like to offer for you to speak directly with our Service Manager Albert Malone at 724.941.9800 to allow him to improve on it for you. In the meantime, please enjoy your travels with safety in your Acura!

August 17, 2024

Layne is a terrific person. He is extremely helpful and very kind. Always pleasant and professional. Awesome human being More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2024 -

Spitzer Acura responded

Thanks for sharing about your experience with Layne here at Spitzer Acura. We appreciate your business and hope to see you again soon!

August 17, 2024

brand new windshield leaks and the brakes are now messed up... something rubs on the brakes when I brake More

by tmcmanamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Layne Ciminel
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Spitzer Acura responded

tmcmanamon, thanks for bringing it to our attention. We are looking into it and will be in touch. - Spitzer Acura.

August 15, 2024

Layne is great. He is personable, courteous and thorough when informing me about my vehicle. he makes the process easy and stress free. More

by kenran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Spitzer Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Layne and our team and don't hesitate to let us know if we can further assist.

August 14, 2024

Will recommend to anyone looking to buy a new or used car. Definitely willing to stand behind their products and words. More

by deutschdevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Spitzer Acura responded

Devin, Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again!

August 07, 2024

Service team provided timely communication and completed work quickly and shared any concerns. team did a great job More

by Karena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Spitzer Acura responded

Thank you so much, Karena, for your kind words for our service team and for taking the time to leave us this wonderful feedback!

August 05, 2024

Polite, helpful. Able to easily schedule weekend appointment for inspection. Done in less than an hour More

by vargo18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

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