Spitzer Acura - Service Center

Just In Time Excellent Service Was in the area at 11:30am and needed an inspection as mine was overdue. Asked if I could be squeezed in around Noon. Pat was most accommodating whi Was in the area at 11:30am and needed an inspection as mine was overdue. Asked if I could be squeezed in around Noon. Pat was most accommodating while advising they did have 4 others to do to. I had purchased my 2007 TL-S there and asked for a few discounts which they gave me (I like how they rewarded my loyalty). Got a complimentary loaner (2018 TLX), free car wash and vacuum, and 4 new tires. After a few other minor fix-em ups Layne tagged team and brought me to the finish line by 5:30pm. Great service today. Would highly recommend! -- D.M. More

Classy cars & friendly, fair dealership I am a long time customer st Spitzer Acura. This is my 4rh Acura TL/TLX and I love this car! Classy, luxury sporty car and the dealership has always b I am a long time customer st Spitzer Acura. This is my 4rh Acura TL/TLX and I love this car! Classy, luxury sporty car and the dealership has always been fair in pricing. Always treats you well and goes the extra step. Rob White and Jeremy Benson are super. Highly recommend the Acura and this dealership! More

Professional and Honest I have had serval dealing with this dealershipl . Carrie has the most attentive and professional knowledgeable way to help you accomplish your go I have had serval dealing with this dealershipl . Carrie has the most attentive and professional knowledgeable way to help you accomplish your goal . What a Gem!!! Such clear honesty and assistant in communication. Thank you . Thank you. God Bless More

Disappointed Customer Service I was very disappointed with the service I received last week. I had an appointment for Thursday at 7:30 for 2 recalls. Since I was dropping the car I was very disappointed with the service I received last week. I had an appointment for Thursday at 7:30 for 2 recalls. Since I was dropping the car off, I took it in on Wednesday and left it. Wednesday afternoon I received a call stating that they got my car in and my recalls were complete. The 12 points inspections indicated I needed brake pads. At first I did say not to do the brake pads., however, Thursday morning (remember I had an appointment) I called and said go ahead and do the brakes. On Friday afternoon at 3:30 pm I arrived to pick up my car and was I was told the brakes were not done. No apologizes, no explanation. I was advised that I wait in the waiting room while the papers were prepared. I was not impressed at all on how this was handled and the customer service I received. More