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Spitzer Acura - Service Center

McMurray, PA

4.8
684 Reviews

684 Reviews of Spitzer Acura - Service Center

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July 26, 2023

I am new to Spitzer, but my first two service needs were finished on time and were handled professionally and correctly. So far so good! More

by JBSTIGER700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 25, 2023

John Layman consistently provides the best of customer care. Mr Layman is professional and affable. He always answers any and all questions we may have. Always explains things in a way that we understand More

by KBARGIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Jul 26, 2023 -

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear John is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Jul 26, 2023 -

KBARGIEL responded

We have been buying acura’s from you since 2009. If we were not as happy with your dealership and service department as we are with our acuras we would not be so loyal to this brand. Also Laney, in the service dept. is also fantastic. Jodi in the office is a complete joy always! All of these folks represent Spitzer acura as a great dealership. They exceed great customer relationships!

July 25, 2023

Professional, understanding, provided good feedback with expectations and time to complete service. Car was cleaned and ready as communicated. More

by dsprague0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Jul 26, 2023 -

Spitzer Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 22, 2023

John greeted me with a smile and hello welcome. He was very polite and reviewed why I needed service. He explained the situation and showed me to the customer lounge. When the service was comple More

by JOHN.OLEYNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Jul 23, 2023 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business, John, and hope to see you again soon!

July 22, 2023

Thank you to Keith Knowlson and the service department for your great customer service…very satisfied with the work done! More

by BTARANTINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Keith and our team delivered such a great experience!

July 21, 2023

Service was great and provides loaner car which made it most convenient. I was advised of the cost and it did not change. Thanks More

by Marcole324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2023 -

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

July 21, 2023

John was very friendly and explained what was to be done. Asked if I had any questions about the work being done. I felt very satisfied. More

by SMITH2710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Jul 23, 2023 -

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 21, 2023

Service was good. Car is defective. Would appreciate an even trade. The electrical issues are far too much in that vehicle. More

by KENNCLEMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Drakulic, Andrew Spitzer
Jul 23, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your experience. If you would like to further discuss your car's issues, feel free to contact us at your convenience.

July 20, 2023

Spitzer employees are very professional and friendly. Layne is always kind and helpful - he is knowledgeable and provides the advice I need. . More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear Layne and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 20, 2023

John has delivered high quality service and clear communication with every visit. I recommend him. More

by rdeiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Jul 20, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

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