Spitzer Acura - Service Center

Very efficient. Just had the car in for routine service - no issues. waited for the car to be done in the lounge - always have fresh coffee, water and a snack ready for you. - no issues. waited for the car to be done in the lounge - always have fresh coffee, water and a snack ready for you. More

Excellent work on the service of my Acura RDX. Layne is very professional and very customer focused. He continuously kept me informed of the status and was right on time on starting and finishing up the wo very professional and very customer focused. He continuously kept me informed of the status and was right on time on starting and finishing up the work. Kudos!!! More

Layne Ciminel handled my problem ASAP and even had a loaner ready for me. He always makes me feel special. He is VERY courteous and competent. loaner ready for me. He always makes me feel special. He is VERY courteous and competent. More

Layne Ciminel was very helpful as well as knowledgable. The courtesy that this dealer as well as the service department goes beyond expectations. i would recommend this establishment to the people i know. The courtesy that this dealer as well as the service department goes beyond expectations. i would recommend this establishment to the people i know. More

I didn’t usually go to the dealer for routine service I didn’t usually go to the dealer for routine service with past cars , until I bought my first Acura . I’m on my third Acura now and I have taken I didn’t usually go to the dealer for routine service with past cars , until I bought my first Acura . I’m on my third Acura now and I have taken all of them to Spitzer Acura in McMurray for everything that needs to be done . Being Acuras, it is usually only routine service that I need , but I find the prices for oil changes and inspections to be fair . The service staff is very friendly and knowledgeable and most importantly, I trust them . Shout outs to Layne Ciminel , Service Advisor for always being helpful , and also to Keith Knolwson, John Lehman, and Pat Reardon in the Service Department because they have be great, too . More

Good service as always. Layne is great and will help you out with anything. Spitzer Acura service department has been top notch since I purchased our MDX. Got to Layne the first time we had service and woul out with anything. Spitzer Acura service department has been top notch since I purchased our MDX. Got to Layne the first time we had service and wouldn't want anyone else. More

Keith Knowlson kept me informed daily throughout my car time at Spitzer. Keith was easy to speak with, and always took his time with me. The two employees that picked up and delivered my car were exception time at Spitzer. Keith was easy to speak with, and always took his time with me. The two employees that picked up and delivered my car were exceptional. They are great employees and should be recognized for their services. More

Great service from Spitzer Acura, as always.Car ready on Great service from Spitzer Acura, as always. Car ready on time and a quick process to check out. Keith Knowlson is a top notch Service Advisor! Great service from Spitzer Acura, as always. Car ready on time and a quick process to check out. Keith Knowlson is a top notch Service Advisor! More

Regarding my first service appointment:This was my Regarding my first service appointment: This was my first service appt. which was free. I called ahead of time and Pat verified that yes the first Regarding my first service appointment: This was my first service appt. which was free. I called ahead of time and Pat verified that yes the first appt is free and listened to all my concerns. It may sound small but the most pressing issue to me was a vibrating noise that I thought was coming from the door. John Layman had a tech ride with me until we were able to figure out what it was. It was the darn seat belt buckle but it wouldn’t vibrate if the tech was sitting in the front passenger seat. Needless to say it took a little while to figure this out but they were patient and persistent. In addition they installed Splash guards, door sill protectors and changed my oil. I could not be more pleased with my experience. They did charge to install the splash guards and sills as this is not part of normal maintenance but the price was right and it looks fantastic. The service department seems like a good crew. John went that extra mile to make sure that me and my Acura left there with no issues. Pat is a really nice guy who runs a great shop and will listen to your concerns and make sure they get resolved. I have total faith in Spitzer Acuras service dept (Unlike other places I have been). I would not be worried in the slightest that they would try to pull some shady stuff or overcharge like some service departments are known to do. I am glad I bought the extended warranty and I am not worried at all .... that should I need to actually use that warranty, it will be taken care of. More

Always pleased with Keith’s knowledge and friendliness. He does a super job assisting with all my questions and needs. Does his very best to take care of the customer. He does a super job assisting with all my questions and needs. Does his very best to take care of the customer. More