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Spitzer Acura - Service Center

McMurray, PA

4.8
684 Reviews

684 Reviews of Spitzer Acura - Service Center

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August 12, 2023

Always polite, always friendly. I really like the service I receive when dealing with Spitzer. I will consider buying another vehicle with them again. More

by mdmg1164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

August 12, 2023

Scheduled on short notice but we’re able to accommodate me. Everything done and on time. Was able to apply my coupons even though I forget them at drop off. More

by SPHMEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

August 11, 2023

Spitzer Acura is very accommodating. John went out of his way to make sure I was well informed and helpful with questions I had. More

by jay176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Aug 12, 2023 -

Spitzer Acura responded

Thanks, Jay, for sharing about your experience with John here at Spitzer Acura. We appreciate your business and hope to see you again soon!

August 10, 2023

Will not return 175. 00 for oil change and inspection is outrages will not recommend to friends. More

by rcec25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Layne Ciminel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Spitzer Acura responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Aug 14, 2023 -

rcec25 responded

The service was fine; the price was ridiculous. A routine oil change on a car less than 2 years old with less than 4000 miles (the oil has only been changed once per year) should not cost what was charged. I don’t think that there is anything you could say or do that would resolve this situation or change my opinion of your dealership.

Aug 14, 2023 -

rcec25 responded

Received phone call and was told I am not welcome anymore at dealership.

August 10, 2023

The service team at Spitzer Acura always take care of me and look out for my needs. More

by DHODINKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 10, 2023

They are very helpfull & nice& very clean. They were on time with your appointment I would come back More

by olsonHJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 09, 2023

Great service department. Everyone is nice and easy to work with! It’s why I keep buying my cars here. More

by EEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 09, 2023

Spitzer Acura service has always been a great experience for me. A special shout out to Layne for his assistance and great customer service! Thanks! More

by amy.houk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business, Amy, and hope to see you again soon!

August 09, 2023

I used to take my car to a different service center but because of problems, decided to go back to Spitzer. Can’t be happier! More

by CATHYECORMIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 09, 2023

Service was outstanding and Layne was great as always. Everything was timely and the job was done well! More

by JUSTIN.ADAMSHICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Layne met your expectations. Thank you again for choosing Spitzer Acura, Justin, we look forward to having you as one of our valued customers for many more years to come!

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