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Spitzer Acura - Service Center

McMurray, PA

4.8
684 Reviews

684 Reviews of Spitzer Acura - Service Center

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September 01, 2023

The Spitzer system to schedule service leaves a little to be desired. It routinely either does not recognize a returning customer or when it does won't let the service be scheduled. Other than that the ser More

by WRGasior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Spitzer Acura responded

It's great to hear that Layne was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

September 01, 2023

They took me on time, kept in contact with me about my car, made recommendations without pressuring me, provided me with transportation and did a follow up call More

by TJSTECH03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

August 30, 2023

Service was timely and great. Layne was very helpful as usual. Good job, guys! Nuf said. More

by RAYVANSTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that Layne had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

August 27, 2023

If you need work done on your Acura, see Layne. He is honest and knowledgeable, with no pressure (hard to find at a car dealership or anywhere these days). I am very happy with the work that was More

by BROCH21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Layne here at Spitzer Acura.

August 27, 2023

Great experience with your service department. Explained everything to me upfront. Very satisfied. Always a good experience More

by cwhitchens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

August 25, 2023

It is wonderful. Disappointed I could not get a loaner car though. I booked it several weeks in advance. If my husband would not have been off that day I would More

by tbs1229
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Aug 26, 2023 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

August 25, 2023

Very good experience with Lane . He is very professional and courteous will recommend him anytime. 👌 More

by JOECBORDAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that Layne had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

August 25, 2023

Best Service Ever! ! Asked about additional services and they were able to fit it in! Got there at 9am and picked up my care at 12:30. Wow!!! More

by cocatz52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 25, 2023

Layne answered some questions for me, was very pleasant and professional. All encounters with Spitzer have been very positive. More

by DEBBYBLINKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Spitzer Acura responded

Thank you, Debby, for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

August 25, 2023

The service department provided quick and reasonable service when= it came to fixing my truck More

by liam
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Aug 26, 2023 -

Spitzer Acura responded

It has been a pleasure serving you, Liam. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

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