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Spitzer Acura - Service Center

McMurray, PA

4.8
684 Reviews

684 Reviews of Spitzer Acura - Service Center

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October 08, 2023

John was very helpful and careful to ensure they had the right service entered and when I returned to pick up my car he explain what the service entailed/ More

by CLSSZOLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
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Oct 09, 2023 -

Spitzer Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with John and our team and don't hesitate to let us know if we can be of further assistance.

October 08, 2023

So far, service done is fine. Asked to save two fairly new rotors which were replaced for me and did not. May have been able to get a partial refund on rotors from original instal More

by HCARDELL4126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Spitzer Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 08, 2023

Layne is always professional, courteous and respectful. Enjoy working with him and members of the Spitzer team. More

by RGALA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
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Oct 09, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Layne met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

October 07, 2023

I have taken my 2006TL exclusively to Spitzer for service since I purchased it from Spitzer in 2009. Layne Ciminel and his team are honest and top notch. I have never had a negative experience at this dealer More

by KENKUBRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Oct 09, 2023 -

Spitzer Acura responded

Thanks for sharing about your service experience with Spitzer Acura. Layne and our service team appreciate your business and hope to see you again soon!

October 04, 2023

It was easy to schedule an appointment when I needed it. The service was performed in a timely manner. Lane communicated with me regarding the work being done. More

by mf012275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Layne met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

October 04, 2023

My battery died and it was put in a year ago. they replaced it fast. More

by LAURALEEFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Spitzer Acura responded

Thanks, Lauralee, for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

October 04, 2023

Great service center. Layne & John we’re very professional. Service needs were explained & every effort was made to accommodate my schedule. More

by CWMACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Oct 04, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Layne and John, and we look forward to working with you again.

October 04, 2023

Very happy with the service on my TLX. I appreciated the communication from Layne with regard to necessary versus discretionary repairs. More

by JOHNWBRUNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Spitzer Acura responded

Thank you, John, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Layne here at Spitzer Acura.

October 03, 2023

unfortunately did not have anyone to pick me up at home to get car. Car will have to sit at dealership until I arrange a ride. More

by imddry1153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Spitzer Acura responded

Thank you for your business and this review. If there is anything we can assist you with in the future, please let us know.

October 03, 2023

Very happy with my service as it was efficient, friendly, informative, and non-pressuring to add additional services. I received a written quote for additional services that provided me with a sense of prof More

by benedictdp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Oct 04, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

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