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Spitzer Acura - Service Center

McMurray, PA

4.8
616 Reviews

616 Reviews of Spitzer Acura - Service Center

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December 27, 2024

Great job, had a battery issue when I arrived for routine service. They completed the service and replaced the battery within an hour! Very helpful and fast. More

by tboyle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Spitzer Acura responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

December 24, 2024

I’ve owned 3 Acuras so far and I have always had them serviced at Spitzer because the service department is outstanding . More

by Tanya N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeannine Malone
Dec 27, 2024 -

Spitzer Acura responded

Tanya, Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future. Happy holiday's!

December 24, 2024

Excellent, timely service. I called for an appointment; and received a return call in a timely fashion More

by STRICKP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Spitzer Acura responded

Thank you for your time and feedback. We are so happy to hear that your service experience with us was outstanding from the beginning to end! Please let us know if you have any other issues. We would be happy to help! Happy holiday's!

December 19, 2024

I had not been to Spitzer in 2yrs. But, Layne Ciminel recognized & remembered me. Layne is efficient, knowledgeable and very customer focused. I thought he might be working in your sa More

by RCAR616071
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Spitzer Acura responded

We would like to thank you for letting us know how we are doing. Here at- Spitzer Acura , we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that Layne was able to assist you in finding a vehicle that was right for you. Safe travels and Happy holiday's!

December 18, 2024

Everyone I dealt with at Spitzer was very courteous and professional. We were totally satisfied. More

by jaymar51059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Spitzer Acura responded

Thank you for your very kind review. We are delighted to hear that your experiences with us, from start to finish, were so positive! Safe travels and the entire team here at- Spitzer Acura wishes you a Happy holiday's!

December 13, 2024

Lane is always my go to guy. He sets expectations well in terms of turnaround time and costs. I appreciate him. More

by CAREN.TOBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Spitzer Acura responded

Thank you for your kind review! Providing 5-star service is so important to us, and we are glad that Layne's efforts consistently meet your satisfaction. He will be delighted to hear of your kind words. Wishing you the safest of travels until we meet again!

December 11, 2024

Layne is always great to work with. He is on top of everything with my MDX & takes excellent care of me and my car. He really is the best! More

by DARCY BOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Spitzer Acura responded

It's great to hear that Layne and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

December 10, 2024

Spitzer Acura is a excellent dealership. The service manager, Albert Malone, does an outstanding job. He listens very well and answers any questions that I may have. He is patient, kind, h More

by GARISH113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Guy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

December 07, 2024

It was wonderful to work with Jeanine Malone to get the service completed in a timely manner. She was very helpful and made sure the service provided was to my satisfaction. More

by c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine Malone
Dec 08, 2024 -

Spitzer Acura responded

It's great to hear that Jeanine was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

December 06, 2024

Excellent customer service as usual. Vehicle was done quickly and nicely cleaned. Layne was great to with and got me in and out efficiently . Thank you! More

by CAPEZZUTO311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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