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Spitzer Acura - Service Center

McMurray, PA

4.8
567 Reviews

567 Reviews of Spitzer Acura - Service Center

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December 21, 2023

They are very empathetic to their customers and their needs. Service reps go above and beyond the call of duty to help. More

by mistergallagher248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Popovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanine, John Layman
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Dec 22, 2023 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 21, 2023

John was very polite and helpful during my visit to Spitzer. I would highly recommend Spitzer (and John) for your Acura Service requirements. More

by gbezek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Dec 22, 2023 -

Spitzer Acura responded

Thank you so much for taking the time to leave us a five-star rating. We truly appreciate your business.

December 21, 2023

Friendly and helpful staff that walked me through the process and kept me updated. The service was prompt, thorough and finished ahead of schedule. I will be coming back here. More

by MailAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Dec 22, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura; we look forward to having you as one of our valued customers for many more years to come.

December 21, 2023

An excellent service manager and great advice from him. Really appreciate his service advice and recommendations. More

by CPAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Acura.

December 21, 2023

Everyone was helpful and friendly! I’m thankful that my MDX is running smoothly again! More

by BECKYLYNSIMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Dec 21, 2023 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

December 20, 2023

Honest and no shenanigans! Did not try to sale additional unneeded service items. Friendly and courteous service. More

by Pross02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Dec 21, 2023 -

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Acura.

December 20, 2023

no time for review; great team there; seamless workflow from dropoff to pickup. Thank you. More

by TRAVIS.HEISKELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Dec 21, 2023 -

Spitzer Acura responded

Thanks, Travis, for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

December 20, 2023

Great service…timely and courteous. Provided good information Thank you to your assistance …we will be back More

by trishmikemurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Spitzer Acura responded

Trish and Mike, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura. We look forward to having you as a valued customer for many years!

December 19, 2023

I have never had a problem with Spitzer. .this is the third MDX we have purchased from them….but a difficult to diagnose problem has resulted in a few visits with the latest car. John is al More

by MASTA41
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Dec 20, 2023 -

Spitzer Acura responded

Thank you so much for your kind words for John and Layne and for taking the time to leave us this wonderful feedback! We look forward to working with you again!

December 19, 2023

Really great customer service. Wonderful staff and the fact that loaner cars are readily available is very convenient. More

by DINAHARTLEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Dec 19, 2023 -

Spitzer Acura responded

Thank you so much, Dina, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

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