Spirit Ford - Service Center

First complaint I have is that the service manager Bob. He treated me like I was a complete moron when I clearly told him my 2019 Platinum Ford Expedition had a transmission leak and I could see the red t He treated me like I was a complete moron when I clearly told him my 2019 Platinum Ford Expedition had a transmission leak and I could see the red tinted fluid leaking right off of the T-Case. The transmission was aggressively going from any gear 5th through 10th and drop back down to 4th and vehicle would jerk! I was driving 70mph on on 75 when my Expedition went from 10th to 4th, jerked my truck and started making an awful noise. I took my Expedition back into Spirit Ford and once again they stated they couldn't verify the issue!! I took my Expedition to Brondes Ford and they immediately found the issue, got me a loaner and stated they would fix the transmission by doing a rebuild. Then to top it off Spirit Ford didn't even catch that I had a right front strut leaking "oh excuse me shock absorber part number JL1Z-18124-B) straight from the OEMFordParts website that states its a RIGHT STRUT yet warranty won't cover it because work shop manual calls it a 'shock absorber' So hey Spirit Ford what are you guys all doing with that P18 Money or 'budget money'? Not helping out your customers that purchase from you? Even 'not so Friendly' Friendly Ford in Monroe help customers they don't sell vehicles too then expect their mechanic to take the loss on their paychecks for it!? That's sad! If it was possible to leave 0 stars I would. I have spent well over 3 weeks now for our sales representative Cheryl from this dealership for copies for documentation for warranty. Every time I called she was 'busy' or with a customer out on a test drive. Never had time to produce copies of the documentation my husband & I requested. Yet made plenty of time for others whom she so urgently needed to make a sale for. Mind you I was a loyal customer to Bell Ford since 2009!! They just didn't have the truck I was looking for and Spirit did!! I should have waited until Jimmy at Bell Ford found me a duplicate truck because I absolutely regret giving Spirit Ford my families business & I caution NO ONE BUY FROM SPIRIT FORD OR TAKE THEIR VEHICLE THERE FOR SERVICE!!! The only person at Spirit Ford I delt with that was accommodating was Melissa in customer service!!! She was calm, cool and helpful; as for everyone else I came in contact with absolutely not!! I was treated like I was an inconvenience and I was put off constantly. Oh but when I came in to buy that truck I was treated way differently!! All I ever owned is Ford vehicles!!! However, if this is the direction they are going I'll buy anything but Ford!! More

I was not treated with respect when I went to pay my bill. I have leased Fords for many years, and I have never had to pay for an oil change. Although I leased my Ford in a different community, I spec bill. I have leased Fords for many years, and I have never had to pay for an oil change. Although I leased my Ford in a different community, I specifically asked about oil changes. The leasing agent assured me that I could take my car to any Ford dealership and have the oil changed for free. The Spirit Ford service agent kept asking me what made me think I could get an oil change for free. I didn't mean to be contrary, but I kept telling him that I have never paid for an oil change at Ford. At Spirit, I was charged over $80. Additionally, when I checked in at the service desk, I specifically asked to have my car parked near the service area when it was finished because I am disabled. After the service was completed, I paid the bill and the service person directed to the opposite end of the parking area. I could see that my car was not there, and it was parked at the opposite end from where I was directed. It was also parked at the farthest parking spot from the service area. I know the service workers deal with many people, but if others were treated like I was, I doubt if they will be back. More

Everyone is so very kind and helpful. They take good care of their clients. Appreciate all they do. They take good care of their clients. Appreciate all they do. More

Spirit Service has always been timely, communicative, thorough and detailed. They explain the issues, make recommendations; but leave the decision making to me. I have leased 8 cars from the same sale thorough and detailed. They explain the issues, make recommendations; but leave the decision making to me. I have leased 8 cars from the same sale rep. I am genuinely satisfied. More

Bob is always positive, organized and professional. Wait time was not bad. Waiting area is good as well as check out payment process. Wait time was not bad. Waiting area is good as well as check out payment process. More

Very courteous, prompt and excellent service. Service man Bob went above and beyond. Service was done in a timely fashion. Service man Bob went above and beyond. Service was done in a timely fashion. More

Fast, professional service. They say what they will do and do what they say and stand behind their work. Their tire price match got me a great deal. They say what they will do and do what they say and stand behind their work. Their tire price match got me a great deal. More

Excellent Service and communication for the service dept (Logan Gray). Very polite and friendly, he kept me updated and explained everything that was going to happen with the service of my car. (Logan Gray). Very polite and friendly, he kept me updated and explained everything that was going to happen with the service of my car. More

Worked with me on scheduling, Always pleasant to work with, had vehicle ready as needed . with, had vehicle ready as needed . More

Bought my Edge from Spirit and have had all maintenance done there. Unfortunately, they have damaged one of my wheels during a tire rotation. They did swap it out with another and gave me a free oil change done there. Unfortunately, they have damaged one of my wheels during a tire rotation. They did swap it out with another and gave me a free oil change for my inconvenience. However, all five times I’ve had the oil changed and tires rotated the air pressure had not been correct. The paperwork indicates the psi was set to factory specs but the psi is either 5-6 lbs over or 2-3 under even though the factory specs are on the driver side door. Not tough too find. I have discussed this with the general manager but this obviously isn’t a priority so I’ll have to take my business elsewhere. More