Back

Spirit Automotive Chrysler Dodge Jeep - Service Center

Lubbock, TX

3.9
128 Reviews

128 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center

Sort by
April 15, 2022

Horrible experience with the service department and not one person seemed to care they all acted like it was the “norm” I will not ever be back even if it is for warranty work I will find a different deale More

by mopar5jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Lamonica
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear that you are unsatisfied with your experience. If you have any issues or concerns, please reach out to us and ask for our Service Manager.

March 25, 2022

Courteous and helpful flexible hours. Good completion times parts ordering was timely Took the tmi to explain the process used More

by n2bg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Lamonica
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review and feedback on your experience!

February 20, 2022

Very courteous and friendly. Took care of my issues with vehicle in a timely matter. I would definitely recommend this dealership for your vehicle repairs More

by Booman300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 21, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review! We are so glad that our team could assist you.

February 16, 2022

Everyone was very helpful, even found me some oil change discount coupons! Took my car right in & kept me informed. More

by sshrop1680
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get names, a male checked me in, a female checked me out, both very helpful.
Feb 16, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for the review on your experience!

December 17, 2021

Great service as usual ! Big thanks to Rene’ and Dan Great service as usual ! Big thanks to Rene’ and Dan (GM), very professional and always attentive to customer’s needs. More

by dborrata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene’ and Dan
Dec 17, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for the review!

November 25, 2021

Bunch of crooks. Wouldn’t buy a newspaper from that place. Who even owns them? More

by Morriskeith0070
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Nov 26, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear that you are unsatisfied with your experience. Please contact our dealership and ask for management to discuss any issues or concerns.

October 27, 2021

When I called about service they got me in within 3 hrs and completed my free final oil change in about 15 min. I’m pleased! More

by billireland1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 27, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review!

October 13, 2021

They did a great job in my car! They were friendly, fast & thorough. Will definitely return. More

by KB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chadd Lewis
Oct 13, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review! We are so glad that our team could help you.

September 12, 2021

Service was quick and easy Got the oil and filters Service was quick and easy Got the oil and filters changed on Cummins diesel and I was in and out Service was good and didn’t have to wait More

by AB equipment
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Sep 13, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review on your service visit!

September 08, 2021

Service rep did not know what the requirements were for the service interval, fluid levels were not checked/filled, makes you wonder if the service was complete More

by Boater1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
Sep 10, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear that you are unsatisfied with your experience. If you have any concerns regarding your service, please reach out to our dealership and ask for our Service Manager.

...
5
...