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Spirit Automotive Chrysler Dodge Jeep - Service Center

Lubbock, TX

3.9
128 Reviews
Call Service Center (877) 808-9850

128 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center

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April 02, 2025

Service employee was very unprofessional with No knowledge. Did not diagnose my vehicle after having it for two days. Manager returned my call but he just made excuses for everything! Ver disa More

by Uniseforlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rene and Mickey
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January 17, 2025

The service staff at Spirit is always friendly and knowledgeable and willing to help in anyway has been my experience with them. More

by cunninghamrod65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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December 03, 2024

Once again I called the service department and Johnny came through. He found the problem with my Jeep and had it back to me within a reasonable timeframe. More

by betty.robinson44@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Castilleja
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Dec 12, 2024 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for sharing your experience! We're glad to hear that Johnny was able to quickly find the issue with your Jeep and get it back to you in a timely manner. We appreciate your continued trust in our service department and look forward to assisting you again in the future!

December 01, 2024

The service department was absolutely helpful told them what was wrong with my vehicle and were very quick to take a look at it A plus rating in my book 5 star service More

by salvarez35.sa77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Verkamp service advisor
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Dec 12, 2024 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for your fantastic feedback! We're so glad to hear that our service department was helpful and quick to address the issue with your vehicle. We truly appreciate your 5-star rating and look forward to providing you with excellent service in the future!

October 17, 2024

They did a good job for me. I called to make an appt and was able to take my vehicle in after calling to see if I could get a software update. When I arrive at dealership, the More

by royb1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny in service dept
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Dec 12, 2024 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for sharing your experience! We're thrilled to hear that we were able to quickly get your vehicle in for software update and that you were happy with the service. We appreciate your trust and look forward to assisting you again in the future!

October 01, 2024

They first tricked me into thinking i would get in with a scheduled check in. Took a week and and 2 days before even putting it on a computer..$165. Then had to fix suggested $6,144 worth of work and after More

by B
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service
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Oct 04, 2024 -

Spirit Automotive Chrysler Dodge Jeep responded

We're sorry to hear about your experience and understand your frustration. It's important to us that our customers receive timely and effective service. Thank you for your feedback, we will use it to improve our services in the future!

September 19, 2024

Fast dependable friendly service convenient location great mechanics and service department personnel. Take the time to explain More

by Jeepguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Sep 25, 2024 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for your great review! We appreciate your business and look forward to serving you again in the future!

August 09, 2024

The battery died and Johnny made for the battery check and a new battery to be installed. More

by susie.land
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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April 11, 2024

Came in without appointment and they got to my vehicle right away. Getting signed was easy. More

by dalcowboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry no name
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April 10, 2024

Paul in your service department was: Professional Personal Quick Friendly Understanding Along with the person answering the phone and Paul’s support Team! More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul in Service
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