Spirit Automotive Chrysler Dodge Jeep

I have purchased two vehicles one new and the second used. The used vehicle had some scratches and dents that needed to be repaired and I needed an extra set of keys. Kyle Porras sold us the vehicle used. The used vehicle had some scratches and dents that needed to be repaired and I needed an extra set of keys. Kyle Porras sold us the vehicle and indicated that he would take care of it. Three weeks later still not fixed and they informed us that they have someone that came to the dealership and fixed the vehicles after so many weeks. At the beginning when your purchasing the vehicle they indicate sure no problem we will fix everything for you. Three weeks went by and I contacted Ruben Madrigal and he informed me to take vehicle in. After a total of 9 weeks my car was finally fixed correctly. This was after 3 attempts to get the car properly fixed, and going back and forth and promises that this time it would get fixed correctly. I finally got the second set of keys after 4 weeks. When the car was picked up finally to get fixed( which required to get sanded and painted and not touched up like they were doing) they brought us a rental car and the fuel tank was on empty!!!! I will not purchase a vehicle from this dealership again. The reason why: if it takes 9 weeks to fix a scratch on the vehicle and they are a car dealership something is wrong. The service that we received on the used vehicle was poor! More

The information used to buy the vehicle was never confirmed or verified, my brother illegally with the help of this dealership bought a car in my dads name, it has been repossessed for nonpayment and confirmed or verified, my brother illegally with the help of this dealership bought a car in my dads name, it has been repossessed for nonpayment and my 66 year old father has been left with the debt. Beware of dealerships that will do anything unethical to get a sale. They confirmed that they were "fooled" by my brother, unfortunately my dad is left with the bill. More

THE SERVICES WAS GREAT EXCEPT WHEN THE COMPUTERS SYSTEM WENT DOWN AND WE HAD TO SIT THERE FOR 5 HOURS. RODNEY SMITH MADE SURE THAT THE 5 HOURS SEEMED LIKE 5 MINUTES. HE TOOK CARE OF US AND TREATED US WIT WENT DOWN AND WE HAD TO SIT THERE FOR 5 HOURS. RODNEY SMITH MADE SURE THAT THE 5 HOURS SEEMED LIKE 5 MINUTES. HE TOOK CARE OF US AND TREATED US WITH THE UP MOST WITH RESPECT AND CARE, MADE SURE ALL OUR NEEDS WERE MEET DURING THE STAY. More

After dealing with unpleasant situations with dealers around town I was extremely happy to find Rodney Smith. He went above and beyond in helping me with my needs and making sure that I received a fair d around town I was extremely happy to find Rodney Smith. He went above and beyond in helping me with my needs and making sure that I received a fair deal. Despite the setbacks which were out of his hands, he did whatever he needed to make sure I was satisfied. And for that, I will continually recommend him to others. More

I want to look at the cars. I really like one that was in very good condition. The man that helped me was very nice and explained everything about the car. He got me the price I wanted it at.I would recommen very good condition. The man that helped me was very nice and explained everything about the car. He got me the price I wanted it at.I would recommend it to somebody look for a car. More

My wife and I had been to several dealerships across Texas looking for the best deal etc. We stopped at Spirit Dodge in Lubbock thinking it would be more of the same. Like every dealership we had been t Texas looking for the best deal etc. We stopped at Spirit Dodge in Lubbock thinking it would be more of the same. Like every dealership we had been to they friendly and helpful but they also made it a more familiar experience and made you feel like you were supposed to be there. We are certainly happy with our purchase and thanks to Roger for all he did. Gary Barnum. More

Kyle and Rodney, I appreciate everything that you have Kyle and Rodney, I appreciate everything that you have done. You both were friendly and make the process of buying a car easier than what I could hav Kyle and Rodney, I appreciate everything that you have done. You both were friendly and make the process of buying a car easier than what I could have imagined. Thank you for everything that you did. I appreciate your swift responses to my questions and concerns. Overall, your customer support is outstanding! More

They were really friendly, and helpful. Kyle was an awesome guy helped my wife and I find just what we were looking for. That's the reason I've been back 3 count them 3 times. Awesome customer service awesome guy helped my wife and I find just what we were looking for. That's the reason I've been back 3 count them 3 times. Awesome customer service and nice rides. I'll be back soon for my (Not my wife's new ride!) More