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Spirit Automotive Chrysler Dodge Jeep
Lubbock, TX
345 Reviews
If its cars or trucks you’re after in Lubbock, Spirit Auto is the company that can offer you an inventory of new and used cars and trucks that are out of this world both in value and price. When you need a Dodge in Texas, Spirit Auto will make sure that you drive straight off of the showroom floor in a car that sparkles as brightly as your satisfied grin.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 345 reviews
October 17, 2016
Great service it's a relief knowing I can trust my local dealer to get my car serviced quickly-in and out on the same day-awesome people it's a relief knowing I can trust my local dealer to get my car serviced quickly-in and out on the same day-awesome people More
by Cool chick
Employees Worked With
Jorge and dolores?
October 02, 2016
Horrible Service I have taken my Dodge Durango to this service center twice period on either occasion were they able to correctly diagnose the issue and fix it. Contin I have taken my Dodge Durango to this service center twice period on either occasion were they able to correctly diagnose the issue and fix it. Continue to change parts that weren't necessary felt like they were just taking advantage of the warranty. Horrible service More
by rene longoria
Employees Worked With
Service rep
October 02, 2016
Fraudulent credit reporting I called in because I had seen a vehicle on the internet I had questions about. Clearly stated to the sales rep that I had prior financing qualified e I called in because I had seen a vehicle on the internet I had questions about. Clearly stated to the sales rep that I had prior financing qualified elsewhere, but because they had had my personal information from a previous inquiry they pull my credit file again and have since refused to remove the inquiry on my credit file. Must be trying to meet a quota definitely not reputable to deal with them. Buyer beware More
by rene longoria
Employees Worked With
Aaron
September 30, 2016
Did good! Will definitely go back when we're ready for a new vehicle, Thanks for the hard work! I will recommend Spirit to any family or friends looking for a n Will definitely go back when we're ready for a new vehicle, Thanks for the hard work! I will recommend Spirit to any family or friends looking for a new or used vehicle More
by Gabacho
Employees Worked With
Elijah Farley
September 17, 2016
Warranty issue My 2014 charger broke down on the side of the road in the middle of the night on July 8th I had it towed to spirit after 2 weeks of no vehicle they pu My 2014 charger broke down on the side of the road in the middle of the night on July 8th I had it towed to spirit after 2 weeks of no vehicle they put me in a rental car thru enterprise i call everyday I've been hung up on 5 times in a row while being connected to service Doug is the only person that I could talk to when he was available I would call at different hours of the morning and afternoon he would be out to lunch now it's September 17th Doug has been fired and George calls my husband to drive from Amarillo to Lubbock to pick my car up when he gets there he is informed that our car has been ready for 10 days but we cannot have it until we pay for the rental out of pocket even tho warranty is supposed to cover the rental car. So after the general manager comes out and tells my husband unless he wants to pay $800 for the rental car he needs to leave their property. How come I have called every single day about my car and get no response that it is anywhere our fault that y'all took over 2 months to fix my car and charge me for a rental when my car is still completely under warranty! Don't ever bring your car to this dealership they try to scam people out of their money and hold their property! More
by Brooke90
Employees Worked With
Doug
September 15, 2016
Service area is horriable Dont go here to get serviced they take days and make promises and or deadlines for your car to be done and it doesnt come through. Dont go here to get serviced they take days and make promises and or deadlines for your car to be done and it doesnt come through. More
by Dmontoya2103
Employees Worked With
JORGE,MARGY
August 29, 2016
It was great! Everyone was really helpful and patient. They did all they could to help us. They knew what I was willing to pay, and they worked on it, until they we Everyone was really helpful and patient. They did all they could to help us. They knew what I was willing to pay, and they worked on it, until they were able to get me in the range I needed to be! They were really good at working with me, and finding what I was searching for! Thank you so much! More
by DBandy
Employees Worked With
Irvin Washington
August 27, 2016
New Car Buying Experience This was my first ever car purchase/ experience. I can say that purchasing my car was very easy. My representative, Irvin, made my car buying experien This was my first ever car purchase/ experience. I can say that purchasing my car was very easy. My representative, Irvin, made my car buying experience very simple. He was very profesional, but also personable in his dealings and I never felt strong armed into purchasing something I didn't want. All in all a great experience with frequent follow ups to see how I was liking the vehicle or if I had any questions or concerns. I couldn't be happier with how everything turned out. More
by Mlow88
Employees Worked With
Irvin Washington
August 27, 2016
Amazing Spirit is like a family dealership.That is how they make their customers feel.They go out of their way to make customers feel at home. Spirit is like a family dealership.That is how they make their customers feel.They go out of their way to make customers feel at home. More
by SexyS
Employees Worked With
Irvin Washington
August 10, 2016
Elijah Farley was my salesperson and I am extremely pleased Spirit makes the buying process very smooth and easy, not the usual hype I've experienced at many dealerships. Good salesperson and good management wh Spirit makes the buying process very smooth and easy, not the usual hype I've experienced at many dealerships. Good salesperson and good management which I feel is genuine uncaring about the customer More
by Doug
Employees Worked With
Elijah farley
