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Spirit Automotive Chrysler Dodge Jeep
Lubbock, TX
345 Reviews
If its cars or trucks you’re after in Lubbock, Spirit Auto is the company that can offer you an inventory of new and used cars and trucks that are out of this world both in value and price. When you need a Dodge in Texas, Spirit Auto will make sure that you drive straight off of the showroom floor in a car that sparkles as brightly as your satisfied grin.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 345 reviews
February 14, 2017
It was awesome Daryl took care of my every need and was very professional, overall I will use Spirit Chrysler as my goto for references and my self also Daryl took care of my every need and was very professional, overall I will use Spirit Chrysler as my goto for references and my self also More
by Nkhan80
Employees Worked With
Daryl Wilkerson
February 04, 2017
Purchased 2 vehicles Purchased two vehicles with same car dealer Joseph Stalcup,he always checked up on me and gave me great deals thank you for everything and will purcha Purchased two vehicles with same car dealer Joseph Stalcup,he always checked up on me and gave me great deals thank you for everything and will purchase in the future. More
by Dyanez01
Employees Worked With
Joseph Stalcup and managers
January 23, 2017
Don't commit I went to get a car, the deal didn't go through after having the car for 2 weeks. Then I asked for my down payment back, and it's taken 3 weeks and st I went to get a car, the deal didn't go through after having the car for 2 weeks. Then I asked for my down payment back, and it's taken 3 weeks and still getting the run aroundown, that's including me talking to the General Manager!! More
by Teresa R Telles
Employees Worked With
Andre/kyle/Mike
December 14, 2016
On Black Friday I bought two jeeps from spirit Chrysler Bought a Jeep for my daughter wanted a navigation system aftermarket $300 stereo I wanted a factory stereo not the cheap one and this is wrong Bought a Jeep for my daughter wanted a navigation system aftermarket $300 stereo I wanted a factory stereo not the cheap one and this is wrong More
by Arnie
Employees Worked With
Vernon
December 08, 2016
Friendly The salesman were very friendly and nice did a great job Helping us out. Only place that actually wanted to help us get a vehicle The salesman were very friendly and nice did a great job Helping us out. Only place that actually wanted to help us get a vehicle More
by ES0205
Employees Worked With
Elijah
December 07, 2016
Best Service Ever! I received top of the line experience as soon as I stepped foot out of my vehicle, everyone was helpful in many ways! The best car purchase I've ever I received top of the line experience as soon as I stepped foot out of my vehicle, everyone was helpful in many ways! The best car purchase I've ever had. More
by Markus T Stephens
Employees Worked With
Joseph Stalcup
November 27, 2016
So far terrible service. My 2012 ram 1500 started giving me terrible sound form the rear differential, I made a service appointment and took it in on November 16th. Parts wer My 2012 ram 1500 started giving me terrible sound form the rear differential, I made a service appointment and took it in on November 16th. Parts were ordered and I was told it would be done "in a few days" after calling multiple times on the 21st I finally was able to speak to the service manager. I was told the truck was being worked on it would be done Wednesday(23rd). Whenever Wednesday rolled around I hadn't received a call, so I call the service manager back to find out my truck hasn't even been worked on yet and probably wouldn't be done until the following week. I drove by today ( November 27th) and the truck is still sitting out back in the same spot it was two weeks ago. So obviously I'm either being lied too, or I'm just an idiot. I've been out of a vehicle for a few weeks now, cancelled picking up some house hold good I needed from Amarillo, and still having to bum for rides. I will update my review whenever I receive my vehicle. I usually do not write reviews, but I feel like the service manager is not being honest with me 12/3/16 I picked up my truck, was told it would break in fine on the way to Amarillo with all New gears in the rear end. Before I even made it into canyon my rear end was whining so loud i couldn't hear my wife talking to me from the passenger seat. I found one of the only open shops on a Saturday night and they took my diff cover off, the fluid was completely burnt up, and there was metal shavings inside of it. Upon further investigation they discovers the spider gear was the wrong size. The parts aren't easily available, so I was told it would make it back to Lubbock but it would be loud. Monday I will be back at the delearship. I'm sure my truck will sit another 3 1/2 weeks and still not get fixed properly. Thanks Spirirt Chrysler. You put my wife and I in a vehicle that had the wrong size parts inside of a rear axle. I'm sure glad it didn't lock up and I hope it doesn't on my way home to Lubbock tomorrow. Spirit Chrysler "fixed" my truck after a week of it breaking down in Amarillo. I drove it around a thousand miles and the rear end begin to whine again. 01/09 the truck is back at spirit dodge and I will wait to see what they do this time. I'm not expecting much. I've made contact with a delearship in Abilene that said they would gladly fix the vehicle for me. That may be option if Spirirt can't take care of the issue. This will be their third attempt at fixing my rear axle. More
by Tucker
Employees Worked With
Jorge, Jason,
November 21, 2016
Found the right fit My salesman knew his inventory and was able to find the right fit for me pretty quickly! Would definitely recommend visiting the sales team at Spirit My salesman knew his inventory and was able to find the right fit for me pretty quickly! Would definitely recommend visiting the sales team at Spirit Automotive Chrysler Dodge Jeep.. More
by Doc_Cotton
Employees Worked With
Elijah, Farley
November 10, 2016
Used car for college student We needed a car a reliable car on short notice and Andrew provided us with an outstanding vehicle, at a fair price and superior customer service. The We needed a car a reliable car on short notice and Andrew provided us with an outstanding vehicle, at a fair price and superior customer service. The buying process was faster than I have experienced in the past and you can tell they care about their customers. Good follow up after the sale to make sure we are completely satisfied. We had a great experience at Spirit and recommend working with Andrew. More
by ddemoss
Employees Worked With
Andrew Elliot
November 02, 2016
Horrible experience.....multiple times!!! Ok, so service department is horrible. I was forced into using this location to repair the vehicle. The first time I was told everything would be cove Ok, so service department is horrible. I was forced into using this location to repair the vehicle. The first time I was told everything would be covered by the warranty. When I went to go pick up the vehicle I was forced to pay $300 in order to get the vehicle back. They had also done some extra repairs that I never approved and was forced to pay for those services as well. This is after having to repeatedly call for updates because no one would call me to let me know what was going on. So less than a year later, I had to take the vehicle back to them again because the repairs were not done correctly. I had to take the vehicle in 4 separate times before the repairs were actually done. I was also told that everything would be covered and fixed. Well no surprise the service manager went back on what I was originally told and I had to take the vehicle to someone else and pay for the damage that Spirit dodge had caused themselves. So basically, do not take your vehicle to them for ANYTHING! If you do record the conversation because they pull you in telling you that you won't have to pay anything and then it's a different story when it's all said and done. Service is horrible, they go back on what they say and apparently their technicians do not do things right the first time. More
by Pissed off customer
Employees Worked With
Jason, Heather and George
